Arun H

Business Analyst

Bengaluru, Karnataka, India8 yrs experience

Key Highlights

Proficient in IT Infrastructure Management and Incident Management.
Strong background in Computer Forensics and Root Cause Analysis.
Experienced in providing frontline IT support for major corporations.

Stackforce AI infers this person is a skilled IT Support Engineer with expertise in IT Infrastructure and Incident Management.

Contact

Skills

Core Skills

It Infrastructure ManagementIncident Management

Other Skills

BMC RemedyRoot Cause AnalysisPC SetupMS OfficeVPNNetwork IssuesInformation SecurityRisk ManagementPDCA CycleITIL ProcessComputer ForensicsComputer NetworkingVirtual Private Network (VPN)Service now

About

Experienced Senior Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in IT Infrastructure Management, Computer Forensics, ITIL Process, BMC Remedy, and Root Cause Analysis. Strong information technology professional with a Bachelor's degree focused in Computer and Information Systems Security/Information Assurance from Jain (Deemed-to-be University).

Experience

8 yrs

Total Experience

1 yr 10 mos

Average Tenure

5 mos

Current Experience

Airwallex

Senior Information Technology Support Engineer

Dec 2025 – Present · 5 mos · Banglore · Hybrid

Confluent

IT Support Engineer III

Sep 2023 – Dec 2025 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Amazon

2 roles

Information Technology Support Engineer

Apr 2023 – Sep 2023 · 5 mos · India

IT services support specialist

May 2021 – Jun 2023 · 2 yrs 1 mo · India

Intuit

Technical Associate

Aug 2019 – May 2021 · 1 yr 9 mos

Cameo global, inc.

2 roles

Senior IT Analyst (Mac and Windows)

Promoted

May 2018 – Aug 2019 · 1 yr 3 mos

Call and chat handling
Working on BMC Remedy tool, Incident and Service Request Cases
Provided frontline support to Cisco Internal clients and assisting them with PC Set up (Mac and Windows), MS Office (Outlook, Excel, Powerpoint, Word), Home and Remote Service(VPN, CVO), Network issues (Wired and Wireless), Virtual Machine, Backup applications etc.
Resolving, Routing, Escalating and identifying any critical issues
Conduct Root Cause Analysis whenever required
Conducted Team huddles
Worked as an SME and handled high priority escalated P1, P2 cases
Creating Standard Operating Procedure

BMC RemedyIncident ManagementRoot Cause AnalysisPC SetupMS OfficeVPN+2

IT Analyst ( Mac and Windows )

May 2018 – Jan 2019 · 8 mos

Call and chat handling
Working on Incident and Service Request Cases
Provided frontline support to Cisco Internal clients and assisting them with PC Set up (Mac and Windows), MS Office (Outlook, Excel, Powerpoint, Word), Home and Remote Service(VPN, CVO), Network issues (Wired and Wireless), Backup applications etc.