Jan 2025 – May 2025 · 4 mos · Remote

Jul 2023 – Jun 2025 · 1 yr 11 mos · Bengaluru, Karnataka, India · Remote

• Authored highly technical product SaaS Cloud documentation for Confluent Cloud, with a strong emphasis on: Structured authoring using Markdown. Wrote Confluent Cloud APIs and SDKs, focusing on function-level details, real-world code examples, and clear conceptual overviews.
• Documented more core features such as Kafka Connect, Client libraries, and cloud-native platform integration.
• Worked with developers, PMs, and technical instructors to plan and write docs in a version-controlled environment (GIT and GITHUB).
• Closed 60+ Jira tickets, improving documentation accuracy using the DDLC framework.
• Mentored a global writing team, training them on workflows, standards, and best practices.
• Created help and lab guides, white papers, and technical articles for clarity, tone, and accuracy from scratch.
• Introduced Jira Service Management (JSM) to streamline content requests and tracking.
• Improved content workflows and documented processes in the Confluence wiki for team-wide adoption.
• Designed visual assets for events like Elevate(onboarding) and Activate (sales enablement), boosting engagement and brand alignment.
• Created ILT, VILT, e-learning, and videos in collaboration with SMEs and field teams.
• Used ADDIE and SAM models to build structured, learner-focused training content and assessments.

Apr 2023 – Jun 2023 · 2 mos · Pune, Maharashtra, India · On-site

• Authored, structured, and optimized technical documentation for TIBCO Cloud Integration (TCI), including user guides, API docs, lab guides, and troubleshooting content, enhancing usability through
• clear taxonomy, keywords, and content hierarchies.
• Designed and delivered 35+ technical training assets, including lab guides, eBooks, how-to video tutorials, e-learning modules, and ILT content, impacting over 100M users globally.
• Created 130+ certification exam questions for TCI and BusinessWorks, strengthening the TIBCO certification program and advancing user expertise.
• Mentored and coached junior writers on end-to-end workflows for developing user guides, manuals, lab guides, and e-learning content, ensuring consistency and best practices.
• Collaborated with stakeholders (engineers, QA, product managers, trainers) to gather requirements, define course agendas, and align content with business and learner needs.
• Managed TIBCO Academy LMS, publishing 30+ new and updated Courses in sync with product releases to drive continuous learning and adoption.

Jun 2021 – Feb 2023 · 1 yr 8 mos · Dublin, County Dublin, Ireland · On-site

• Designed, developed and delivered more than 40 training modules, hands-on-labs, e-books, video tutorials, and materials in multiple modalities including remote learning, classroom learning (ILT), and e-learning in just 20 months.
• Developed more than 10 custom Workshops using TIBCO and third party softwares for clients.
• Evaluated and analyzed existing TIBCO's product documentation for identifying the best training approaches that can meet learning needs for global locations.
• Effectively collaborated with cross-functional teams, SMEs, Clients, and Stakeholders to gather required knowledge for extensive requirement gathering to fulfill business needs.
• Handled TIBCO Academy ( LMS of TIBCO) for new releases on TCI courses.
• Plannned, evaluated, and defined clear course agenda as per business needs for clients and business partners.

Dec 2020 – May 2021 · 5 mos · Remote

• Created graphics and PPTs by following state-of-the-art design principles.
• Did requirement gathering and needs analysis and storyboarding.
• Used Adobe XD and photoshop for making graphic design.
• Delivered exceptional cloud content e-learning presentations and course material using Storyline 360 and Rise.
• Collaborated with other designers and cloud engineers to learn Azure.
• Worked with different clients to understand learning needs and design for Whizcards.
• Designed Whizcards for students through which they can grasp 100s of page knowledge in one go.

Apr 2019 – Aug 2020 · 1 yr 4 mos · New Delhi Area, India

• Breaking Olds is an online magazine that features trending articles and news on many topics like tech, health, lifestyle, web, science, sports and much more. Currently serving thousands of enthusiastic readers. We bring the most relevant post on our site.
• Wrote more than 60 articles on topics like Cloud, Cloud as Business, SaaS, Cyber Security, Motivation, and Maths.
• Implemented on-page and off-page SEO strategies to improve my blog performance.
• Edited and reviewed blogs written by other writers.
• Used Google analytics and Google Ads to monitor my blogs performance.

Jan 2019 – Mar 2019 · 2 mos · Rouen Area, France

• I was a research intern in the research lab at INSA, Rouen University.
• Worked on a Python project which was related to Graphs theory.
• Analyzed custom graph-based path algorithms and documented their functionality.

Aug 2018 – Nov 2018 · 3 mos · Pilani

• GeeksForGeeks is the largest computer science portal in India for basic and advanced practical knowledge for algorithms, computer science subjects like DBMS, Computer Networks, interview preparation and much more.
• I was one of the technical content writers for GeeksForGeeks in the Swift programming domain following the DITA standards.

Jul 2018 – Feb 2022 · 3 yrs 7 mos · Remote

• Technotification is one of the largest blogging online company with over 2 million unique visitors per month.
• Created online content and articles related to Computer Science, DSA, top tips for learning how to code, and small IOS tutorials.
• Improved on-page SEO of the previous content and update old articles.
• Worked on multiple articles and scripts in a fast-paced, dynamic environment.
• Did API documentation using Swagger 2.0 specification for new Technotification APIs that is used for the Technotification Mobile app.

May 2018 – Jul 2018 · 2 mos · Hyderabad Area, India

• Worked on API and app integration and small wireframes and app prototypes.
• Learnt the new framework of ios 11 i. e ARkit, SceneKit, and Core ML to make the basic augmented reality and machine learning applications.
• worked with firebase, realm, core data and sever site integration for apps.
• Integrations of external frameworks using cocoa pods.
• Developing algorithms for the text detection machine learning app.
• Responsible for testing of "Dhyana App" a meditation app by Avantari Technologies.
• Responsive for creating CSV file and data for machine learning model.