Sep 2021 – Mar 2025 · 3 yrs 6 mos · Bengaluru, Karnataka, India

• 🌟 Reflecting on the Journey 🌟
• Working in IT as a system administrator at Meesho has been nothing short of exciting. Every day brings a new challenge, a new opportunity to grow, and a chance to be part of something bigger than myself. It’s inspiring to contribute to a platform that’s reshaping ecommerce in India, supporting small businesses, and creating an impact in Tier 2 and 3 cities.
• Proud to be part of this journey, surrounded by innovation and driven by purpose!
• In my current role at Meesho, a leading e-commerce platform, I have been responsible for,
• 1. Understanding key systems in use, providing business-as-usual (BAU) IT support, and managing the day-to-day operations.
• 2. Handling On-Boarding and Off-Boarding Projects.
• 3. Installed and configured various software and hardware for smooth-running systems operation.
• 4. Administration/Access Management of Google G Suite (E-mail), Slack & Office-365.
• 5. Diagnosed hardware and software issues, implementing action to prevent reoccurrence.
• 6. Installed and maintained IT equipment and software to meet workflow requirements.
• 7. Resolved issues and escalated problems Provided technical support to staff for hardware and software issues, fault-finding issues efficiently, and fixed them within deadlines.
• 8. Used a wide range of software to efficiently carry out secretarial tasks, including Slack, Google Suite, and Microsoft Office Suite.
• 9. Installed, configured, and maintained LAN software and hardware related to servers, personal computers, and printers.
• 10. Install Antivirus and Microsoft Patches, installation of the software, and check LAN Connections to the internet setup.
• 11. Laptop preparation for onboarding employees with required applications. Maintaining Asset Tracker, and User Access Tracker.

Oct 2020 – Aug 2021 · 10 mos · Bengaluru, Karnataka, India

• 1. Handled support tickets with software and hardware vendors, Evaluated, and determined the root causes, and collaborate with internal and external technical support to ensure 100% problem resolution.
• 2. Resolve technical issues and escalated problems with Knowledgeable support and quality service.
• 3. Analysed, troubleshot, and diagnosed problems and Provided prompt repair and solutions.
• 4. Diagnosed successfully and resolved hardware and software. Issues on User workstation and on server.

Apr 2019 – Jun 2020 · 1 yr 2 mos · Tiruchirappalli, Tamil Nadu, India

• 1. Supported staff with clerical tasks for well-maintained office administration.
• 2. Harnessed prioritization, organization, and multi-tasking skills and tools in handling multiple tasks, amplifying productivity.
• 3. Identified office equipment malfunctions and scheduled maintenance activities with repair teams to restore functionality.
• 4. Assisted staff in organizing documentation and supplies to handle forecasted demands.
• 5. Prepared digital files, physical documents, and work requests.
• 6. Organized budget documentation and tracked expenses to maintain tight business controls and get finalized bill Statements for senior management.

May 2018 – Mar 2019 · 10 mos · Jalgaon, Maharashtra, India

• 1. Assisted customers with software package installations, enabling high-performing IT systems.
• 2. Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
• 3. Determined Hardware and Network system issues using effective Troubleshooting techniques.
• 4. Assisted customers in identifying issues and explained Solutions to restore service and functionality.
• 5. Identify and resolve technical issues using variety of Diagnostic tools and tactics.
• 6. Consulted and translated actual database into new platforms as well backing up data during the process.
• 7. Created VPN infrastructure for employees, allowing for Secure remote connections. Diagnosed and executed resolution for all network and server issues.

Feb 2017 – Mar 2018 · 1 yr 1 mo · Jalgaon, Maharashtra, India

• 1. Organized files, faxed reports, and scanned documents into a document management system.
• 2. Transferred data from paper formats into database systems to keep digital formats.
• 3. Performed regular backup operations to save data and avoid loss.
• 4. Managed documents by organizing forms, making Photocopies, filing records, and forwarding documents to corresponding higher officials.
• 5. Created and maintained spreadsheets using Excel.