Dec 2022 – Jun 2023 · 6 mos · Hyderabad, Telangana

• After two decades in esteemed corporations, I had an epiphany: mental health is profoundly misunderstood. The shame and guilt that accompany feelings of inadequacy become unbearable. Driven by my lived experiences, I want to do my bit to make mental health accessible, increase awareness, and genuinely celebrate diversity and inclusion. For this I started my journey in Psychology.

Oct 2022 – Dec 2022 · 2 mos

• M365 Security & Compliance

Apr 2021 – Oct 2022 · 1 yr 6 mos

Nov 2018 – Apr 2021 · 2 yrs 5 mos · Hyderabad Area, India

Dec 2015 – Nov 2018 · 2 yrs 11 mos · Hyderabad Area, India

Oct 2013 – Oct 2015 · 2 yrs

Oct 2011 – Oct 2013 · 2 yrs

Nov 2009 – Sep 2011 · 1 yr 10 mos

• Core Responsibilities:
• Ensure to minimize fraud with least impact on good customers
• Lead the 14 member cross-functional fraud team by building Strategy and Vision
• These initiatives include interfacing with Engineering and Product Management to drive strategic solutions for reducing fraud for AdWords.
• Hiring: Peer Interviews
• Work on Building synergies between similar Abuse groups in other locations
• Eng engagement on building scalable solutions to achieve the desired success.
• Worked with a global team to implement many process changes and automation ideas at ops level with big global impact.

Apr 2008 – Nov 2009 · 1 yr 7 mos

• Core responsibilities
• Ensure to minimize fraud with least impact on good customers
• Manage a team of 6 new hires for ramp up.
• Functional Management of the Training quality functions
• Hiring: Peer Interviews
• Introduced a variety of structural and process changes like Project Management frame work, workflow restructuring, Automation and working with Eng on scalable solutions.

Dec 2006 – Apr 2008 · 1 yr 4 mos

Sep 2003 – Dec 2006 · 3 yrs 3 mos

• Worked with the Risk management and credit team.
• Responsible for managing risk and credit approvals.
• Fighting fraud.
• Customer support