May 2022 – Apr 2023 · 11 mos · Remote

• Joined as Senior Principal Product manager, I was responsible for driving Paytm Postpaid (Flagship Buy Now Pay Later product of Paytm) under the Lending arm for Paytm catering to a large engaged customer base of 75mn+ Paytm customers (7mn + onboarded on Paytm Postpaid)
• Key Responsibilities:
• ● Oversee day to day management of Paytm Postpaid product leading a team of 3 Product managers across platforms for Paytm App (Onus, 3P online)
• ● Increase the adaptability of users/ Signups towards Paytm Postpaid & track its growth via KPIs & Metrics
• ● Liaison with all stakeholder teams for the Paytm Postpaid enhancements/ maintenance (Some key teams: LMS, LOS, Risk,Front end, UI/UX etc)
• ● Involved in API design & spec definition for backend requirements for Paytm Postpaid
• ● Focus on aspirers & Affluent customers via large customer/merchant base to drive volumes
• Key Results:
• ● Increased daily Signups by 30% in the last 2 quarters
• ● GMV increase of 20% per month in Postpaid spends by users
• ● Addressed key issues faced while migrating Postpaid users to new technology stack for scalability

Sep 2020 – Apr 2022 · 1 yr 7 mos · Hybrid

• Joined as a AVP Products, I am responsible for leading and driving Product features for Zelle Digital Payments using SAFe Agile practices
• Key Responsibilities:
• ● Owned and developed the Product roadmap and journey for Zelle Digital payments for Wells Fargo
• ●Managed Agile Product teams set up from scratch for Zelle product journeys under the Move Money initiative
• ● Led the effort to redesign the digital payments products available in the Wells Fargo iOS & Android mobile apps using insights from frequent user interactions
• ● Led sessions with our cross-functional team to socialize business requirements, uncover issues, and quickly address ambiguities.
• ● Partnered with UI/UX to design an experience that was both consistent across multiple payments products and easily extensible to accommodate new features.
• ● Partnered with technology to create digital payments platform standards, which were implemented as part of the mobile phone redesign effort.
• ● Partnered with Agile coaches, and program management to ensure that agile practices are strictly adhered to maximize the team output, and reduced time to market.
• Key Results:
• ● Successfully delivered 25+ epics across 4 Product journeys
• ● Reduced customer friction by 3.2% over the past 2 quarters
• ● Improvement in EWS compliance by 6.5% over the past quarter
• ● Achieved predictability of 97%, and velocity of over 100 SP across all the 7 teams (~10 member
• per team)

May 2017 – Jun 2020 · 3 yrs 1 mo · Greater Toronto Area, Canada · On-site

• Joined as a Product Manager for a US based financial services Fortune 500 company which offers credit cards, checking and savings accounts, personal loans, home equity loans and student loans. I’m responsible for leading and driving Product features for the Payments and Card portfolio in collaboration with Portfolio leaders
• Key Responsibilities:
• ● Owned and developed the Product roadmap collaborating with the customers & cross-functional teams
• (Product leadership/ Marketing/Sales/Legal & Policy teams/Customer Support/QA/Engineering)
• ● Strong focus on data and user understanding to drive product decisions
• ● Prioritized features based on various frameworks (RICE, Opportunity scoring)
• ● Break down the product roadmap into valuable shippable components (every 3-4 weeks)
• ● Defined user stories and acceptance criteria for design and engineering teams
• ● Regularly collaborated with UI/UX team for good design & aesthetics
• ● Gathered market intelligence on new products, industry trends and competitive development to define product strategy
• ● Engaged & cultivated strong rapport with partners and vendors through regular meetings
• ● Clearly communicated product capabilities and plans to internal and external audiences through regular Product Demos, Design documents, Feature flowcharts and webinars
• ● Led cross-company efforts with key business stakeholders & sales organizations to define & track key KPIs & success metrics
• Key Results:
• ● Product improvement initiatives undertaken in the last 3 years:
• ⮚ Increased revenue & savings for the payments & card portfolio to the tune of USD 20.6 Million
• ⮚ Increased Customer Signups ~9.5% in various Marketing & Brand development initiatives
• ⮚ Improved Customer profitability ~ 4.8%
• ● Led 4 teams to successfully deliver 40+ features
• ● Team efficiency improved by 25% over past 18 months

Nov 2016 – Apr 2017 · 5 mos · On-site

• As a Manager - Business Development I was responsible for selling SAP solutions for Business transformation to clients across North America, Middle East & Asia Pacific in various industries (Life Sciences, Banking, Finance, Insurance, Communication, Technology, Information, Media & Entertainment)
• Key Responsibilities:
• ● End to End Ownership & Execution of RFPs (Bid Process) pertaining to SAP Digital suite (S/4HANA,
• SuccessFactors, Fiori, Hybris) Implementations/Rollouts/Managed Services across LSHC, BFSIME and
• CommTech domains
• ● Client Relationship Management, Tendering (Profitability sheet preparation and Analysis), Gap analysis, Requirements Analysis, Team Management, Project management and Stakeholder management
• ● Developed CXO level presentations and managed client interactions
• ●Led account planning and strategy workshop to protect and grow existing accounts
• ●Worked with solution architects in solution development and articulation based on the scope and problem statement defined the RFP, with the objective of leading the end to end Bid Management process
• Created business plan which included competitor analysis, GTM strategy, & growth opportunities for Communication, Media & Technology practice through extensive research and delivery organizations’ reports
• ● Analyzed and streamlined revenue forecasting workflows via extensive Data analysis for various on-going projects
• Key Results:
• ● Spearheaded the response construction process for 40+ Deals/Bids/ RFPs (existing and new clients) and many RFIs in a span of 1 year
• ● Actively involved in large strategic deals as Bid manager and won key bids amounting to total revenue of $45mn +
• ● Worked with Cognizant SAP India leadership to define the Go-To-Market strategy (Targeting $1bn in
• revenue) for North Americas and APAC region through extensive market research using analyst reports like Gartner, CRUSH reports etc.

May 2013 – Oct 2016 · 3 yrs 5 mos · On-site

• As a Senior Business Development Analyst I was responsible for selling SAP solutions for Business transformation to clients across geographies in various industries (Life Sciences, Banking, Finance, Insurance, Communication, Technology, Information, Media & Entertainment)
• Key Responsibilities:
• ● End to End Ownership & Execution of RFPs (Bid Process) pertaining to SAP Digital suite (S/4HANA,
• SuccessFactors, Fiori, Hybris) Implementations/Rollouts/Managed Services across LSHC, BFSIME and
• CommTech domains
• ● Client Relationship Management, Tendering (Profitability sheet preparation and Analysis), Gap analysis, Requirements Analysis, Team Management, Project management and Stakeholder management
• ● Created marketing collaterals like Case studies, Practice collaterals, Brochures, Video demos and Practice mailers
• ●Successfully conducted assessment of client’s application services landscape with the goal of cost optimization
• ●Architect-ed solution with focus on continuous improvements, automation and innovation; engaging with sales, delivery leadership, and other stakeholders to provide effective business solution for Digital SAP service offerings
• ● Analyzed and streamlined revenue forecasting workflows via extensive Data analysis for various on-going projects
• Key Results:
• ● Spearheaded the response construction process for 60+ Deals/Bids/ RFPs (existing and new clients) and many RFIs in a span of 3 years
• ● Actively involved in large strategic deals as Bid manager and won key bids amounting to total revenue of $80mn +