Abhishek Chourasia

Head of Talent

Jabalpur, Madhya Pradesh, India4 yrs 5 mos experience
Most Likely To Switch

Key Highlights

  • Over 1500 successful placements in diverse roles.
  • Reduced average time to hire to 28 days.
  • First year retention rate above 90%.
Stackforce AI infers this person is a Talent Acquisition Leader with expertise in RPO and HR Operations.

Contact

Skills

Core Skills

Global Talent AcquisitionStakeholder ManagementHr OperationsRecruitingClient Relationship ManagementTeam LeadershipCustomer Support Operations

Other Skills

SLA adherenceCustomer Relationship Management (CRM)Department CoordinationInbound Customer SupportMicrosoft OfficeSubject Matter ExpertiseCustomer ServiceEmployee EngagementCRM ToolsCall HandlingProcess ComplianceFloor SupportCoaching & MentoringEscalation HandlingKnowledge Management

About

I help companies build strong teams across functions. Whether it is engineering, finance or operations, I care about getting the right people into the right roles. Over the years at HTI, I have filled more than 1500 roles and brought the average time to hire down to 28 days while keeping quality above 90 percent. Along the way I have learned that hiring is not one size fits all. Hiring a backend engineer is very different from hiring for finance. The talent pools are different, the market dynamics are different and what “great” looks like is different. So before I start pushing profiles, I take time to understand the function, the market and where the real talent actually is. That is usually why things move faster. I also care a lot about process. I use simple scoring frameworks that cut interview time by around 30 percent and keep everyone focused on skills and fit instead of bias and gut feeling. It works just as well for tech as it does for operations because a clear process beats chaos every single time. For me the work does not end when someone joins. I check in at six months and twelve months to see what worked and what did not. First year retention stays above 90 percent and that is the metric I take most seriously. Today I manage a team of more than thirty Talent Acquisition professionals and oversee a live pipeline of more than one thousand candidates across different functions. The hard part is keeping it personal at that scale, but I still do my best to make sure people feel seen, not just processed. I started my career in customer support, moved into subject matter expert and team lead roles, handled client coordination and then moved into recruiting. Every step taught me the same thing. Good hiring is not about filling a seat. It is about understanding the person, the role and what actually works for that specific team. If you are building teams and care about long term quality as much as speed, I am always happy to talk. If you are exploring RPO or just want to swap notes on hiring, my inbox is open.

Experience

4 yrs 5 mos
Total Experience
1 yr 5 mos
Average Tenure
1 yr 10 mos
Current Experience

Hti manpower outsourcing services pvt. ltd.

2 roles

Assistant Manager Talent Acquisition

Promoted

Jul 2025Present · 10 mos · Jabalpur, Madhya Pradesh, India · On-site

  • Lead the Talent Acquisition function within an RPO environment, overseeing end-to-end recruitment processes across multiple client accounts. Drive sourcing strategies, workforce planning, and employer branding initiatives to attract and retain top talent. Collaborate closely with client stakeholders and internal leadership to ensure SLA adherence and deliver high-quality hiring outcomes. Manage and mentor the recruitment team, implement process improvements, and leverage ATS platforms to optimize efficiency and candidate experience.
Global Talent AcquisitionStakeholder Management

Human Resources Team Lead

Jul 2024Jul 2025 · 1 yr · Jabalpur, Madhya Pradesh, India · On-site

  • Managed HR operations in an RPO setup, including recruitment, onboarding, and employee engagement across multiple client accounts. Led and developed the HR team, ensured compliance with client requirements, and supported continuous process improvement.
Client relationship managementSLA adherenceHR OperationsRecruiting

Mbg card

Client Relations Coordinator

Jan 2024May 2024 · 4 mos · Jabalpur, Madhya Pradesh, India · On-site

  • Managed client relationships and ensured high levels of customer satisfaction through effective communication and issue resolution. Coordinated with internal departments to deliver seamless service delivery and supported project execution for key accounts. Tracked client requirements, maintained CRM records, and prepared reports to monitor performance metrics. Acted as the primary point of contact for clients, proactively addressing inquiries and ensuring timely follow-ups.
Customer Relationship Management (CRM)Department CoordinationClient relationship management

Startek

3 roles

Operations Team Lead

Promoted

Apr 2023Dec 2023 · 8 mos · Kolkata, West Bengal, India · Remote

  • Led a team of customer support representatives handling inbound queries for a major e-commerce client. Monitored daily operations to ensure adherence to quality standards, SLAs, and KPIs. Provided coaching, training, and performance feedback to team members to drive customer satisfaction and operational excellence. Collaborated with quality and workforce management teams to optimize staffing and process efficiency. Managed escalations, analyzed call trends, and implemented action plans to improve service delivery.
Team LeadershipInbound Customer Support

Operations Specialist

Promoted

May 2022Apr 2023 · 11 mos · Kolkata, West Bengal, India · Remote

  • Served as Subject Matter Expert (SME) for an inbound customer support process, providing advanced support and guidance to frontline agents. Acted as the escalation point for complex customer issues and ensured timely resolution with a focus on customer satisfaction. Conducted floor support, quality checks, and refresher trainings to enhance agent performance. Collaborated with team leaders and quality teams to improve process compliance, update SOPs, and support knowledge management initiatives.
Microsoft OfficeSubject Matter ExpertiseCustomer Support Operations

Customer Service Representative

Aug 2021Apr 2022 · 8 mos · Kolkata, West Bengal, India · Remote

  • Handled inbound customer queries and provided support for orders, returns, and product information for a leading e-commerce brand. Resolved customer issues efficiently while maintaining high satisfaction scores and adherence to quality and compliance standards. Accurately documented interactions in the CRM system and followed up on pending cases to ensure closure. Consistently met performance targets including average handling time, first call resolution, and customer satisfaction metrics. Collaborated with team members and SMEs to continuously improve knowledge and service delivery.
Inbound Customer SupportCustomer ServiceCustomer Support Operations

Education

Barkatullah University Institute of Technology (BUIT), Bhopal

Bachelor's degree — Civil Engineering

Aug 2016Dec 2020

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