Nadia Arif

Program Manager

India10 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

12+ years in business operations leadership.
Expert in last mile delivery and e-commerce strategies.
Proven track record in optimizing supply chain operations.

Stackforce AI infers this person is a seasoned expert in E-commerce operations and logistics management.

Contact

Skills

Core Skills

Program ManagementBusiness Strategy

Other Skills

Network OptimizationForecastingSupply Chain ManagementInventory ManagementSupply Chain OptimizationCost ManagementQuality ControlPerformance LeadershipOperations ManagementSales ManagementMicrosoft OfficeTeam ManagementMarketing StrategyMarketing CommunicationsKey Account Management

About

I am a Business Operations Program Leader with 12+ years of experience in setting up and scaling operations in the hyperlocal delivery and e-commerce space encompassing last mile delivery strategy, topology and expansion, customer experience, in-stock planning, speed of deliveries and cost of business waste. I have lead Programs across Amazon (6+ years), Uber (2 years) and a Paytm acquired startup firm. I currently lead the in-stock planning, customer experience, speed of deliveries and cost of business waste programs for Amazon Fresh in India.

Experience

10 yrs 10 mos

Total Experience

2 yrs 8 mos

Average Tenure

5 yrs 8 mos

Current Experience

Amazon

3 roles

Senior Manager Program Management, Amazon Fresh

Dec 2024 – Present · 1 yr 4 mos · On-site

Lead the Speed Programs focusing on improvement in slotted delivery promises (C2P) and next slot availability by optimizing the network topology and improving forecasting accuracy by 10% YoY for 300+ stores.
Lead the Produce and Perishables In-stock verticals for Amazon Fresh ensuring product availability across 2K+ produce/perishable ASINs maintaining in-stock within goals.
Lead Product strategy roadmap prioritization for improving post-order CX and Supply Chain optimization in co-ordination with partner teams like product, supply chain and operations teams.
Lead the COBW charter focused on reducing Concessions, Net Rejects, Damages and Expiry in the network.

Business StrategyProgram Management

Senior Manager Program Management, External Fulfilment

Promoted

Sep 2021 – Dec 2024 · 3 yrs 3 mos · On-site

Lead Product strategy roadmap prioritization, Speed of Deliveries, Cost to Serve, Fulfilment Experience and Network Design Optimization for Amazon External Fulfilment Network comprising 2 L+ sellers.
Drove incremental YoY improvements in C2P (Click to Promise) and Pick-up Cost Per Unit
Partnered with product teams to deliver critical product features such as Automated Seller Capacity Planning, Automated Transportation Capacity Planning and Real time performance monitoring dashboard for IN and ROW countries in co-ordination with Product and Supply Chain teams.
Lead Program and Process improvement charters focusing on seller and customer experience improvement for the external seller network comprising 2L+ sellers.
Optimizing speed improvement for heavy bulky and volumetric shipments in the network through better forecasting and shipout capacity planning in the network

Senior Program Manager, Amazon Fresh Last Mile

Jan 2020 – Feb 2021 · 1 yr 1 mo · Greater Bengaluru Area · On-site

Lead Delivery Analytics Research and Topology Charter for Amazon grocery operations in India optimizing network topology and finalizing new building location plans basis demand and supply gaps.
Lead the delivery capacity planning program optimizing vans and Amflex model for Amazon fresh basis weekly forecast release to optimize for speed and pick-up cost.
Improved Delivery experience metrics like PDR (Perfect Delivery Rate), OTP (On Time Performance) and SOP standardization in partnership with Operations.

Uber

2 roles

Restaurant Operations Manager

Promoted

Jun 2019 – Dec 2019 · 6 mos

Managing restaurant operations, quality and business growth
Building relationships with top restaurant partners
Leading a team of 15 account managers
Strategizing and planning for a sustainable revenue growth by keeping spends in check
Improving the average basket size of restaurants in the West region

Operations & Logistics Manager

Jan 2018 – May 2019 · 1 yr 4 mos

Initiated & headed delivery operations for Uber Eats in Kerala
Launched online food delivery in 3 cities – Kochi, Trivandrum & Thrissur within a time span of 6 months
Spearheaded mass acquisition of delivery partners through various channels – online & offline
Lead the execution of several projects on Pricing, Reliability & Operational Efficiency
Worked on courier engagement initiatives to build a sustainable long term supply

Little internet private limited

3 roles

Senior Manager Strategy Business Development

Jan 2017 – Sep 2017 · 8 mos

• Initiated & lead a new project “Café Digitization” at a Pan India Level which involves direct vendor interaction & hiring, managing & training the corporate sales team across India

City Manager

Promoted

Dec 2015 – Jan 2017 · 1 yr 1 mo

Hired, trained & stabilized the ground level sales team for Mumbai ( 20 Member Team including Business Development Executives, Key Account Managers & Area Managers)
Main responsibilities comprised new client acquisition, team management, strategic planning, monthly revenue growth, key account management and P & L management for the city
Managed national hospitality chains like Speciality Group & consulting with clients on new measures to increase business and visibility
Performed in-depth data analysis of area wise coverage through hotspot development & devised new sales strategies to capture the market resulting in Quarterly revenue growth of 40%
Worked in close coordination with operations, finance , customer service & marketing teams
Initiated & executed city level BTL marketing campaigns in corporates & colleges, in-house branding at merchant locations, social media promotions, push marketing through App Banners, SMS notifications etc

Business Development Manager

May 2015 – Nov 2015 · 6 mos

Team Management
Planning & Monitoring Account Acquisition across verticals - Restaurants, Spa, Salons, Entertainment etc for Mumbai City

Tridentgroup india

Key Account Manager

Apr 2014 – May 2015 · 1 yr 1 mo · Mumbai Metropolitan Region

Worked as the key account manager heading the yarn division portfolio of over 30 crores in the Western Region of India with a QoQ revenue growth of 15-20%
Main responsibilities include New Client Acquisition, Customer interaction, Order Booking, Complaint Resolution, Dispatch Planning & Monitoring Targets
Worked in close coordination with other departments - Customer Service, SCM, R & D and Planning & Production Control (PPC) based out of Ludhiana (Punjab ) & Budhni (MP)
Successfully developed business with 10 new customers in five months resulting in additional revenue generation of INR 200 Lacs