BHARAT DEEP

Operations Associate

Bengaluru, Karnataka, India6 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

5+ years in fintech and product strategy.
Expert in AI-driven customer experience solutions.
Proven track record in process automation and optimization.

Stackforce AI infers this person is a Fintech professional specializing in AI-driven customer experience and process automation.

Contact

Skills

Core Skills

Product ManagementData AnalyticsCustomer Relationship Management (crm)Strategic Planning

Other Skills

AnalyticsQuality ControlProcess ExcellenceCustomer Service OperationsSOP DevelopmentChatbot DevelopmentSQLTransaction MonitoringDashboard BuildingMicrosoft ExcelGenAIProduct DevelopmentPrompt EngineeringProject ManagementProcess Improvement

About

I’m a results-driven professional with 5+ years of experience at the intersection of fintech, customer experience, and product strategy. I specialize in streamlining workflows, automating processes, and driving adoption of digital products that enhance both efficiency and customer satisfaction. My work spans building GenAI-powered chatbots that reduce manual handling by over 50%, designing automation frameworks for disputes and operations, and developing AI-driven prototypes that transform how customer interactions are monitored and improved. Across every project, my focus is on turning innovation into impact through data-driven execution. I thrive in fast-paced, early-stage environments, where ambiguity is an opportunity and bold ideas can scale into lasting solutions. Passionate about the future of AI in financial services, I aim to bridge the gap between technology, compliance, and customer experience to shape the next wave of digital innovation. Always open to exchanging ideas on fintech, AI innovation, and automation strategies.

Experience

6 yrs 7 mos

Total Experience

3 yrs 3 mos

Average Tenure

4 yrs 9 mos

Current Experience

Zolve

4 roles

Senior Quality & Product Associate

Promoted

Oct 2022 – Present · 3 yrs 7 mos

In my role at Zolve, I analyzed data to support business decisions, managed chatbots with a high deflection rate, and collaborated with teams to build dashboards for process excellence and product fixes.
Analyzed payments/transaction trends to reduce fraud.
Managed a Gen AI Based chatbot with a deflection rate of 55-60%.
Built and maintained dashboards for process excellence.
Built multiple voicebot agents which reduced 40% of manual workload for multiple usecases.

AnalyticsData AnalyticsQuality ControlProcess ExcellenceCustomer Service OperationsProduct Management+10

Lead -Email/Escalations

Promoted

May 2022 – Oct 2022 · 5 mos

Strategic PlanningCustomer Relationship Management (CRM)Process ImprovementMicrosoft ExcelProduct DevelopmentTeam Leadership

Customer Support Specialist - Email/Escalations

Nov 2021 – May 2022 · 6 mos

Process OptimizationCustomer Relationship Management (CRM)Technical Support

Customer Support Specialist - Chat

Aug 2021 – Nov 2021 · 3 mos

Web ChatCustomer InsightOnline Support

Pal foundations

Operations Manager

Oct 2019 – Aug 2021 · 1 yr 10 mos · Kochi, Kerala, India

Spearheaded successful business development initiatives aligned with the company's strategy and core competencies.
Managed daily operations of the organization, orchestrating forward‑thinking strategies to accomplish profit and expansion goals.
Monitored office workflow and administrative processes to keep operations running smoothly.
Collected confidential financial information from clients to construct comprehensive financial plans

Strategic PlanningTeam LeadershipProject Management

Walmart

Customer Service Specialist

Oct 2018 – Oct 2019 · 1 yr · Greater St. John's Metropolitan Area

Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Promoted available products and services to customers during service, account management, and order calls.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.

Usertesting

Software Testing Specialist

Feb 2018 – Jul 2021 · 3 yrs 5 mos · Canada

Executing tests on software usability.
Interacting with clients to understand product requirements.
Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
Excellent communication and critical thinking skills.
Good organizational skills and detail-oriented mindset.