Sep 2024 – Sep 2025 · 1 yr · Hyderabad, Telangana, India · Remote

• Strategize and optimize program operations to drive efficiency, scalability, and long-term success
• Lead and manage a cross-functional Operations team of ~140 members, fostering high performance and collaboration
• Plan and execute end-to-end program initiatives, ensuring alignment with organizational goals and timelines
• Manage diverse stakeholder relationships, maintaining transparency and aligning expectations across functions
• Leverage data analytics and actionable insights to continuously enhance program effectiveness and decision-making
• Utilize quality metrics and performance indicators to ensure seamless program delivery and ongoing improvements
• Collaborate on tech and tooling development to streamline workflows and automate key operational processes
• Integrate Generative AI capabilities to innovate and enhance program outcomes and productivity

Dec 2022 – Oct 2024 · 1 yr 10 mos

• Nurture and grow a diverse clientele by building strong, trust-based relationships and delivering value-driven solutions
• Led and managed Sales, Operations, and Post-Sales Success teams to ensure seamless customer experiences and cross-functional efficiency
• Develop and implement growth strategies to expand market presence and strengthen client acquisition and retention
• Collaborate on product development by contributing market insights and customer feedback to shape user-centric solutions
• Define and extract actionable insights from market analysis to inform SOP creation and product enhancements
• Work closely with company founders to align city-level execution with overarching business goals and vision
• Drive exceptional revenue growth and maintain high levels of customer satisfaction through strategic planning and execution

Jun 2020 – Nov 2022 · 2 yrs 5 mos

• Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong presence
• Responsible for Customer onboarding, Customer Success, and Business Operations
• Manage complex business processes at scale
• Experience in business analysis, reporting of business data, problem identification, resolution and root cause analysis

Aug 2018 – Jun 2020 · 1 yr 10 mos

• Plan and execute SOPs by campaign
• Streamlining and optimizing the sales process and business operations for multiple campaigns
• Manage and maintain CRM. Aggressively drive the sales numbers and achieve the business targets

May 2018 – Aug 2018 · 3 mos

Dec 2017 – May 2018 · 5 mos

Oct 2022 – Dec 2022 · 2 mos · Hyderabad, Telangana, India

• Since day-1 of my job, I always believed in Insights and patterns to execute a task or project of new age sales or business operations.
• Developed my interest in how data is the new oil of today's business world.
• Diving into the world of data and learning SQL, Python, R, BI tools and Advance Excel.

Feb 2022 – Sep 2022 · 7 mos · Hyderabad, Telangana, India

• Co-founded a Pizza Store.
• Partnered with an Ice-Cream manufacturer for branding and market execution.