Jessica T.

Operations Associate

San Jose, California, United States3 yrs experience

Most Likely To Switch

Key Highlights

Strong leadership and mentorship experience.
Proficient in customer service and order management.
Skilled in event planning and coordination.

Stackforce AI infers this person is a Customer Service and Operations Specialist with a focus on technology and education sectors.

Contact

Skills

Core Skills

Customer ServiceOrder ManagementEvent PlanningCommunicationLeadershipMentorshipSales

Other Skills

Customer Service RepresentativesCustomer Relationship Management (CRM)Data EntryDecision-MakingMultitaskingOrganization SkillsTime ManagementSales Order ProcessingOrder ProcessingOrder FulfillmentWarranty AdministrationEmployee TrainingInventory ManagementJiraEmployee Engagement

About

Jessica Tran is a driven professional with a Bachelor’s degree in Business Administration from San Jose State University. With a concentration in International Business and a specialization in Management Information Systems (MIS), she is passionate about leveraging technology to enhance global business strategies and operations. Jessica is eager to apply her skills and knowledge in a dynamic work environment.

Experience

3 yrs

Total Experience

9 mos

Average Tenure

11 mos

Current Experience

Supermicro

Customer Service Coordinator

Jun 2025 – Present · 11 mos

Coordinate and administer RMA programs by managing return, repair, and replacement workflows across customers, engineering, supply chain, and logistics teams. Serve as the primary point of contact to ensure timely execution, issue resolution, and compliance with warranty and service agreements. Create and manage sales orders and purchase orders in SAP, maintain accurate program data in CRM and ERP systems, and track RMA lifecycle status to support reporting, and continuous process improvement.

Customer Service RepresentativesCustomer Relationship Management (CRM)Data EntryDecision-MakingMultitaskingOrganization Skills+9

Confluent

Front Desk Coordinator

Nov 2024 – Jun 2025 · 7 mos · On-site

Supported daily business operations by managing front desk and administrative workflows, coordinating schedules, and maintaining accurate records. Planned and supported internal events, meetings, and office activities by coordinating calendars, vendors, room setups, and logistics. Utilized procurement systems to create and process purchase orders, supported vendor coordination, and assisted with office resource planning, data entry, and cross-functional communication to ensure smooth and efficient operations.

CommunicationData EntryOrganization SkillsEvent PlanningInventory ManagementJira+5

Prometric testing center

Project Assistant

Oct 2024 – Nov 2024 · 1 mo

Ensured accurate data entry and site operations, greeted and directed visitors to the correct locations, and maintained a welcoming environment for testing participants.

San josé state university

Global Ambassador

Apr 2023 – May 2024 · 1 yr 1 mo

Exhibited strong leadership by providing guidance to fellow students. Demonstrated effective communication and collaboration skills through teamwork and peer support.

Presentation SkillsPublic SpeakingMicrosoft PowerPointIntercultural CommunicationGeneral AdvicePeer Mentoring+3

Kyungpook national university

Global Gateway Mentor

Sep 2022 – Dec 2022 · 3 mos · Daegu, South Korea

Provided leadership and support in mentorship roles, with strong communication, attention to detail, and efficient scheduling and meeting coordination.

Time ManagementMeeting SchedulingIntercultural CommunicationActive ListeningMarketingEvent Planning+3

Yerba buena high school

Barista Cashier

Dec 2018 – May 2019 · 5 mos · On-site

Operated POS system and handled cash/card transactions accurately. Prepared coffee and drinks following safety standards. Delivered friendly, efficient customer service and assisted with orders. Maintained a clean, stocked workspace and supported team operations.

MultitaskingCustomer ServiceFood SafetyCommunicationSales