Oct 2025 – Present · 7 mos

• Support cybersecurity program governance, overseeing risk logs, dependencies, timelines, and cross-functional alignment.
• Create and manage executive dashboards, compliance indicators, and KPI reporting for cybersecurity initiatives.
• Improve audit readiness by standardizing documentation and aligning engineering and business teams.
• Enhance visibility and decision-making through PMO frameworks, structured reporting, and operating rhythms.
• Collaborate with cybersecurity, engineering, product, and operations teams to ensure secure and timely delivery.

Nov 2021 – Present · 4 yrs 6 mos

• Lead 150+ associates across LATAM, delivering enterprise technology and retail domain services with >98% SLA performance.
• Directed scaling of operations following 3+ multi-million-dollar RFP wins, establishing delivery models across geographic regions.
• Improved employee retention by 15–20% YoY through targeted engagement, mentorship, leadership development, and workforce planning.
• Managed $3M+ annual budgets, maintaining <5% variance and optimizing operational and resource costs.
• Built strong governance, delivery quality frameworks, and leadership pipelines across multiple accounts.
• Partnered with BRMs, TAG, RMG, and client executives to drive fulfillment planning, strategy alignment, and organizational continuity.

Jul 2020 – Oct 2021 · 1 yr 3 mos

• Working for a large CMI USA Customer
• Monitor and track resource performance.
• Calculate and Manage Budgets
• Identify and groom resources and guide them in giving their best
• performance
• Identify road blocker and remove it.
• Use various decisioning strategies to remove conflicts and facilitate
• proper decisioning for team.
• Facilitate sprint planning, daily scrum, sprint review and sprint
• retrospective events.
• Create Project Plan,Project Charters ,RIBs
• Create well defined process for team-members to record the work
• being done and improvements that can be implemented
• Implementing scrum using Azure Scrum Board, generating
• burndown chart, velocity chart and forecast tool to track progress and estimate work that can be accomplished in future sprints, monitoring capacity planning tool to identify impediments. Helping Product Owner with creating team backlog, configuring teams and sprints in Azure Scrum Board. Helping development team with creation of sprint backlog, task-boards, tracking team and individual capacity.
• Enabled Agile team to increase its throughput by 15% through use of swarming around features and other high-collaboration approaches, such as paired programming.
• Facilitated test-driven development on all projects increasing quality by 17% (benchmarked against historical data.)
• Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives; coached team members and clients on Agile process.

Sep 2016 – Jul 2020 · 3 yrs 10 mos

• Worked for a large BFSI USA Customer.
• Streamlined Mission Critical Business Application for a Global Banking corporation for an improved management of customer data through creation of automated pega application .The savings generated for the Client and TCS was not only appreciated but the Team was also awarded as the best team by Client and TCS in Business and Financial Domain in FY2019-2020.Project Manager for more than 50 members with budgets from $3 million per year revenue.

Sep 2014 – Sep 2016 · 2 yrs

• Worked for a large BFSI USA Customer
• Developing solutions in Pega 6.2 and 7.3
• Migrating Application from Pega 6.2 to 7.3 without any
• involvement of Pega Vendor.
• Automation of manual batch process with agents in Pega
• Automation of manual batch process in Spring Framework
• Mentoring and coaching team on coding and programming in Pega
• and Java
• Migrated 5 Pega applications from LDAP authentication to SSO
• authentication

Nov 2011 – Sep 2014 · 2 yrs 10 mos

• Worked for a large BFSI USA Customer
• Worked in the design, development and deployment of Digital Signature Project.
• Created Project Framework.
• Created the Package, Class and Communication diagrams of the project using Papyrus plugin of eclipse

Jan 2010 – Nov 2012 · 2 yrs 10 mos

• Worked in Internal Projects of TCS
• As a developer created application using Spring Boot Framework,JSF,Flex ,Postgres and Oracle.
• Participated in Unit Testing and System Testing for these Application.
• Created the solution document.
• Worked also as a Business Analyst and gathered requirements from HR on various projects and communicated to the team.