Hasan S.

Business Development Executive

Toronto, Ontario, Canada5 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in client success and healthcare technology.
  • Proven track record in managing diverse healthcare portfolios.
  • Strong advocate for privacy and data protection in health.
Stackforce AI infers this person is a Healthcare Technology professional with a strong focus on client success and privacy management.

Contact

Skills

Core Skills

Customer SuccessUs HealthcarePrivacy ManagementHealth ManagementQuality ImprovementDirect CareCustomer Service

Other Skills

U.S. Health Insurance Portability and Accountability Act (HIPAA)AthenaPortfolio ManagementPrivacy Impact AssessmentsPolicy AnalysisStakeholder EngagementHealthLong-term CareInterviewingField WorkCommunicationHealthcareQuality AssuranceEnrichmentSkill Development

About

I’m a people-first professional passionate about building authentic connections and bringing out the best in those around me. I believe in the power of active listening, empathy, and collaboration to foster positive relationships and drive meaningful results. Grounded in adaptable excellence, I thrive in evolving environments consistently delivering impact through agility, insight, and a commitment to growth. I completed my Master of Public Health (MPH) at Western University. I currently serve as a Senior Client Success Associate within the Client Solutions team at Phreesia, where I specialize in Enterprise Account Management, implement tailored solutions, and ensure a seamless and impactful client experience.

Experience

5 yrs 8 mos
Total Experience
1 yr 6 mos
Average Tenure
1 yr 1 mo
Current Experience

Phreesia

2 roles

Senior Client Success Associate

Apr 2026Present · 1 mo

Client Success Associate

Apr 2025Apr 2026 · 1 yr

  • Oversees a diverse portfolio of $3 Million+ hospitals, medical groups and clinics, driving successful implementation and sustained adoption of Phreesia’s healthcare software solutions.
  • Strategic Partner with clients to enhance business strategies and align operations with their financial and organizational goals.
  • Leads Executive Business Reviews, showcasing key performance indicators, financial insights, and strategic value to C-suite executives and decision-makers.
  • Identifies and presents optimization opportunities, including workflow enhancements and complementary product offerings to boost revenue, expand patient engagement, and elevate overall satisfaction.
  • Manages cross-functional collaboration between internal teams to ensure timely execution of client projects and strategic initiatives.
U.S. Health Insurance Portability and Accountability Act (HIPAA)Customer SuccessUS HealthcareAthenaPortfolio Management

Durham association for family resources and support

Board Member

Jun 2024Sep 2025 · 1 yr 3 mos · Oshawa, Ontario, Canada · Hybrid

  • Provide support with strategic vision and organizational growth.
  • Ensure strong governance practices and ethical standards.
  • Chair of the Nominations Committee

Durham region (the regional municipality of durham)

Professional Student Intern- Privacy Analyst

May 2024Aug 2024 · 3 mos · Whitby, Ontario, Canada · Hybrid

  • Completed a comprehensive literature review on AI and Generative AI in public health, focusing on policies and privacy implications,
  • Delivered presentations on the literature review findings of current policy and procedures to the CS-IT , Privacy, and Information Management meeting, effectively engaging stakeholders.
  • Designed engaging infographics and newsletters to educate staff on privacy key messages related to various technology and AI tools,
  • enhancing their understanding and compliance within the Health Department
  • Working on the 2024 Cyber Security and Privacy Awareness Month campaign by designing themes, activities, games, and educational materials, boosting staff awareness of personal health information security.
  • Worked in a cross-functional team including: Manager for CS-IT and Senior Corporate Privacy officer for delivery of cybersecurity
  • month.
  • Actively conducting Privacy Impact Assessments (PIA’s), environmental scan, gap analysis for a program evaluation study, producing a report with actionable recommendations for incorporating new technologies into practice.
  • Working to develop a decision matrix from evaluation data to improve program efficiency, enabling the health privacy team to streamline consultations and provide ready-made resources.
  • Worked with other Privacy Analysts in processing; PHIPA, MFIPPA: FOI access requests.
  • Worked with the Manager for Privacy and Information Security on policy analysis of the IPC report and how to communicate information to staff.
  • Assisted in handling various privacy and information security documents, policies and cases for analysis and provided recommendations to the team.
  • Built relationships with staff and clients in the Health and Corporate side to ensure positive collaboration and effective working relationships.

Durham community health centre

Lead, Infrastructure and Operations

Mar 2023Apr 2025 · 2 yrs 1 mo · Oshawa, Ontario, Canada · Hybrid

  • Oversaw enterprise infrastructure, leading large-scale IT infrastructure projects to ensure scalability, security, and operational efficiency across multiple sites.
  • Developed and enforced cybersecurity protocols in alignment with industry standards such as NIST and ISO 27001, reducing vulnerabilities and enhancing data protection.
  • Negotiated enterprise-wide procurement agreements, securing cost-effective solutions while maintaining high service standards.
  • Lead end-to-end RFP processes, ensuring compliance with procurement standards, vendor transparency, and alignment with organizational objectives.
  • Established and enforced procurement policies, optimizing vendor selection, contract negotiations, and cost efficiency.
  • Managed supplier evaluations and contract oversight, ensuring high service quality, financial accountability, and risk mitigation.
  • Managed infrastructure renovations, office expansions, and capital projects, ensuring timely completion within budget constraints.
  • Spearheaded the integration of cloud-based enterprise solutions, improving workflow automation and reducing manual inefficiencies.
  • Established and enforced business continuity and disaster recovery plans, ensuring minimal downtime and enhanced resilience
  • against disruptions.
  • Acted as a bridge between IT, Operations, and Finance to align technological advancements with organizational goals.
  • Leveraged data-driven insights to enhance decision-making across finance, IT, and operational strategies.
  • Designed and executed strategic plans for scaling IT infrastructure to accommodate organizational growth.
  • Ensured all infrastructure and operations adhere to industry regulations, reducing legal risks and maintaining compliance with PHIPA, MFIPPA, and other standards

Schlegel villages

2 roles

Quality Improvement and Patient Safety

Promoted

Jan 2023Apr 2023 · 3 mos · Whitby, Ontario, Canada

  • Quality improvement projects in vaccines, and immunization. information systems, data performance analysis and evaluation.
HealthHealthcareQuality AssuranceQuality Improvement

Healthcare Administrator

Apr 2021Mar 2023 · 1 yr 11 mos · Whitby, Ontario, Canada

  • Within the various tasks I do, in this position I preform COVID-19 rapid antigen tests, verify all person entering our facility. I interact with residents and help to answer any needs or concerns they have. In this role I also organize, and record important facility, and resident information.

York university

2 roles

Research Assistant

Promoted

Dec 2022Aug 2023 · 8 mos · Toronto, Ontario, Canada

  • Reporting to the principle investigator: Dr Matthias Hoben the "Counting what counts" study seeks to understand quality of life of residents with dementia and other characteristics in long term care. I interact with long-term care staff in provinces across Canada in the data collection, completion of surveys, and prepare other study related material.
HealthLong-term CareInterviewingField WorkCommunicationHealth Management

Student Health Ambassador

Aug 2022May 2023 · 9 mos · Toronto, Ontario, Canada

  • As a student Health Ambassador I work to enhance the knowledge of new, and interested students to the Faculty of Health. I help to facilitate events, join panels, attend the University fair, and attend York University orientation. I have been able to grow my interpersonal, and social skills through this position.

Student association of health management policy & informatics

Director of Communication

May 2021Apr 2023 · 1 yr 11 mos · Toronto, Ontario, Canada

Durham association for family resources and support

Direct Support Professional

Jan 2021Apr 2023 · 2 yrs 3 mos · Durham, Ontario, Canada

  • Supported individuals by implementing effective teaching methods to enhance competencies and communication skills
  • Helped mitigate challenging behaviors through personalized and empathetic support strategies
  • Provided direct care and assistance, enabling individuals to manage daily tasks at home and within the community
  • Supported health and personal care, dietary management, and meal preparation
  • Encouraged participation in recreational, leisure, and family-related activities
  • Maintained professionalism and dedication to promoting well-being, independence, and inclusion

Excell communications ltd (bell)

Communication Consultant

May 2019Dec 2022 · 3 yrs 7 mos · Pickering, Ontario

  • Specialized in wireless, television, internet, and telephone services at Ontario’s largest Bell dealer
  • Stayed current with evolving plans and technologies to provide customized telecom solutions
  • Served both individual and small business clients with a focus on value and reliability
  • Delivered strong results through sales excellence, exceptional customer service, and continuous learning
  • Collaborated with the Bell team to achieve key milestones and support overall organizational growth
EnrichmentHealthcareSkill DevelopmentMental HealthSupport WorkersDirect Care

Durham district school board

Cooperative Education Student

Sep 2017Jan 2018 · 4 mos · Pickering, Ontario, Canada

Customer ServiceStrategic CommunicationsSales

Education

Schulich School of Medicine & Dentistry

Master's degree — Public Health

Sep 2023Aug 2024

York University

Bachelor of Health Studies — Health Managment

Jan 2019Jan 2023

Dunbarton High School

High School Diploma

Jan 2015Jan 2019

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