Meenal Gupta — Product Manager

Hey there! I'm Meenal. Blending tech know-how with a creative spirit, I've been crafting stories and strategies in the B2B SaaS landscape for over 5 years. Whether it's breaking down complex tech for the everyday user and business owners or leading a dance troupe, I approach each role with passion and precision. ✨ I love building. Teams, products, communities, customer experience and knowledge. I have a background in Customer Success, Enablement, and Strategic Solutions at SaaS startups both small <100 FTE and scale-up. I have a proven track record of using data, market, and user research to develop programs that drive value directly to our customers and our product. 🚀 Currently working with Twilio as a Technical Account Manager for their flagship products. As a professional in CSM I help to transform the way our Enterprise Customers work by enhancing collaboration between individuals. 🛠️ Prior - Subject Matter Expert within the Global Services Team at a leading cloud computing & virtualization technology company, VMware. Responsible for handling and resolving complex technical/political escalations and improving customer experience and Workspace One UEM offering in the Google ecosystem. 📊 Background in research analysis, and website designing specializing in growth and strategy of an urban experiential farm project. 📜 Strong product professional with a Bachelor of Technology in Computer Science specializing in Cloud Computing and a graduate in Business Analytics, Economics for Managers, and Financial Accounting under the Credential of Readiness Program from Harvard Business School, Online. 💡 Product Management, customer success analytics and communications enthusiast. ✉️ DM to chat! 👋🏻

Stackforce AI infers this person is a SaaS Product Management expert with a strong focus on Customer Success.

Location: New Delhi, Delhi, India

Experience: 7 yrs 11 mos

Skills

Customer Success
Product Management

Career Highlights

Over 5 years in B2B SaaS with proven track record.
Expert in Customer Success and Product Management.
Led strategies that increased adoption rates significantly.

Work Experience

Twilio

Senior Product Manager (7 mos)

Technical Account Manager 3 - Customer Success (3 yrs)

VMware

Subject Matter Expert - Customer Success (11 mos)

Technical Solutions Engineer - L2 (1 yr 3 mos)

Associate Technical Solutions Engineer (1 yr)

The Prodigal Farms

Product Manager - Growth and Content (1 yr 6 mos)

Cognizant

Product Analyst (2 mos)

Intel Corporation

Product Management Intern (1 mo)

Artiosys Pvt. Ltd.

Design Intern (1 mo)

Paytm

Growth Intern (3 mos)

Youth Ki Awaaz

Columnist/Guest Writer (1 yr)

Education

Credential of Readiness (CORe) at Harvard Business School Online

Product & Growth (Cohort 14) at GrowthX®

Bachelor of Technology - BTech at Galgotias University

High School at St. Anthony's Junior College, Agra

Meenal Gupta

Product Manager

New Delhi, Delhi, India7 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years in B2B SaaS with proven track record.
Expert in Customer Success and Product Management.
Led strategies that increased adoption rates significantly.

Stackforce AI infers this person is a SaaS Product Management expert with a strong focus on Customer Success.

Contact

meenalgupta529@gmail.com LinkedIn

Skills

Core Skills

Customer SuccessProduct Management

Other Skills

Customer SatisfactionCustomer EngagementProduct AdoptionCustomer ExperienceBusiness RequirementsStakeholder ManagementProduct Road MappingCustomer RetentionProductGrowth StrategiesData AnalysisAndroid EnterpriseProject ManagementResearchPoetry

About

Experience

7 yrs 11 mos

Total Experience

2 yrs 3 mos

Average Tenure

3 yrs 7 mos

Current Experience

Twilio

2 roles

Senior Product Manager

Promoted

Oct 2025 – Present · 7 mos

Technical Account Manager 3 - Customer Success

Oct 2022 – Oct 2025 · 3 yrs

Manage Large Enterprise Accounts for Twilio Solutions for revenue & growth of business through Twilio offerings.
Structure a viable technical account strategy for the customers through Twilio Solutions. (Twilio Messaging, Voice) through data-driven insights, technical consultations, best practice suggestions.
Manage the working relationships of multiple stakeholders to drive alignment with Twilio’s engineering & account executives.
Twilio empowers developers, ISV's, System Integrators and Enterprises of all sizes to build communications across any applications.
Twilio powers the future of business communications, enabling phones, VolP and messaging to be embedded into web, desktop, and mobile software.
We take care of the messy telcom HW and expose a globally available cloud API that allows you to build intelligent and complex communication systems.
I help Fortune 100 companies build delightful customer experiences.

Customer SatisfactionCustomer EngagementProduct AdoptionCustomer ExperienceCustomer SuccessBusiness Requirements+4

Vmware

3 roles

Subject Matter Expert - Customer Success

Promoted

Nov 2021 – Oct 2022 · 11 mos

As a Subject Matter Expert in the VMware's End-User Computing business unit for Workspace One, I serve as an escalation point for the Workspace ONE technical support team and serve as a technical leader in the management of Android, ChromeOS, and rugged Windows devices.
I routinely resolve complex issues faced by our customers, work with developers to resolve product defects, identify critical product enhancements and provide feedback from our customers.
As a technical expert, I train our customer-facing teams to empower them to implement and support our product.
I have built and maintained key relationships with global counterparts and industry partners to constantly improve WorkspaceOne UEM offering in the Google enterprise.

Customer EngagementCustomer Success

Technical Solutions Engineer - L2

Promoted

Aug 2020 – Nov 2021 · 1 yr 3 mos

Associate Technical Solutions Engineer

Jul 2019 – Jul 2020 · 1 yr

The prodigal farms

Product Manager - Growth and Content

Jun 2019 – Dec 2020 · 1 yr 6 mos · Noida Area, India

Research Analyst and Curriculum planner in the education section of the Cookfarms initiative.
Website Designer of The Prodigal Cook Farms.
Led an acquisition strategy that increased adoption rate by 30% in 12 months.

Cognizant

Product Analyst

Feb 2019 – Apr 2019 · 2 mos · Pune Area, India

Full Stack Development intern.
Worked on the business unit project(backend- Java, Spring MVC-Hibernate, frontend- Javascript, HTML-CSS, Bootstrap).
Trained in Agile software development and DevOps Concept.

Intel corporation

Product Management Intern

Jul 2018 – Aug 2018 · 1 mo · New Delhi Area, India

- Analyzed and compiled a report on online academic and pedagogy and conducted interviews on the same topics.

Artiosys pvt. ltd.

Design Intern

Jun 2018 – Jul 2018 · 1 mo · Noida Area, India

Assisted in design curation of an Air Purifier that works without electricity.
Prepared conceptual notes and reports on the product's working.

Paytm

Growth Intern

Jan 2018 – Apr 2018 · 3 mos · Noida Area, India

Worked on a live project on digitization and e-payment in marketing and spreading awareness about digital payment procedures.
Conducted a survey on campus, analyzed and curated reports and spreadsheets on the payment procedures student follow.

Youth ki awaaz

Columnist/Guest Writer

Jan 2017 – Jan 2018 · 1 yr

Youth Ki Awaaz is an online medium media platform that publishes articles featured content on art, politics, socio-economic affairs, culture.
Wrote articles for the platform-"Everything Wrong With The Fourth Pillar Of Indian Democracy" and "Net Neutrality In India-Implications in the Indian Ambience"