Oct 2024 – Feb 2025 · 4 mos · Bangalore Urban, Karnataka, India · On-site

• Managed the new product introduction process (NPI) and streamlined its implementation.
• Led stakeholder management for the NPI process to ensure alignment and smooth execution.
• Set up and automated process flows to improve efficiency.
• Designed dashboards for NPI process.
• Conducted interviews and hired catalog specialists for the team.
• Awarded MVP for performance in a company chess match.

Apr 2022 – Oct 2024 · 2 yrs 6 mos · Hyderabad, Telangana, India · Hybrid

• Managed automation projects for catalog creation and QC automation for both 3P and 1P articles.
• Set up the end-to-end process for restricted products management.
• Led and coordinated teams for A+ content creation to enhance product listings.
• Oversaw workflow management for the 3P cataloging process and end-to-end automation.
• Created PowerPoint presentations for brownbags and internal communications.
• Managed Jiomart events and internal team events to foster team collaboration.
• Handled escalations and ensured effective issue resolution for the team.
• Led deduplication efforts with end-to-end management.
• Created and updated WBR (Weekly Business Reviews) for performance tracking.
• Streamlined 1P marketplace operations, including MIF creation and automation.
• Managed multiple vendors for cataloging and ensured smooth coordination across processes.
• Coordinated with stakeholders for various projects and ensured timely delivery.
• Led categorization efforts during JCP migration and oversaw BIS and LM program management.
• Contributed to CMS and BIS Automation initiatives for process improvement.
• Collaborated with the product team to implement tech improvements for cataloging and content processes.
• Awards Received:-
• Process Improvement
• Catalog Automation Creation
• Setting RP Process
• Stakeholder Presentation
• Setting Catalog Automation Team

Jan 2022 – Apr 2022 · 3 mos · Bangalore Urban, Karnataka, India · Remote

• Managed a team of analysts to perform quality checks on all Shopee India listings and resolve escalated issues from the BD team.
• Trained team members for quality checks, created and modified training drafts, and developed SOPs for process improvements such as action sequence, subjective calls, and India QC guidelines.
• Developed frameworks to correct miscategorized SKUs, mentored team members for category corrections, and acted as PIC for category escalations.
• Collaborated with the fraud team to create a QC model to identify and minimize fraud and counterfeit listings.
• Organized Fun Friday sessions and team-building activities to foster team engagement.
• Planned, created, and hosted cross-team events for Shopee India Operations.
• Received Letters of Recommendation from both my reporting manager and skip-level manager for exceptional performance.
• Note: Company closed its operations in India due to investor decisions.

Sep 2020 – Jan 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India · Remote

• Audited brands for trademark infringement across 12 global marketplaces and wrote SC rules for identifying violations.
• Conducted manual scrubs, verified licenses & affiliations, and managed team workload and escalations.
• Created internal newsletters, organized team events, and mentored new joiners to enhance team performance.
• Achieved 100%+ productivity and 99.5% quality, converting from Contractual to Permanent Employee based on SLA matrix.
• Awarded the Rockstar Award (Q3 2021) as a top performer in the RNR Function.

Mar 2019 – May 2019 · 2 mos · bangalore · On-site

• Letter of Recommendation – Recognized by the team lead for outstanding performance.
• Sales Expertise – Mastered the art of sales through direct customer interactions.
• Data & Lead Management – Worked extensively with Excel, Ameyo, Leadsquared, and Salesforce for tracking and optimizing sales pipelines.
• Operational Responsibilities – Managed tablet collections and cheque collections from clients.
• SEO Monitoring – Provided daily SEO status reports for specific keywords.