Kaustav Srivastav — Operations Associate

Having vast experience as a Digital Consultant, I specialize in providing strategic guidance and solutions to businesses looking to leverage digital technologies effectively. My Experience includes collaborating with Clients to develop digital transformation strategies and implement B2B and B2C e-commerce solutions. A versatile technocrat, excelling in Global Service Delivery, Stakeholder Engagement, People and Vendor Management, and Communication within the Service Industry, with proficiency in ITIL and ITSM. Core Competencies : 1. PMO-Management. 2. ITSM. 3. Agile and SCRUM Methodology. 4. JIRA, Confluence and Energy Now. 5. Customer & Product Success Management. 6. Vendor and Stakeholder Management. 7. CAPEX, OPEX, Financial, Budgeting and Forecasting. Digital Experience on - 1) SAP Commerce Cloud (eCommerce Platform) - Managing Catalogs, Spare Parts, and auto-creation of Quotes and Sales Orders. 2) Salesforce Integrations like Lead Management, auto-create opportunities, User Creation, and Salesforce CPQ Quote to eCommerce Cart conversion. 3) SAP Integrations using BAPI-enabled RFC calls. 4) Pricing Strategy for Customers 5) OCI (Open Catalog Interface) to directly integrate with Customer's eProcurement system to expose Catalog and auto process of Purchase Orders.

Stackforce AI infers this person is a Digital Consultant specializing in eCommerce and IT Service Management.

Location: Gurgaon, Haryana, India

Experience: 13 yrs 11 mos