Divyanshu Narang

Business Development Executive

Ghaziabad, Uttar Pradesh, India9 yrs 4 mos experience

Highly Stable

Key Highlights

Proven track record in driving revenue growth.
Expert in data analysis and strategic planning.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a skilled operations professional with expertise in customer experience management and data analysis.

Contact

Skills

Core Skills

ManagementBudgetingData AnalysisQuality AssuranceCustomer Service

Other Skills

Customer AnalysisMicrosoft ExcelAutomationSoft SkillsCustomer SupportClient ServicesProject ManagementBusiness StrategyPerformance MeasurementStrategyBusiness PlanningCustomer Service RepresentativesDecision-MakingPresentationsStrategic Thinking

About

Experienced operations professional with strong communication, presentation and team management skills. Skilled in Google Sheets, Project Management, Customer Experience, and Microsoft Excel. Focussed on multiple projects directly linked to the enhancement of customer experience. Identified and solved various problems impacting customer, merchant, and delivery partner experience over the platform in collaboration with the Tech Ops team.

Experience

9 yrs 4 mos

Total Experience

6 yrs 3 mos

Average Tenure

3 yrs 3 mos

Current Experience

Zypp electric

3 roles

Category Manager

Mar 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India

Assistant Category Manager

Promoted

Nov 2023 – Mar 2025 · 1 yr 4 mos · Gurugram, Haryana, India

.Take ownership of the financial performance of assigned categories, driving revenue growth and optimizing costs to maximize profitability.
.Lead end-to-end category operations, including user acquisition, user retention, pricing strategies, and driving online promotions.
.Develop and implement strategic plans for assigned categories, considering market trends, competitor analysis, and customer preferences.
.Utilize strong analytical skills to derive insights from data and make data-driven decisions. Monitor key performance indicators (KPIs) and adjust strategies accordingly.
.Work closely with cross-functional teams, including marketing, sales, and product development, to ensure seamless execution of category strategies.

ManagementBudgeting

Data Analyst

Jan 2023 – Oct 2023 · 9 mos · Gurugram, Haryana, India

Zomato

3 roles

Data Analyst

Aug 2019 – Mar 2023 · 3 yrs 7 mos · Gurugram, Haryana, India

Successfully interpreted data and share insights to draw conclusions for managerial action and strategy for better log support operations.
Maintaining regular Data of essential matrices to track the daily activity of support operations using Excel functions, SQL coding, and other required functions.
Monitoring, maintaining and sharing regular performances with partners/vendors to streamline and managing their operations properly.

Customer AnalysisMicrosoft ExcelData Analysis

Senior Quality Analyst

Promoted

Apr 2018 – Jul 2019 · 1 yr 3 mos · Gurugram, Haryana, India

Audited cases and improve the overall Quality.
Identify the opportunities to improve the overall process. Mentor- ship / ad-hoc training sessions.
Take regular certification and training of the new recruits.

AutomationSoft SkillsQuality Assurance