Jul 2020 – Oct 2022 · 2 yrs 3 mos · New Delhi, Delhi, India

• Recruited and Trained administrative personal, allocating responsibilities and office spaces.
• Planned and coordinated conferences, interview's training sessions and other office events.
• Hired and evaluated associates and management staff to add to workplace and meet demands.
• Trained employees on optimal processes and use of equipment to boosting department productivity.
• Trained and mentored high performing team through regular performance reviews, individual feedback and professional coaching .
• Analyzed customer data to identify opportunities and improve relationships.
• Elevated customer satisfaction rating by providing speedy resolutions.
• Worked with marketing managers to develop digital campaign strategies , re searching target audiences on Facebook, Google, and LinkedIn.
• Monitored office inventory supplies with excellent attention to detail and purchased required new material within budgetary constraints .
• Assessed staff performance through close monitoring of individual KPI target achievement.
• Oversaw general office activities such as recycling and building maintenance, working closely with third -party contactors.
• Provided leadership to develop business plan and promote organizational vision.
• Developed and shared best practices across company to align with objectives and quality standards.
• Oversaw budget, accounting and payroll to meet deadlines .
• Exceeded team goals by partnering with staff to share and implementation of short term and long term strategies to achieves business plan and profitability goals.

Jul 2020 – Oct 2022 · 2 yrs 3 mos · New Delhi, Delhi, India

Aug 2019 – Jun 2020 · 10 mos · Gurugram, Haryana, India

• Responsible to support OYO Rooms Townhouse Partners for Technical Support.
• Payment Related Issues
• Management Related Issues
• Communicate effectively with Technical support team to resolve escalated issues swiftly and effecently.
• Maintenance Related Issues
• New Attachments with OYO Rooms

Sep 2016 – Jul 2019 · 2 yrs 10 mos · Noida Area, India

• Communicated effectively with Technical support Team to resolve escalated issues swiftly and efficiently.
• Provide accurate and detailed diagnostic and troubleshooting information over the phone and via chat.
• Provided real-time support to Uber Partners with Technical issues.
• Delivered training to Uber Partners for better service technique solution-focused problem solving.
• Helped customer setup new systems applications and software to mange smooth work flow.
• Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.
• Add new Driver Partners with Uber .

Jan 2015 – Sep 2016 · 1 yr 8 mos · New Delhi, Delhi, India

• Created and implemented monthly KPI targets, driving team motivation and morale to achieve them.
• Used outstanding interpersonal and relationship-building skills to develop and nature productive, profitable clients relations.
• Proactively led and developed high-performing sales executives to consistently deliver against annual target.
• Update detailed business and sales records accurately and promptly for reliable reference.
• Monitored sales leads and conversions, motivating and incentivizing teams to continue increased business .
• Kept up to date with industry trends and relevant news to drive sales and increase business.
• Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customer's and increasing sales.
• Produced management information and monthly staffing rotas to keep employees informed on business changes and cover shifts adequately.
• Produced management information and monthly staffing rotas to keep employees informed on business changes and cover shifts adequately.
• Oversaw training and development programs to guarantee team growth.
• Researched and answered complex customer complaints by identifying causes and taking appropriate action to deliver outstanding customer service.
• Handled customer returns refunds and exchanges at customer service desk.
• Met Sales targets through proactive promotion and excellent customer service.

Jun 2013 – Dec 2014 · 1 yr 6 mos · New Delhi, Delhi, India

• Contacted customer to set up appointments, Monitor, Satisfaction levels and up sell additional offerings.
• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Participated in continuous product development training to maximize sales potential.
• Customized service offerings to accommodate consumer needs.
• Converted cold leads to expand territory and negotiate profitable contracts .
• Mentored sales representatives to demonstrate proven sales strategies and apply best practices.
• Applied processes and systems with proven results to increase sales.

Dec 2012 – May 2013 · 5 mos · New Delhi, Delhi, India

• Shared comprehensive brand and product knowledge to maximize sales.
• Addressed customer questions, Problems and complaints in person and via phone to maintain positive relationship and support smooth communication.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products .
• Maintained productive relationships with existing customer's through exceptional follow-up after sales.
• Boosted client retention, establishing sales goals and securing targeted rates.
• Generated sales by prospecting leads, cold callings and closing deals.
• Cold-called prospective customers to build relationships.
• Maintained comprehensive brand and product knowledge to maximized sales

May 2010 – Nov 2012 · 2 yrs 6 mos · New Delhi, Delhi, India

• Contacted customer to set up appointment ,monitor satisfaction levels and upsell additional offerings .
• Managed customer relationship through consultative sales techniques to attain individuals sales goals .
• Delivered high-quality renewal proposals and quotes to fuel customer retention.
• Finalized winning sales contracts to close lucrative deals.
• Maintained detailed record of sales activities and compared trends to identify underserved area's and opportunities for improvement.

Jul 2007 – Apr 2010 · 2 yrs 9 mos · New Delhi, Delhi, India

• Managed construction team of 50+ employees overseeing training production and project goals.
• Ensured construction stayed within schedule by closely monitoring operations, Communication delays promptly.
• Increased site efficiencies by observing operations and recommending project changes.
• Continuously evaluated employee performance, conducting training session's when improvements were needed.
• Ensured teams followed company policies and safety regulations by closely monitoring all operations.
• Enforced site safety rules, minimizing work related accidents and injuries.
• Inspected constructions site, checking building progress and implementing corrective actions to prevent completion delays.
• Managed labour,Purchases and costs to keep projects within budgets.