Bhamini B.

Project Manager

Bengaluru, Karnataka, India6 yrs experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Proven track record in Agile project management.
Expert in transforming business requirements into actionable insights.
Strong focus on customer experience and operational efficiency.

Stackforce AI infers this person is a skilled Project Manager with expertise in Agile methodologies and customer experience optimization.

Contact

Skills

Core Skills

Agile Project ManagementStakeholder ManagementCustomer ExperienceProduct Management

Other Skills

Project ManagementIT Service ManagementChange ManagementAgile MethodologiesScrumScrum masterProcurementBudgetingProject Resource PlanningProgram ManagementProject Management Office (PMO)Product OperationsBRDIT Business AnalysisJira

About

🔹 Project Manager | Product Manager | Program Management I am a Senior Business Analyst with over 6 years of experience in Risk Management, Strategy, and Operations, helping organizations turn complex data into actionable insights. I specialize in process optimization, stakeholder alignment, and delivering measurable business outcomes across diverse projects. Passionate about leveraging analytics, business intelligence, and strategic frameworks to drive operational efficiency and support business growth, I thrive in cross-functional and client-facing environments. My experience spans consulting, strategy operations, and business analysis, and I am always focused on delivering impactful solutions that create real value. I am actively seeking new opportunities to apply my expertise in business analysis, consulting, and strategy/operations, and continue growing professionally. 🎯 Core Skills: Business Analysis • Scrum & Agile Project Management • Jira & Azure DevOps • Requirement Gathering • User Story Writing • Process Optimization • Stakeholder Management • Cross-Functional Collaboration • Customer Experience Strategy

Experience

6 yrs

Total Experience

1 yr 6 mos

Average Tenure

1 yr 9 mos

Current Experience

Ey

Project Manager

Aug 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Drove a 30% increase in sprint velocity within 6 months by leading 3 cross-functional Agile squads and optimizing delivery workflows through Jira and Azure DevOps–driven sprint management and blocker resolution.
Reduced engineering rework by 25% by transforming 120+ ambiguous business requirements into well-structured, testable user stories and acceptance criteria, enabling higher sprint predictability and delivery quality.
Delivered 3 strategic MVP releases in under 90 days by prioritizing high-value backlog items, aligning cross-functional teams, and driving disciplined Agile sprint planning and roadmap execution.
Achieved 90%+ stakeholder satisfaction by instituting transparent delivery governance using Confluence documentation, Jira roadmaps, and real-time performance dashboards.
Decreased delivery delays by 20% by implementing capacity planning, sprint forecasting, and data-driven prioritization frameworks within Azure DevOps.
Reduced manual reporting effort by 40% by designing automated Jira and Azure DevOps dashboards that streamlined delivery tracking, sprint analytics, and executive reporting.
Facilitated 200+ Agile ceremonies across 3 teams to enforce delivery discipline, resulting in >95% on-time story completion across multiple sprint cycles.
Elevated team performance and Agile maturity by mentoring team members on Scrum practices, backlog refinement, and Azure DevOps workflows, strengthening delivery ownership and collaboration.

Project ManagementStakeholder ManagementIT Service ManagementChange ManagementAgile MethodologiesScrum+10

Apple

Technical Expert

Feb 2023 – May 2024 · 1 yr 3 mos · Delhi, India · On-site

Increased business productivity by 25% by serving as the strategic liaison between management and frontline support teams, streamlining workflows and improving the end-to-end customer experience.
Boosted customer satisfaction by 33% by analyzing check-in survey data and translating insights into targeted service improvements that enhanced store operations and customer journeys.
Improved issue resolution speed and team efficiency by building and institutionalising troubleshooting knowledge frameworks, enabling faster problem resolution across support teams.
Sustained an industry-leading NPS of 90 across three consecutive quarters by consistently delivering operational excellence and ensuring high-quality service outcomes.
Led cross-functional collaboration among engineers, specialists, and service teams to deliver seamless end-to-end technical support experiences for Apple customers.
Elevated customer experience ratings by 24% by implementing data-driven operational strategies that optimized service delivery and reduced friction points in the support process.
Drove a 35% increase in AppleCare+ adoption by partnering with sales and support teams to develop and execute insight-led customer engagement strategies.

Go-to-Market StrategyIT Business AnalysisProduct OperationsCustomer ExperienceCustomer EngagementProduct Management+2

Pwc india

Associate Business Analyst

Jun 2021 – Feb 2023 · 1 yr 8 mos · Greater Bengaluru Area · On-site

1. Led Agile Project Management: Spearheaded a team of 10+ cross-functional members to deliver a $5M digital transformation project, ensuring 100% adherence to timelines and budgets.
2. Data-Driven Decision-Making: Conducted in-depth business analysis for a Fortune 500 client, identifying process inefficiencies and recommending solutions that improved operational efficiency by 15%.
3. Stakeholder Engagement: Collaborated with 20+ stakeholders across multiple business units to define project scope, gather requirements, and align strategic goals, achieving a 95% satisfaction rate.
4. Process Optimization: Designed and implemented workflows that reduced processing time by 25%, enhancing client productivity and saving approximately $1.2M annually.
5. End-to-End Project Delivery: Managed a portfolio of 3+ projects simultaneously, delivering outcomes ahead of schedule by an average of 10%, with zero critical risks or escalations.

Kpit

Engineering Trainee

Feb 2020 – Jun 2021 · 1 yr 4 mos · Bangalore

Cleartax india

Marketing Intern

Jun 2018 – Jul 2018 · 1 mo · Greater Kolkata Area

1. Conducted events in various companies regarding Cleartax and tax filing.
2. Pitched about the CA plans to the clients.
3. Solved queries of the client and provided them with solutions regarding tax filing.