Mar 2020 – Jun 2020 · 3 mos · Hyderabad, Telangana, India

• Worked with high profile business clients of Uber.

Apr 2019 – Nov 2019 · 7 mos · Hyderabad, Telangana, India

• Was a core team member for the Quality assurance team for the new Vizag site of Uber.
• Spent 7 months as a quality assurance specialist in terms of being on a project for the team to aid the launch and setup of the site.
• Coached, mentored and audited the calls and email responses of the agents of the new site.

Apr 2018 – Mar 2020 · 1 yr 11 mos · Hyderabad, Telangana, India

• Worked for the brand safety team which dealt with sensitive incidents.
• Provided assistance to the users who seeked support due to unfortunate or tricky situations.

Jun 2016 – May 2017 · 11 mos · Hyderabad, Telangana, India

• Was a part of the first ever pilot team for the Mobile Returns Escalation team that paved the way for mobile returns on the website of amazon.in
• Mentored a group of 25-30 agents in upon the course of a year when the team expanded.

Apr 2016 – Apr 2018 · 2 yrs · Hyderabad, Telangana, India

• Was a part of the Account Security as well as the Search and Rescue team.
• The Account Security Team was the escalation team for account security related problems.
• The Search and Rescue Team was also an escalation team related to more customer facing problems.