Vikram Singh

Sales Executive

Delhi, India17 yrs 11 mos experience

Key Highlights

  • 19 years of experience in the aviation industry.
  • Proficient in MS Excel with automation projects.
  • Strong expertise in fares and ticketing.
Stackforce AI infers this person is a Travel and Tourism professional with extensive customer service and ticketing experience.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceTravel ManagementQuality AssuranceSales SupportTravel ConsultingTicketingSales

Other Skills

Microsoft OfficeProcess ImprovementTeam LeadershipAmadeusOnline TravelCustomer SatisfactionTrainingTeamworkHotel ManagementRevenue AnalysisLeisureTour OperatorsIncentive TravelLeisure TravelBusiness Travel

About

I am a travel graduate with on going experience in the same domain. In my tenure of 19 years. I have had the oppurtinity to work with respected brand names in the aviation industry namely Yatra.com, Intelenet, IBM Daksh, SPC Infosoft Pvt Ltd, Globe hunters, Skyline Events, Jazz Travel, Greeves US process and currently working with skywings travel as a customer service officer. Currently working with skywings travel as a customer service officer (09-Oct-2023 to present date). With SPC travel (12-Sep2011- 25-Nov-2020 ). I not only have i been able to expand my knowledge further in the aviation industry but have also my knowledge of MS Excel making it one of my strenght.I have been part of accounts project for my team where i had the chance to implement my analytical and reasoning skills. Moving on to IBM DAKSH (17-July-2009-30-Sep-2010) i gained expertise in terms of airlies fares rules and implementations.I attribute this job for my sound knowledge in thorough know how's about fares and ticketing. With yatra.com(10-Sep-2007 to 10-July-2009), my first employer, i learned most about customer handling and sales methodologies along with chasing targets since this was a sales job specialties. I am proficient in MS excel and have worked on small projects which involved automation in excel, and besides that i have thorough knowledge of fares and ticketing. I am a solution oriented person and a strong team player.

Experience

17 yrs 11 mos
Total Experience
3 yrs
Average Tenure
2 yrs 7 mos
Current Experience

Skywings travel uk

Customer Service Officer

Oct 2023 – Present · 2 yrs 7 mos · United Kingdom

Customer ServiceTicketingTravel Management

Greaves travels india private limited

Senior Travel Consultant

Apr 2023 – Sep 2023 · 5 mos · India

Travel ConsultingCustomer Service

Jaz travels

Customer Service Officer

Jun 2022 – Jul 2023 · 1 yr 1 mo

Customer ServiceTicketing

Jazz travel

Customer Service Officer

Jan 2022 – Mar 2023 · 1 yr 2 mos · Delhi, India · On-site

  • Taking care of schedule change, Cancellation, Refund, sales
Customer ServiceSales

Traveljunction.co.uk

Senior Ticketing Consultant

Jan 2022 – May 2022 · 4 mos

Ticketing

A1 travel deals

Assistant Quality Auditor

Apr 2016 – Nov 2020 · 4 yrs 7 mos · Noida, Uttar Pradesh, India

  • Presently working with A1 Travel Deaks Pvt Ltd in Sales Support Team as a Assistant Quality Auditor from 1 April 2016 To till date.
  • 1.Taking care for sales support team.
  • 2.Matching team target as per the company requirement.
  • 3.Charging passenger’s card offline & online.
  • 4.Responsible to get the ticket’s issued from different suppliers on correct contracts.
  • 5.Maintaining record of supplier’s weekly statement & paying according to them.
  • 6.Taking follow ups with the client in case of schedule changes in flights.
  • 7.Processing cancellation & date changes in case of any change in passenger’s plan.
  • 8.Responsible to allot the seats and meal if requested on board.
  • 9. Looking for BSP ADM if received from the Airlines.
  • 10.Creating Pnr’s on Worldspan & Amadeus GDS, queuing PNRS to the supplier after cross checking the fares and contract id.
  • 11.Processing refund to customer if charged wrongly.
  • 12.Making online booking for low cost carriers.
Quality AssuranceSales Support

Spc infosoft ltd.

3 roles

Assistant Quality Auditor

Sep 2011 – Jan 2024 · 12 yrs 4 mos

Sales SupportQuality AssuranceTicketing

Assistant Quality Auditor

Sep 2011 – Jan 2024 · 12 yrs 4 mos

Assistant Quality Auditor

Sep 2011 – Mar 2016 · 4 yrs 6 mos

  • ● Presently working with SPC Infosoft Pvt Ltd in Sales Support Team as a Assistant Quality Auditor from 12 September 2011 to till date.
  • 1.Taking care for sales support team.
  • 2.Matching team target as per the company requirement.
  • 3.Charging passenger’s card offline & online.
  • 4.Responsible to get the ticket’s issued from different suppliers on correct contracts.
  • 5.Maintaining record of supplier’s weekly statement & paying according to them.
  • 6.Taking follow ups with the client in case of schedule changes in flights.
  • 7.Processing cancellation & date changes in case of any change in passenger’s plan.
  • 8.Responsible to allot the seats and meal if requested on board.
  • 9. Looking for BSP ADM if received from the Airlines.
  • 10.Creating Pnr’s on Worldspan & Amadeus GDS, queuing PNRS to the supplier after cross checking the fares and contract id.
  • 11.Processing refund to customer if charged wrongly.
  • 12.Making online booking for low cost carriers.
Sales SupportQuality AssuranceTicketing

Yatra.com

3 roles

Senior Travel Consultant

Oct 2010 – Dec 2010 · 2 mos

  • Performing Quality Check on the travel booking requests raised by the customers through E-Mail, Phone or Online reservation tools available and closing the requests by issuing the final tickets.
Quality AssuranceSales Support

Senior Travel Executive

Sep 2007 – Dec 2010 · 3 yrs 3 mos

Quality AssuranceTicketing

Travel Consultant

Sep 2007 – Jul 2009 · 1 yr 10 mos

  • In this period worked in DL (Distribution List).
  • Worked in the Refund Team; Working knowledge gained while working with Yatra.com of TALISMA, AMADEUS, QUADLABS software’s.
  • .
  • KEY RESPONSIBILITIES
  • Handling all sort of travel related queries of the customers.
  • Ensuring them to have full satisfaction in terms of their requirement.
  • Providing impeccable customers services to the clients as first priority.
  • To meet deadlines/targets set as per the business requirement.

Ibm global process services

Travel Consultant

Jul 2009 – Sep 2010 · 1 yr 2 mos · Gurugram, Haryana, India

Customer ServiceTravel Management

Education

Kendriya Vidyalaya

Bachelor of Arts (B.A.) — Tourism and Travel Services Management

Kendriya Vidyalaya

AHA

B.A; XIITH; XTH; B.S — C; E

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