Rahul Shirsath — Software Engineer

I am a B.E. (CSE) graduate and an IT professional with 8+ years of experience in Software Testing, including extensive experience in ServiceNow testing and ITSM modules. Currently working as a Senior Test Engineer, I specialize in Functional and UAT testing of web-based applications, ensuring high-quality and process-compliant releases. I have hands-on experience in ServiceNow ITSM modules such as Incident, Problem, Change, and Request Management, with strong alignment to ITIL processes. My expertise includes requirement analysis (FRD/BRD), test planning, test case design, SLA verification, workflow validation, defect lifecycle management, and test reporting. Well-versed in SDLC and STLC, I have worked in Agile, Waterfall, and V-Model environments. My testing exposure includes Integration, System, Regression, Smoke, Sanity, UAT, and Exploratory Testing. I also have experience in creating and executing automation scripts using ServiceNow ATF, STS, and XTS platforms. Beyond execution, I actively coordinate with development teams for defect resolution, participate in status meetings, prepare daily/weekly reports, and ensure smooth communication across stakeholders. I am known for ownership, analytical thinking, multi-tasking abilities, and effective collaboration with cross-functional and multicultural teams. I am open to opportunities in Test Lead / Senior QA roles where I can contribute to quality excellence and team leadership.

Stackforce AI infers this person is a Software Testing expert with a focus on ITSM and ServiceNow in the SaaS industry.

Location: Pune, Maharashtra, India

Experience: 8 yrs 3 mos