Priyam Kumar

Operations Associate

Patna, Bihar, India9 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Extensive experience in customer support and banking.
  • Proficient in KYC and Anti-Money Laundering processes.
  • Strong background in technical troubleshooting and customer engagement.
Stackforce AI infers this person is a Customer Support Specialist with a focus on Banking and Technical Services.

Contact

LinkedIn

Skills

Core Skills

Kyc VerificationAnti-money LaunderingCustomer SupportCommunicationBusiness Process AnalysisCustomer Experience

Other Skills

Phone EtiquetteSkilled Multi-taskerQuoteNet Promoter ScoreCATIADesignHNIUhniDematLoansConstruction LoansMortgage LendingBusiness LoansCar LoansRenovation

About

Worked as trainee technician with Go airlines at delhi base. Worked as Sr. Customer support associate with Concentrix Daksh Pvt Ltd from May 2016 to Jan 2019 Worked as Business process associate with Google process in Accenture solutions Pvt Ltd from Jan 2019 to April 2022. Joined Airbnb on 6th June’ 22 as Specialists Resolution 2 Working as a Deputy Manager with ICICI Bank. Taking care of HNI & UHNI customers, resolving their issues and fulfilling their requirements(related to banking)

Experience

9 yrs 10 mos
Total Experience
1 yr 11 mos
Average Tenure
2 yrs 7 mos
Current Experience

Icici bank

2 roles

Manager

Promoted

Apr 2026 – Present · 0 mo · On-site

Deputy Manager

Sep 2023 – Apr 2026 · 2 yrs 7 mos · On-site

Anti-Money LaunderingKYC Verification

Airbnb

Resolution Specialist 2

Jun 2022 – Mar 2023 · 9 mos · Gurugram, Haryana, India · Remote

Phone EtiquetteCommunicationCustomer Support

Accenture

Business Process Analyst

Jan 2019 – Apr 2022 · 3 yrs 3 mos · Gurugram, Haryana, India · On-site

Skilled Multi-taskerPhone EtiquetteBusiness Process AnalysisCustomer Support

Concentrix india

Senior Practitioner

May 2016 – Jan 2019 · 2 yrs 8 mos · Gurugram, Haryana, India · On-site

  • Handling technical troubleshooting queries from US & Canada users using HTC mobile phone via chat, email, calls. Engaged in solving issues raised on social media platform (Facebook, Instagram). Auditing calls, email and chats in absence of Quality Auditor.
QuoteNet Promoter ScoreCustomer SupportCustomer Experience

Goair

Trainee

May 2013 – Dec 2013 · 7 mos · Greater Delhi Area

CATIADesign

Education

Institute Of Aeronautics and Engineering

Diploma in Aircraft Maintenance Engineering — Avionics

Jan 2010 – Jan 2014

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