Divya Karthik

Operations Associate

Noida, Uttar Pradesh, India12 yrs 9 mos experience

Key Highlights

  • Over 13 years of experience in risk and compliance.
  • Expertise in AML and financial crime investigations.
  • Proven track record in process reengineering and governance.
Stackforce AI infers this person is a Fintech Risk and Compliance expert with a focus on AML and governance.

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Skills

Core Skills

Business Process Re-engineeringInternal ControlsRisk AssuranceInvestigationRisk AnalysisRegulatory ReportingClient Relations

Other Skills

Senior Stakeholder ManagementBusiness Process ImprovementProfessional SkillsInterpersonal SkillsCommunicationDocumentationProblem SolvingFraud PreventionWritten CommunicationOral CommunicationCreative Problem SolvingFraud InvestigationsCustomer Identification Program (CIP)Customer Relationship Management (CRM)Operations Management

About

Senior Risk, Compliance, and Governance professional with 13+ years of experience across banking and fintech, specializing in AML, financial crime investigations, transaction monitoring, and regulatory compliance. CAMS and CFE certified, with deep expertise in STR reporting, KYC governance, fraud risk management, and regulatory engagement. Currently serving as Senior Manager - Process Reengineering at Paytm, driving enterprise-wide process governance and risk assurance initiatives. In this role, I conduct end-to-end process reviews across business and operational teams, identifying control gaps, strengthening governance frameworks, and recommending process reengineering, automation, and cost optimization opportunities to enhance operational resilience and compliance effectiveness. My experience spans AML operations, financial crime risk management, internal process assurance, and governance oversight, enabling organizations to strengthen control environments while improving efficiency and scalability. Proven track record of building SOPs, enhancing monitoring frameworks, leading investigative teams, and driving cross-functional risk and compliance initiatives across fast-growing fintech and banking environments.

Experience

12 yrs 9 mos
Total Experience
2 yrs 5 mos
Average Tenure
4 mos
Current Experience

Paytm

Senior Manager - Process Reengineering

Dec 2025Present · 4 mos · Noida, Uttar Pradesh, India · On-site

  • Responsible for conducting end-to-end process reviews across business and operational teams to assess process efficiency, control effectiveness, and adherence to internal governance frameworks.
  • The role involves identifying process gaps, control weaknesses, and operational inefficiencies, and recommending process reengineering, automation, and cost optimization opportunities to strengthen the control environment.
  • Key aspects of the role include collaborating with cross-functional teams across operations, risk, compliance, product, and technology, conducting review discussions with auditees, and preparing reports summarizing observations, risk implications, and recommended remediation actions for leadership review. Findings and improvement recommendations are presented to relevant stakeholders to support process enhancements and governance improvements across the organization.
Business Process Re-engineeringInternal ControlsSenior Stakeholder ManagementBusiness Process Improvement

Niyo solutions inc.

Senior Manager Risk and Compliance

Jun 2025Nov 2025 · 5 mos · Bengaluru, Karnataka, India · On-site

Phonepe

2 roles

Associate Manager - AML

Jul 2024May 2025 · 10 mos · Bengaluru, Karnataka, India

Senior Risk Investigator AML

Nov 2022Jul 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India

Professional SkillsInterpersonal SkillsCommunicationInvestigationRisk AnalysisDocumentation+6

First abu dhabi bank (fab)

Fraud Analyst

Jan 2022Oct 2022 · 9 mos · Bengaluru, Karnataka, India

Professional SkillsClient RelationsInterpersonal SkillsCommunicationInvestigationRisk Analysis+7

Bandhan bank

AML Compliance Officer

Mar 2019Nov 2021 · 2 yrs 8 mos · Kolkata

  • Transaction Monitoring, Analysis of Bank accounts based on inputs received from branches and legal authorities. Preparing STRs.
Professional SkillsClient RelationsInterpersonal SkillsRegulatory ReportingCommunicationInvestigation+8

Indusind bank

Service Delivery Manager

Feb 2013Mar 2019 · 6 yrs 1 mo

  • Joined as trainee. Gained experience in all areas of retail branch banking like cash, remittance as well as customer service. Also did a stint as Operations Manager in one of the major branches of Kolkata
Professional SkillsClient RelationsInterpersonal SkillsCommunicationProblem SolvingWritten Communication+2

Education

ICFAI Distance Education

Master of Business Administration - MBA — HR

Jan 2013Jan 2015

Asutosh College

B.A. Hons — English Language and Literature/Letters

Jan 2009Jan 2012

G.D.Birla Centre for Education

Jan 2007Jan 2009

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