kushagra tripathi

CEO

Lucknow, Uttar Pradesh, India9 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in supply engagement and retention.
  • Successfully launched Uber in multiple cities.
  • Expert in managing operations and training teams.
Stackforce AI infers this person is a skilled operations manager in the food delivery and transportation industries.

Contact

Skills

Core Skills

Operations ManagementProject ManagementSupply Management

Other Skills

TrainingProblem SolvingCustomer RetentionMicrosoft OfficeMicrosoft OutlookCross-functional Team LeadershipOperational PlanningData ManagementEvent ManagementData AnalysisOperational ExcellenceSingingEvent PlanningMicrosoft WordMicrosoft Excel

Experience

9 yrs 9 mos
Total Experience
2 yrs 5 mos
Average Tenure
5 yrs 2 mos
Current Experience

Zomato

2 roles

Cluster Head

Promoted

Jan 2022Present · 4 yrs 3 mos

TrainingProject ManagementOperations Management

Operations Associate

Jan 2021Dec 2021 · 11 mos

TrainingProject ManagementOperations Management

Swiggy

Manager-Supply Engagement

Jun 2019Jan 2021 · 1 yr 7 mos · Gujarat, India

  • Responsible for supply engagement across Gujarat.
  • Leading a 5-members engagement team.
  • Handling all engagement channels from in app promotions to
  • comms.
  • Launched & owned SMILES, an indirect monthly credit-based
  • incentive plan to increase the supply engagement on the
  • platform and reward DE upon completion of the applicable
  • TnCs.
  • Reduced attrition by 14% through RnRs and market linked
  • promotions like sports campaign, touch point based rewards
  • etc Working closely with the Central team to rollout new
  • offerings and initiatives to increase the engagement on the
  • platform.
  • Planned budget, track spend and impact of all engagement
  • activities for Gujarat.
  • Responsible for NPS across areas and identifying issues.
  • Responsible for Inventory management.
TrainingProject ManagementSupply Management

Uber

2 roles

City operations

Jul 2018Jun 2019 · 11 mos

  • Ancillary : Piloted the whole Ancillary Campaign with 600+ Vehicles in order to build better driver earnings and also market the product side-by-side
  • ● City Launch: Successfully launched Uber in Prayagraj, Varanasi, and Agra under given timelines with adequate supply and Demand thereafter and post that also hitting the designated Trip Target within First 10 days of launch.
  • ● Traditional marketing: Led efforts to generate supply and demand for Moto in Kanpur and Lucknow, through multiple ATL/BTL activations. Collaborated with the regional team to meet tight launch timelines
TrainingProject ManagementOperations Management

Operations Consultant

Oct 2016Jun 2018 · 1 yr 8 mos

  • Responsible for entire re-engagement product cycle.
  • Engaged drivers on platform via Driver Obsession campaigns.
  • Daily duties include increasing driver productivity on platform through re-engagement,one on one interactions & personalized training.
  • Managed the complete execution cycle of the community gathering, “ UBER SAMAAJ”, a forum for drivers to present their problems and pain points onboard. Through active follow ups ensured escalations and speedy resolution of the important issues.
  • Through continuous exercise and effective execution ensured increase in driver sentiment. As a result,UBER AHMEDABAD is leading the DO charts across cities pan India consistently.
  • Responsible for complete operational execution of major partnerships aimed at improving lives of driver community.
  • Trained driver partners on new products,engagement surveys and on service quality.
  • Co-designed the internal newsletter “UBER SAMACHAR” and evolved it as an effective medium to
  • connect with driver partners,which is replicated in cities across India.
TrainingProject ManagementOperations Management

Aegis

Telecommunications Specialist

Apr 2016Sep 2016 · 5 mos · Lucknow Area, India

  • Responsible for onboarding users & increasing their performance on platform.
  • Day to day work involved solving complex customer problems & help them with instant fixes.
  • The overall retention rate more than doubled,which directly translated into increase in sales.

Education

Dr. Ram Manohar Lohia Awadh University, Faizabad

Bachelor's degree — Physics

Jan 2013Jan 2016

Dr.Ashok kumar Inter collage

12 — Physical Sciences

Jan 2011Jan 2013

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