May 2023 – Apr 2025 · 1 yr 11 mos · India · On-site

• Built and scaled Global TA Operations function supporting a 250K+ workforce, defining service scope,
• operating model, and governance structure across markets.
• Owned ₹10 Cr TA budget and redesigned vendor strategy, delivering 30% cost optimization while improving
• delivery performance and transparency.
• Led enterprise rollout of Avature ATS modules, embedding automation, workflow governance, and analytics
• driven hiring visibility.
• Designed scalable operations framework that doubled case volumes without headcount growth, while
• reducing resolution time by 20%.
• Established Global TA analytics and reporting capability, enabling leadership with real-time insights on hiring
• performance, pipeline health, and workforce trends.
• Set up a centralized Global TA Helpdesk in Bangalore, managing 150K+ queries annually, significantly
• improving candidate and stakeholder experience while reducing operational friction.

Dec 2021 – May 2023 · 1 yr 5 mos · Bengaluru · On-site

• Directed TA and L&D service delivery transformation, aligning India HR operations with global governance standards and workforce strategy.
• Led HR technology enablement initiatives including Workday deployment, improving workflow control, data
• accuracy, and global process alignment.
• Drove automation and process redesign initiatives reducing hiring cycle time by 30% and improving service
• scalability.
• Established compliance assurance mechanisms across onboarding, offer governance, and labor law adherence.
• Partnered with leadership to strengthen service delivery maturity through process standardization, reporting
• frameworks, and risk controls.

Feb 2021 – Dec 2021 · 10 mos · Hyderabad · Hybrid

• Led global transition of Offer & Onboarding Operations across APAC, EMEA, and Americas, ensuring zero
• disruption during migration.
• Designed Global service delivery model and governance mechanisms for Hyderabad Service Delivery Center.
• Partnered with COEs and project teams to deliver 70% operational cost efficiency through location strategy
• and process redesign.
• Established enterprise KPI, SLA, and compliance reporting frameworks improving risk governance and
• leadership visibility.
• Mentored HR analytics and reporting teams to build a culture of data-driven HR decision making

Jun 2013 – Jun 2016 · 3 yrs · Bangalore

• Managed the performance cycle for Accenture India employees, ensuring timely closure of bell curve and ratings communication.
• Coordinated with leads and HR partners to facilitate smooth closure of Moderations and upload processes.
• Provided base data to the Comp team for compensation computation, resulting in efficient processing and employee satisfaction.

Mar 2010 – Aug 2020 · 10 yrs 5 mos · Bangalore

• Strategized long-term business directions for growth and improvement, aligning with organizational objectives
• Utilized cutting-edge business intelligence tools for data analytics, ensuring smooth business operations
• Developed and implemented sales and operations strategies to drive expected results and promote innovative ways of working

Mar 2010 – May 2013 · 3 yrs 2 mos · Bangalore

• Led the Talent Management team to ensure adherence to quality parameters for 15 processes
• Managed internal stakeholders and process requirements effectively
• Designed self-audit mechanisms for quality outcomes and handled customer escalations

May 2007 – Feb 2010 · 2 yrs 9 mos · Bangalore

•  Accountable for handling ISO/CAS/IRDA audits for the entire process and ensuring process compliance
•  Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning
•  Successful handling complete process administration and operations for Complaint Management and Redressal Team by providing support based on process and product expertise.
•  Reviewing Sat and D-Sat scores of agent and working upon improvement on the same.
•  Analyzing quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes..
•  Preparing Job Description, based on the business requirement and Mid-Term-Planning intimate HR on the requirement
•  Ensuring adherence to quality specifications and successfully handling the related formalities & documentation

Aug 2004 – May 2007 · 2 yrs 9 mos · Bangalore & Patna

•  Coordinator for sales , product and IRDA training for new recruits at branch level
•  Accountable for conducting walk-in interviews for sales manager and advisors.
•  Coordinating with various empaneled consultants for recruitment of Agency managers and support staff.
•  Accountable for complete backend Branch operations and single point of contact between sales team and head office
•  Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning to improve upon sales performance.
•  Monitoring the performance of the sales team in terms of efficiency in achievement of monthly sales targets

Aug 2003 – Aug 2004 · 1 yr