Ankit kumar Verma — Customer Success Manager
I am a customer-centric professional with experience in managing teams and processes to deliver outstanding customer experiences. In my most recent role as an Assistant Manager of Customer Experience at Bounce Infinity, I successfully handled daily volumes of 800+ calls, reduced complaints by ~20%, and increased product knowledge from 87% to 96% across departments. I also led the team in handling 250+ social media interactions daily, and achieved growth and hit sales targets by managing the sales team. Prior to this, I worked as a Team Leader and Catalogue Lead at BounceShare and Amazon India, respectively. I am skilled in process design, service recovery, and team management, and have a proven track record of exceeding targets and improving customer satisfaction.
Stackforce AI infers this person is a Customer Experience Manager with expertise in B2C service operations.
Location: Bengaluru, Karnataka, India
Experience: 11 yrs 4 mos
Skills
- Customer Service Management
- Business Process Improvement
- Process Excellence
- Problem Solving
Career Highlights
- Reduced customer complaints by 20%
- Increased product knowledge across departments to 96%
- Managed over 800 daily customer interactions
Work Experience
Namma Yatri
Customer Experience Manager (2 yrs 10 mos)
Bounce Infinity
Assistant Manager (4 mos)
Bounce
Senior Team Lead (11 mos)
Team Lead (2 yrs)
Amazon
catalogue lead (3 yrs 5 mos)
Seller Support Associate (3 yrs 5 mos)
Flipkart
SERVICE OPERATION (1 yr 10 mos)
Education
Bachelor's degree at S J B Institute of Technology, BANGALORE
