Oct 2023 – Present · 2 yrs 7 mos

• Lead a global team of Sr and Principal technical product managers.
• Developed end-to-end solutions to enhance content quality and improve customer experience on the PV platform.
• Built and scaled Machine Learning, Computer Vision and LLM based solutions to detect poor CX, automate content moderation workflows, and improve supply chain throughput by 100X.
• Achieved significant improvements in content quality and CX, leading to increased user satisfaction, decreased escalations by 3X and improves product engagement.

Oct 2021 – Oct 2023 · 2 yrs

• Launched the flagship Title Quality Program for Prime Video to reduce defect rates.
• Launched the flagship Customer Feedback Program capable of automatically aggregating structured and unstructured customer feedback, reactions, engagement patterns to help identify top pain points.
• Scaled programs by launching bespoke enterprise tools and technologies, optimizing human effort required in content management workflows.
• Created workflows to send Quality performance back to Digital Partners and Content providers to help them improve post production processes at their end.
• Achieved significant improvements in technical catalog limitations, contributing to the success of Prime Video

Oct 2018 – Oct 2021 · 3 yrs

• Head the core operations for digital supply chain operations of Amazon Prime Video (worldwide)

Jun 2017 – Sep 2018 · 1 yr 3 mos

• working with the content operations team at Amazon prime videos

Dec 2016 – Jun 2017 · 6 mos

• Part of the Corporate Strategy team:
• 1/3 team members responsible for complete organization wide strategy planning and operations planning and tracking exercise.
• 1/3 team members responsible for oversight and governance of company's entrepreneurship initiative- complete life cycle management of intra-preneurship ideas from seed funding, incubation, program management to roll back as a full functional practice.
• 1/2 members to work on developing Wipro's PoV on emerging technology and emerging industry trends including market study, business case, GTM strategy and program management of shortlisted PoVs

Jul 2015 – Dec 2016 · 1 yr 5 mos

• Went through a rotational leadership training program within various functions, geographies and business units of Wipro. Explored business domains like Sales, Pre-Sales, Delivery, Consulting, Strategy, HR, Finance and Legal-
• Client Sales manager (Telecom client, Denver, USA):solely responsible for creating 2 new opportunities for sales in infrastructure up gradation and IP based cyber security through account mining. Created new customer connects in security team. Worked on fulfillment activity for the client
• Consultant with Corporate strategy team: Created PoV (Market Analysis, GTM, program management road-map) studies on emerging technologies UAVs and advanced robotics and created complete Ops plan for strategic execution.
• Domain consultant (Telecom domain): Created complete analytic plan for wireless broadband deployment for a government client in USA. completed a bottom up analysis of cost, BoM and technology options with focus on client budget.
• Pre-Sales consultant (NEP domain): Involved in bidding activity on 2 big deals and creation of collateral on cutting edge emerging technology on SDN & NFV based services.
• Finance and HR stint: conducted a complete employee survey, FGD and Organization health management analysis for 2 accounts to understand operational issues and related employee satisfaction and suggested a framework for curative actions and measures.

Apr 2015 – Jun 2015 · 2 mos · Greater Allahabad Area

• Creation of a solution toolkit to consult companies in various industries on how to implement HR best practices. This toolkit is a complementary document which augments the capability gaps recognized by the Icube solution toolkit.

Apr 2014 – May 2014 · 1 mo · Greater Delhi Area

• Consulted a Tier 1 Indian IT company on their competitive landscape in the Media and telecom sector to find future strategy for growth.
• Identified and helped execute proactive pursuit of ~$10M services deal for the client

Aug 2011 – Jun 2013 · 1 yr 10 mos · Greater Bengaluru Area

• Worked with timing Backend team involved in development of Tegra mobile processors and GPU at Nvidia. Created netlist design checks for timing, reset and CDC

May 2010 – Jul 2010 · 2 mos · Bengaluru, Karnataka, India

• Worked with the timing Backend team.