Sep 2022 – Mar 2024 · 1 yr 6 mos · Noida, Uttar Pradesh, India

Sep 2021 – May 2022 · 8 mos · Noida, Uttar Pradesh, India

May 2022 – Aug 2022 · 3 mos · Noida, Uttar Pradesh, India

Jan 2021 – Sep 2021 · 8 mos · Bengaluru, Karnataka, India

Mar 2019 – Jan 2021 · 1 yr 10 mos · Noida, Uttar Pradesh, India

Jul 2018 – Feb 2019 · 7 mos · Bengaluru, Karnataka, India

Aug 2016 – Jun 2018 · 1 yr 10 mos · Noida Area, India

• Account Management - Managing relationships with 13 Card Issuing banks, with a strong focus on Credit Card EMI as a product and also launching new products to increase and open new avenues of Card EMI at Point Of Sale.
• Product Management (EMI ON POS) - Identifying new opportunities for Partnerships with Payment Gateways, Credit Bureau & Decisioning Systems to launch customer focused products, which would increase loan disbursement, EMI offering thru POS. This involves End-to-End product Ownership.
• Successfully devised and implemented 100+ Tactical Campaigns for multiple issuers Since Aug’16.
• Maintained card EMI volume at par over the previous year and increased competition from NBFC’s.
• Implementing Debit Card based Brand EMI product for HDFC Bank.
• Created and executed a first of a kind Merchant Incentive Program at specific Merchants, thereby rewarding the Merchants for helping drive in Card EMI.

Dec 2014 – Aug 2016 · 1 yr 8 mos · Gurgaon, Haryana, India

• Builds, maintains and takes ownership of a professional working relationship with the client.
• Work with global clients and Amex Global team to strengthen the relationship, create value through consultative selling.
• Develop profitable and new business by analyzing account potential, initiating, developing and recommending new applications and sales strategies to capture incremental growth within assigned corporate client portfolio.
• Visiting client office in India on Sales calls and interacting with C – Level executives.
• Grown the portfolio size by 10% in 2015.
• Declared the incremental business volume of INR 70 lacs YTD’2016 for India
• Lead day-to-day client relationship across a wide platform of stakeholders.
• Provide pro-active support to the project team and responsible for all client communications and development projects.
• Create partnership plans, outline process improvement, identify saving opportunity with air and hotel bench marking and share industry best practices.
• Proactively review, recommend and implement changes to processes on the account to bring about continuous improvement.
• Identify growth and expansion opportunities for broad range of products and services.
• Collaborates with Account Managers and Product Specialists to support overall sales strategy account support.
• Administering and acting as a single point of contact for all Commercial Card related updates/issues/escalations/incremental volume of business for the global customer.
• Delinquency management, dunning support for select markets.
• Supporting client with analysis on various financial reports.
• Identifying and reporting any high risk spend etc.
• Engage in the ongoing review of policies and procedures impacting card members, providing feedback and recommendations for change and risk mitigation.
• Address escalated Issues.
• Support new market implementations

Feb 2012 – Nov 2014 · 2 yrs 9 mos · Gurgaon, Haryana, India

May 2008 – Jan 2012 · 3 yrs 8 mos · Gurgaon, Haryana, India

Sep 2006 – Apr 2008 · 1 yr 7 mos · Gurgaon, Haryana, India

Nov 2005 – Aug 2006 · 9 mos · Gurgaon, Haryana, India

Jul 2004 – Sep 2005 · 1 yr 2 mos · Jaipur, Rajasthan, India