Bernard Whyte

CEO

North York, Ontario, Canada1 yr 8 mos experience

Key Highlights

Proven ability to exceed performance targets consistently.
Expert in building and maintaining client relationships.
Skilled in consultative selling and negotiation.

Stackforce AI infers this person is a Business Development and Customer Service expert in the SaaS industry.

Contact

Skills

Core Skills

Customer Service ManagementCustomer RelationsBusiness DevelopmentSalesClient RelationsAccount Management

Other Skills

Customer LoyaltyCommunicationOral CommunicationPersuasionPerformance MotivationMultitaskingOrganization SkillsAnalytical SkillsCustomer RetentionCold CallingEnterprise SoftwarePhone EtiquetteDirect SalesSalesforce.comLead Generation

About

Results-driven customer service and business development professional with experience in B2B and B2C environments. Skilled in negotiation, consultative selling, CRM management, and delivering exceptional customer experiences. Proven ability to build and maintain client relationships, resolve issues, and exceed performance targets in fast-paced, competitive markets. Proficient in Salesforce, Microsoft Dynamics, and HubSpot, with a passion for mentoring and continuous improvement.

Experience

1 yr 8 mos

Total Experience

9 mos

Average Tenure

Current Experience

Cloudflare

Business Development Representative

Feb 2022 – Apr 2023 · 1 yr 2 mos · San Francisco, California, United States · Remote

Drove business growth and expanded customer base through proactive outreach and lead qualification, consistently meeting or exceeding KPIs and sales targets.
Conducted 50+ outbound calls and 30 targeted emails daily, building strong relationships and generating high-quality opportunities.
Managed CRM data with 100% accuracy, ensuring timely follow-up and tracking of leads and accounts.
Delivered consultative presentations, mentored junior representatives, and collaborated cross-functionally with Account Managers to ensure seamless handoffs of qualified opportunities, improving conversion rates by 15%.
Monitored market and industry trends to improve customer engagement strategies and overall customer experience.

Customer LoyaltyCold CallingCommunicationOral CommunicationPersuasionPerformance Motivation+12

Active business services (abs)

Energy Consultant

Sep 2019 – Aug 2020 · 11 mos · Toronto, Ontario, Canada · On-site

Generated new business and managed client accounts across multiple verticals, achieving 90% of assigned sales quota.
Conducted annual business reviews and created strategic development plans to improve customer efficiency and satisfaction.
Served as first escalation point for post-sales issues, implementing process improvements that reduced resolution times by 20% and maintained a 95% SLA compliance rate.
Maintained CRM data for accurate tracking, forecasting, and account administration.
Negotiated contracts and collaborated with cross-functional teams to identify growth opportunities and improve operational processes.

Customer LoyaltyCommunicationOral CommunicationPersuasionPerformance MotivationCustomer Service Management+6

Active energy

Energy Consultant

Sep 2019 – Aug 2020 · 11 mos

Generated new business and managed client accounts across multiple verticals, achieving 90% of assigned sales quota. Conducted annual business reviews and created strategic development plans to improve customer efficiency and satisfaction. Served as first escalation point for post-sales issues, implementing process improvements that reduced resolution times by 20% and maintained a 95% SLA compliance rate. Maintained CRM data for accurate tracking, forecasting, and account administration. Negotiated contracts and collaborated with cross-functional teams to identify growth opportunities and improve operational processes.

Avantune

2 roles

Account Executive

Jun 2018 – Mar 2019 · 9 mos

Trusted Cloud Technology Resource helping businesses maintain effective security and achieve compliance.

Customer LoyaltyCommunicationOral CommunicationPersuasionPerformance MotivationCustomer Service Management+6

Account Manager

Jun 2018 – Mar 2019 · 9 mos

Managed and grew client accounts, consistently achieving 85%–120% of pipeline goals through strategic prospecting, relationship building, and upselling. Conducted account planning, developed growth strategies, and delivered actionable insights to clients. Collaborated with cross-functional teams to support client needs, improve service delivery, and resolve escalated issues.

Accelerated connect, inc. (aci)

Account Manager

Oct 2017 – May 2018 · 7 mos · Toronto, Ontario, Canada · On-site

Provided account management and sales support to medium-sized enterprise clients, resellers, and service providers.
Managed client onboarding, service activation, and ongoing support, ensuring compliance with contracts and SLA requirements.
Identified opportunities for additional revenue through upselling, proposals, and promotions.
Monitored client accounts, followed up on alerts, trouble tickets, and billing adjustments, ensuring high levels of customer satisfaction.

Digital StrategyCustomer Service RepresentativesSalesAdministrationProfessional ServicesAccount Management