Jan 2026 – Present · 3 mos

• Valere Evolve is an AI maturity platform that audits your unique workflows and unifies workforce education, custom development, knowledge capture, and autonomous execution into one connected system. Built for organizations and professionals ready to make AI a genuine competitive advantage.
• As Product Owner, I built this from 0 to 1, shaping the vision, strategy, and roadmap from the ground up. I own short- and long-term product strategy, go-to-market execution, and content strategy, translating complex AI concepts into a platform that actually moves the needle for the teams using it.

Aug 2025 – Apr 2026 · 8 mos

• AI & Digital Transformation Leadership, Strategy, and Consulting
• Project & Product Management
• Technology Consulting & Management
• Product & Business Discovery
• Customer Experience Strategy
• Product Design
• User Experience (UX) Research
• Sales, Marketing, and Business Development
• Client Relationship Management
• Launched AI-powered consumer products from concept to scale, defining KPIs, conducting competitive benchmarking, defining user personas, prioritizing product roadmaps, and executing GTM strategies to accelerate adoption and improve retention.
• Owned full-funnel retention strategy for AI-driven consumer products, leveraging cohort analysis, behavioral segmentation, and experimentation to increase customer LTV and reduce churn.
• Products include: AI lacrosse app, AI ticket reselling data dashboard, AI travel app, AI fintech app, AI social network and leadership app, Custom Enterprise iPaaS, and AI creative presentation tool.

Oct 2023 – Aug 2025 · 1 yr 10 mos

Aug 2024 – Aug 2025 · 1 yr

• Lead Product Manager & CX Strategist at the US Trademark Office
• Led and analyzed user research, ideation workshops, and feedback systems to address key pain points. Streamlined a 3-year roadmap and built 0 to 1 product development processes to drive modernization and boost team efficiency.
• Spearheaded 60+ complex user research projects for the US Trademark Office, synthesizing data to generate transformative recommendations that increased user satisfaction and decreased error rates, demonstrating a data-driven approach to product improvement applicable to any digital platform.
• Conducted ideation workshops, grooming sessions, and story mapping activities to deconstruct priorities into actionable user stories and technical requirements, significantly boosting the team’s productivity.
• Designed and implemented user feedback systems (Qualtrics surveys, Google Dashboards), leading to a 10% reduction in call center traffic by addressing user pain points.
• Led prioritization sessions to align 5 work-streams across the product team, optimizing the roadmap and mitigating risks to the legacy system retirement, showcasing strong leadership, strategic planning, and cross-functional collaboration essential in agile tech environments.
• Designed foundational processes for 0-1 initiatives, collaborating with cross-functional teams to establish key OKRs that guided the piloting of new product features.
• Developed user personas, user journey maps, and wireframes, by conducting and analyzing ethnographic research, to guide the design process and ensure a user-centric approach.
• Supported the authentication strategy for the Trademark Center, shaping backend verification checkpoints to determine user access to trademark records, reducing unauthorized access and fraud.
• Championed the design enhancements and adaptation of the Sponsorship Tool, guiding users toward secure access pathways and enhancing overall platform integrity.

Dec 2021 – Jul 2024 · 2 yrs 7 mos

• Led Product Manager and CX Strategist, US Trademark Office.
• Lead product requirement gathering, ideation sessions, and research efforts to rapidly prototype exceptional user experiences for the new Trademark Center system.
• Product Manager, IRS OLS program
• Enhanced the functionality of the Account Balance Tab, translated taxpayer needs into goals and requirements, fostering alignment and driving unified product vision, leading to a 10% reduction in product development time.
• Conducted ideation workshops, grooming sessions, and story mapping activities to deconstruct priorities into actionable user stories and technical requirements.
• Prepared "Must or Should/ Could or Won't" (MoSCoW) and Business Context decks for PI Planning week.
• UX Business Analyst, USPS.com Digital Ecosystem
• Conducted in-depth user interviews and comprehensive competitive analysis to uncover user needs, market trends, and inform product strategy, contributing to 17% uplift in click-through rates.
• Developed and maintained the User Research Competitive Analysis approach to identify, survey, and benchmark over 125 distinct types of content, services, and digital features across foreign counterparts and direct competitors.
• Designed and executed remote Usability Testing study, A/B testing of prototypes; tested, and implemented in a 2-week timeline.
• Guided USPS.com toward an evidence-based UX and design practice focused on the adoption of a continuous improvement approach.
• Identified and implemented organizational and process-driven UX Design improvements that increased client team tracking, design system efficiency, and day-to-day management of operations.

Aug 2020 – Nov 2021 · 1 yr 3 mos

• Omni channel business strategist, IRS Identity Assurance program.
• Built the business strategy for IRS Omni Channel authentication and authorization capabilities, driving improved security, streamlined processes, and a more cohesive user experience across customer interaction channels.
• Facilitated ideation sessions with subject matter experts, developers, and product owners, to translate user and business needs into technical requirements.
• Business Analyst, IRS Web Applications program.
• Developed and maintained delivery roadmaps for IRS Web Application program to meet Modernization mandates.

Jun 2019 – Aug 2019 · 2 mos · Greater New York City Area

Jun 2018 – Jun 2019 · 1 yr · Greater New York City Area

Jun 2018 – Aug 2018 · 2 mos · East Rutherford, New Jersey