Aug 2022 – Dec 2025 · 3 yrs 4 mos · Chennai, Tamil Nadu, India · Remote

• I am an experienced Senior Catalog Associate specializing in Amazon catalog operations, product data accuracy, and high-quality content creation for large e-commerce portfolios. I manage end-to-end product listings—from onboarding and attribute enrichment to resolving catalog defects and optimizing PDPs for better visibility, conversion, and customer experience.
• I work extensively with Amazon tools including Vendor Central, Seller Central, Flat Files, and Browse Tree Guides, ensuring every product meets Amazon’s standards for accuracy, completeness, and compliance. My expertise includes auditing detail pages, fixing title and image errors, improving taxonomy, building variations, and handling bulk uploads with high precision.
• I bring strong analytical skills with deep proficiency in Excel (Pivot Tables, VLOOKUP, data cleaning), which helps me identify data gaps, analyse catalog health, and implement improvements that drive operational excellence. I actively collaborate with Category Managers, Vendor Managers, Brands, Sellers, and Quality teams to resolve issues and maintain a clean, customer-friendly catalog.
• I also support process improvement by refining SOPs, identifying defect trends, and helping teams adopt smarter, more efficient workflows. My approach is detail-oriented, structured, and aligned with Amazon’s leadership principles—especially ownership, customer obsession, and delivering results.
• With experience across multiple categories and high-volume environments, I focus on building accurate, optimized, and scalable catalogs that enhance discoverability and support business growth. I’m committed to delivering high accuracy, strong productivity, and continuous improvement in every catalog I manage.
• Skills: Amazon Catalog Management | Product Listings | PDP Optimization | Vendor Central | Seller Central | Flat Files | SEO for E-commerce | Taxonomy | Data Accuracy | Catalog Audits | Excel | Process Improvement | Stakeholder Management

May 2021 – Aug 2022 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

• I have hands-on experience working as part of the Customer Delight team at Blinkit, where I focused on resolving customer issues with speed, accuracy, and empathy. My role involved managing real-time queries, handling escalations, and ensuring a smooth end-to-end experience for customers during high-volume operations. I consistently delivered quick resolutions while maintaining service quality and adhering to Blinkit’s standards of customer obsession.
• During my time at Blinkit, I worked closely with Store Operations, Delivery Partners, and Support Teams to troubleshoot order delays, replacements, refunds, payment concerns, and product quality issues. I ensured clear communication, timely follow-ups, and root-cause analysis to prevent repeated problems. My approach combined strong problem-solving skills with an understanding of customer expectations, helping improve operational flow and satisfaction scores.
• I also monitored customer feedback, flagged recurring issues, and shared insights with internal teams to enhance processes. Working in a fast-paced environment helped me develop strong multitasking abilities, attention to detail, and the ability to stay calm and solution-driven under pressure.
• With a mindset aligned to Blinkit’s values—speed, reliability, and customer happiness—I consistently aimed to deliver delightful experiences across every interaction. My experience has strengthened my skills in communication, ticket management, collaboration, and maintaining service excellence.
• Skills: Customer Support | Customer Delight | Escalation Handling | Ticket Management | Order Issue Resolution | Communication | Problem Solving | Cross-Functional Coordination | Service Quality | Customer Obsession | Process Improvement

Aug 2019 – May 2021 · 1 yr 9 mos · Remote

• I worked as a freelance E-Commerce Account Manager, managing Amazon seller accounts to boost sales, optimize performance, and ensure seamless operations. My responsibilities included handling end-to-end FBA processes, monitoring inventory, managing product listings, and optimizing product detail pages for better visibility and conversion. I ensured compliance with Amazon policies, performed regular audits, and implemented strategies to enhance account health and seller metrics.
• I also managed Amazon Seller Support interactions, resolving operational queries and handling escalations to maintain account performance. By tracking key metrics such as Order Defect Rate, Late Shipment Rate, and Customer Feedback, I proactively identified areas for improvement and implemented corrective measures to prevent potential account suspensions or penalties.
• My role involved data-driven decision-making, leveraging performance dashboards and reporting tools to identify trends, optimize listings, and implement promotional strategies that increased sales and visibility. I coordinated with suppliers, fulfillment partners, and customer support teams to streamline operations and resolve complex issues quickly.
• With strong attention to detail, analytical skills, and a customer-first approach, I successfully maintained high account standards, reduced errors, and enhanced overall seller performance. I also guided new sellers on best practices, listing optimization, and account compliance, helping them grow their business on Amazon efficiently.
• Skills: Amazon Seller Support | FBA Management | Account Performance Optimization | Listing Optimization | Product Visibility | Sales Boost | Escalation Handling | Inventory Management | Data Analysis | Customer Experience | Policy Compliance | Seller Education

Feb 2018 – Aug 2019 · 1 yr 6 mos · Jaipur, Rajasthan, India

• I am an experienced Amazon Seller Support professional (Teleperformance) with strong expertise in resolving complex seller issues, managing FBA-related operations, and delivering high-quality support across global marketplaces. I specialize in troubleshooting catalog, shipment, inventory, account health, and fulfillment problems while ensuring sellers receive fast, accurate, and actionable solutions.
• My role involved handling high-volume cases, managing escalations, and owning end-to-end resolution for critical issues affecting sales, visibility, and account performance. I worked extensively with Seller Central tools, FBA workflows, policy guidelines, performance notifications, and operational dashboards to diagnose root causes and guide sellers with clear, structured resolutions.
• I am skilled in addressing FBA shipment discrepancies, stranded inventory, removal orders, lost/damaged units, reimbursement claims, and ASIN-related defects. I consistently delivered high CSAT, adhered to strict SLAs, and maintained Amazon’s customer-obsession and quality standards.
• Escalation management was a key part of my work—coordinating with internal teams, providing case summaries, highlighting impact, and ensuring timely closure of priority tickets. My communication style is calm, clear, and solution-focused, helping sellers navigate policy concerns, account deactivations, and listing suppressions with confidence.
• I bring strong analytical ability, attention to detail, and a problem-solving mindset that supports both operational accuracy and seller satisfaction. I aim to create seamless, trust-driven support experiences that help sellers grow and maintain healthy operations on Amazon.
• Skills: Amazon Seller Support | Teleperformance | FBA Operations | Escalation Handling | Account Health | Shipment Issues | Inventory Troubleshooting | Policy Guidance | Seller Central | Case Management | Problem Solving | Communication | SLA & Quality Management