Sep 2024 – Present · 1 yr 8 mos

• https://topmate.io/noor_jk/
• Book my service for any career/BGV/Interview related queries

Feb 2023 – Nov 2025 · 2 yrs 9 mos · Bengaluru, Karnataka, India · Remote

• Lead large-scale program implementation and end-to-end delivery using PMP tools (JIRA, Trello, Confluence) for a global e-commerce client across EU regions.
• Manage end-to-end technical program delivery, including requirements gathering, sprint planning, system design, implementation, and post-deployment optimization — driving automation and process standardization.
• Oversee agile delivery governance (Scrum/Kanban), sprint execution, SLA adherence, and capacity planning to ensure on-time delivery and improve operational efficiency.
• Partner with Engineering, Product, Legal, and Compliance teams to define technical requirements, lead workflow automation, and deliver SQL-based dashboards and reporting frameworks for real-time visibility.
• Drive implementation roadmaps, monitor milestones, manage risks and dependencies, and ensure timely release of system and process enhancements across multiple business functions.
• Lead and mentor a cross-functional team of analysts and specialists, establishing workflows for compliance reviews, escalation handling, and documentation to ensure delivery quality and scalability.
• Deliver executive-level reporting, KPI dashboards, and risk assessments, providing strategic insights that influence operational planning, compliance policies, and marketplace expansion strategies.

Sep 2022 – Present · 3 yrs 8 mos · Remote

• I share insights from my corporate journey and break down everything you need to know to grow in your career. From real workplace experiences to the latest job market and background verification (BGV) updates, my goal is to give you practical advice you can actually use.
• Here, you’ll find:
• ✅ Honest takes on corporate life and lessons I’ve learned along the way
• ✅ Updates on hiring trends, job market shifts, and BGV processes
• ✅ Actionable interview tips to help you prepare, perform, and land the role you want
• Do check out my channel for more. https://www.youtube.com/@lightlynoor

Dec 2020 – Jan 2023 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• At Amazon, I was a part of ABP (Automated Brand Protection) team which protected the thought-leader brands (LV, Gucci, Nike, Adidas, etc) from bad actors listing counterfeit products in the worldwide marketplace.
• We used ML to train the system to differentiate between the original and counterfeit products thereby protecting the interest of the thought-leader brands and preventing revenue leakage to the bad actors.
• My responsibility included
• 1. Led the Sentinel Program within the Automated Brand Protection organization, delivering immediate and scalable protection for premium and high-risk global brands through robust program governance and automation-driven process improvements.
• 2. Owned end-to-end program delivery using Agile governance, managing quarterly and annual goals across Sentinel sub-programs (Text, Logo, Copyright Protection) and ensuring SLA and turnaround time (TAT) compliance through agile (scrum/kanban) sprint execution.
• 3. Designed and implemented rule-based automation experiments that reduced infringement risks and improved detection accuracy for high-visibility brands such as Apple, Microsoft, and Nike.
• 4. Partnered with global cross-functional teams (PBR, GBR, SPS, Seller Appeals, Tech, Data Analytics) to launch brand protection frameworks, refine automation rules, and enhance operational tools (Mystiq, Brand Profile, SIM dashboard).
• 5. Directed program implementation and capacity planning, aligning delivery milestones with business and compliance objectives across global marketplaces.
• 6. Managed and mentored a 25+ member global team (Rule Writers, QA, SMEs, and Leads), achieving >95% KRA success while driving skill development, ownership, and performance accountability.
• 7. Delivered executive-level communications, including leadership dashboards, flash reports, and monthly newsletters, ensuring transparency on KPIs, risks, and program milestones.

Dec 2019 – Nov 2020 · 11 mos · Bengaluru, Karnataka, India · On-site

• Led the implementation and delivery of offline lending programs across Electronics and Electric Vehicle finance categories, enabling merchants and customers to access instant credit through integrated fintech solutions.
• Designed the lending framework and partnership operating model, defining system architecture, credit flow, and control checkpoints to support scalability, compliance, and automation.
• Collaborated with Product, Engineering, and Risk teams to build and optimize loan origination, KYC, and disbursement workflows, ensuring seamless integration between merchant platforms, credit engines, and NBFC partners.
• Owned API integration and process automation initiatives, coordinating with tech teams to develop data pipelines, error-handling mechanisms, and reporting dashboards that improved turnaround time and reduced manual intervention.
• Created SOPs and system-driven capacity models across key lending units, aligning operational throughput with business growth forecasts and maintaining SLA compliance across high-volume transaction flows.
• Partnered with external lending partners, tech vendors, and staffing agencies to manage delivery performance, implement process automation, and optimize partnership costs through data-backed planning.
• Led financial planning and revenue tracking, monitoring GMV, loan disbursals, and finance penetration metrics; provided insights for budget allocation and profitability optimization across lending channels.
• Delivered real-time MIS dashboards and performance analytics to stakeholders, offering visibility into loan lifecycle metrics, credit utilization, partner performance, and customer conversion trends.
• Championed a data-first approach to lending operations, implementing feedback loops and RCA mechanisms with tech and product teams to enhance platform reliability and user experience continuously.

Jul 2019 – Dec 2019 · 5 mos

• Led end-to-end implementation of city launch programs, designing scalable frameworks and tech-enabled operations from the ground up. Partnered with Tech, Product, and Analytics teams to automate workflows for fleet management, manpower scheduling, and revenue tracking, improving operational efficiency and visibility.
• Managed a cross-functional team of 8 executives, optimizing workforce allocation and delivery processes through data-driven planning and process automation.
• Designed and standardized SOPs, payout systems, and reconciliation processes, collaborating with Finance and Engineering to streamline settlements and reduce manual errors.
• Drove city-level performance and revenue growth, aligning program execution with business goals, stakeholder expectations, and technology adoption initiatives.

Oct 2017 – Jul 2019 · 1 yr 9 mos

Apr 2017 – Oct 2017 · 6 mos

Oct 2016 – Mar 2017 · 5 mos