Jan 2026 – Present · 3 mos · India · Hybrid

May 2020 – Dec 2021 · 1 yr 7 mos

• Managed a team of 20 people with 4 managers and 16 executives for delivering IELTS and other Cambridge English Assessment exams with excellence for PAN India
• Managed the provisional entries of the IELTS Question paper on the BI tool for recording the status of candidate communication and to analyse the reason behind any kind of delay due to operational challenge
• Trained to work on companywide operation tools like ORS2.0, UKVI2.0, Plan Exams, IWAS, EMM and Centrenet
• Monitored budget and was responsible for closing open Audit action points in EQCS, QCA and Protecht

Jan 2019 – May 2020 · 1 yr 4 mos

• Led a team of 2 managers and 6 executives
• Responsible for managing the training, standardization, and documentation of 310 Cambridge English Assessment Qualified Examiners across India
• Prepared budget reports forecasting the expense involved in training and standardization of Examiners in consideration of company-wide recruitment and budgeting policies

Apr 2016 – Dec 2018 · 2 yrs 8 mos

• Managed a team of 3 executives for delivering IELTS and other Cambridge English Assessment exams in South & East India along with Nepal
• Coordinated with the Business Development team to closely monitor and manage the flow of candidates on ORS2.0, UKVI2.0, Plan Exams, IWAS, EMM and Centrenet
• Updated the Customer Support team regarding the status of candidate communication
• Responsible for maintaining compliance, risk, and security for all IELTS exams

Sep 2013 – Mar 2016 · 2 yrs 6 mos

• Created PO to process and generate invoices for vendors and staff
• Prepared accruals and deferrals for all India operations and Nepal adhering to company policies
• Monitored the WBS tool to ensure invoices are being posted correctly under the appropriate sections
• Made FI journals to ensure incorrect invoices are analysed and reported real-time