Apr 2022 – Jul 2024 · 2 yrs 3 mos · Markham, Ontario, Canada · Hybrid

• Provided insurance solutions to 300+ customers, gaining hands-on experience in managing home and auto insurance.
• Utilized bank-specific software and Microsoft Office Suite for daily tasks, with advanced proficiency in Excel for financial analysis.
• Conducted comprehensive reviews of customers' financial profiles, maintaining a 99% accuracy rate in insurance policy issuance.
• Consistently adhered to banking and financial regulations, completing quarterly internal training and audits with a 100% compliance score.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Collaborated with underwriters to customize insurance policies for unique client needs, achieving higher sales numbers.
• Maintained a high level of industry certifications and licenses, ensuring credibility and expertise when advising clients on insurance matters.
• Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
• Conducted in-depth analyses of clients' financial situations, identifying gaps in coverage and recommending appropriate policy adjustments.
• Provided quotes and promoted products for home and vehicle insurance.
• Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
• Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Calculated premiums and established payment methods for sales.
• Educated clients on insurance policies and procedures.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.

Jun 2021 – Aug 2022 · 1 yr 2 mos · London, Ontario, Canada · Remote

• Managed 30+ customer calls per shift, addressing inquiries and concerns related to Apple products with a 98% customer satisfaction rating.
• Took the initiative to update the Standard Operating Procedures, leading to a 20% reduction in common customer query escalation.
• Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
• Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
• Served as primary point of contact for triaging technical issues.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Apr 2020 – Oct 2021 · 1 yr 6 mos · Stratford, Ontario, Canada

• Skilled in using Warehouse Management Systems to track inventory, shipments, and order processing, leading to a 40% improvement in workflow efficiency.
• Managed inventory storage in clean and organized fashion.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Picked and packed order items.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
• Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
• Worked with customers to pack items according to specific desires and requirements.
• Assisted customers with transporting large merchandise to waiting vehicles.
• Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
• Reduced product loss by identifying damaged goods, reporting issues, and following proper disposal procedures.
• Stocked designated items on shelves, end caps and displays.
• Increased speed of order fulfillment process by picking, packing, and preparing shipments accurately based on customer requirements.
• Contributed to store success with efficient processing of incoming merchandise to meet or exceed company standards.
• Maximized storage space utilization by reorganizing products according to size, type, and demand patterns.
• Adhered to safety regulations and practiced safe work habits.

Jan 2020 – Aug 2022 · 2 yrs 7 mos · London, Ontario, Canada · On-site

• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced customer experiences by quickly addressing and resolving complaints.

Sep 2018 – Jul 2019 · 10 mos · Greater Bengaluru Area · On-site

• Expert in designing product catalogs; assisted 50+ merchants per week in creating front-page designs on Amazon.
• Resolved back-end issues for 100+ sellers, leading to an average 20% improvement in product page quality.
• Consistently punctual and adaptable; acted as a trusted guide for merchants, achieving a 95% positive feedback rate.
• Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
• Identified potential fraudulent activity, conducting thorough investigations and taking appropriate action as needed.
• Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
• Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
• Strengthened relationships with sellers through personalized support and follow-up communications.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Actively participated in ongoing training programs, staying current on industry best practices and emerging trends in e-commerce support services.
• Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
• Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
• Improved case handling time by effectively prioritizing tasks and utilizing available resources.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · Banashankri 3rd stage · On-site

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.