Pronojit Shill

Operations Associate

Bangalore Urban, Karnataka, India7 yrs 4 mos experience

Key Highlights

Over 7 years of experience in supply chain and e-commerce.
Proven track record in optimizing fulfillment operations.
Strong leadership skills in managing diverse teams.

Stackforce AI infers this person is a Supply Chain and E-commerce Operations Expert.

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Skills

Core Skills

Supply Chain OperationsE-commerceLogistics

Other Skills

SLA Monitoring & AdherenceAdaptability & MultitaskingInventory Planning & ControlLogistics ManagementData Validation for QC & ShippingCross functional project executionThird-Party Logistics (3PL) collaborationTransportationBusiness Process ImprovementWorkforce ManagementShippingCustomer ExperienceWarehouse OperationsOrder FulfillmentOperational Metrics (O2S, M2S, LDR, O2D etc.)

About

My professional 'Mantra' is -Dream- Dare-Deliver.Driven by the belief that success comes to those who dream boldly, dare to act, and deliver results.I bring over 7 years’ experience in Supply chain solutions, E-commerce & FC operation domains. Team management, operational performance monitoring, and project execution in fulfillment and supplier experience. Skilled in driving key initiatives, analyzing performance metrics, and collaborating with third-party logistics partners to optimize operations. Known for leading teams to meet strategic objectives, enhancing efficiency, and scaling seller programs while maintaining a focus on business continuity and customer satisfaction. A key strength lies in adaptability and a passion for exploring dynamic challenges throughout my professional journey. I began my career in 2016 as a Junior Operations Assistant at DTDC Express Ltd., handling ground express cargo. Over the years, I advanced to become the Site Lead at Purplle.com’s Bangalore Fulfillment Center, where I managed end-to-end FC operations and customer experience. Lastly but not least , I serve as a Senior Team Lead at Meesho—one of India’s leading e-commerce unicorns—demonstrating consistent growth, leadership, and operational excellence in the logistics and supply chain domain.

Experience

7 yrs 4 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Meesho

2 roles

Senior Team Lead

Promoted

Jan 2023 – Mar 2025 · 2 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

Driving end-to-end operations across fulfillment and supplier experience at one of India’s top e-commerce platforms. Lead a diverse team (in-house and outsourced) to ensure SLA adherence, optimize seller performance, and manage escalations. Regularly collaborate with 3PL partners through WBRs to enhance first-mile operations efficiency. City or Pincode level analysis for volume split utilisation.Spearhead initiatives such as newly onboarded supplier & small merchants's fulfilment experience improvement, non-GST seller metrics, and business scalability. Perform deep-dive RCA, LOD reviews, and distribution analysis to strengthen operational strategy and service excellence.

SLA Monitoring & AdherenceAdaptability & MultitaskingSupply Chain OperationsE-Commerce

Senior Executive

Jul 2018 – Dec 2020 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India · On-site

Managed critical aspects of logistics, supplier support, and ticketing operations for Meesho’s rapidly growing social commerce ecosystem. Acted as the primary point of contact for 3PL escalations and supplier penalty validations. Played a key role in onboarding and training new suppliers, ensuring SLA compliance and platform familiarity. Led outsourced ticketing team performance, developed SOPs, and handled high-level escalations including CEO and social media grievances. Oversaw pilot project logistics (FMCG, toys, beauty, nutrition) and managed inventory, RTO/DTO handling, and data reporting (NPR, NDR, FAD).

Logistics ManagementData Validation for QC & ShippingSupply Chain OperationsE-Commerce

Purplle dummy

Senior Team Lead

Dec 2020 – Oct 2021 · 10 mos · Bangalore Rural, Karnataka, India · On-site

Led end-to-end fulfillment center operations and customer experience initiatives. Oversaw inventory planning, SLA-based order processing, and third-party warehouse coordination. Ensured timely inward/outward flow, reduced processing defects (<0.02%), and improved operational efficiency through audits and process enhancements. Managed logistics partner performance, billing reconciliation, and readiness for high-volume events. Contributed to catalog accuracy and streamlined last-mile delivery timelines.

Inventory Planning & ControlSLA Monitoring & AdherenceSupply Chain OperationsE-Commerce

Dtdc express limited

Junior Operation assistant

Feb 2016 – Jan 2018 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · On-site

Managed daily logistics operations, including inbound/outbound cargo handling, client coordination, and inventory processing. Handled customer issue resolution across FM-MM-LM stages and ensured smooth delivery cycles. Maintained documentation, tracking reports, and shipping cost calculations. Supported serviceability planning, warehouse organization, and cross-functional communication to meet operational targets within defined timelines

Logistics ManagementCross functional project executionSupply Chain OperationsLogistics