Aug 2019 – Apr 2020 · 8 mos · Bengaluru Area, India

Apr 2019 – Jul 2019 · 3 mos · Bangalore

Nov 2018 – Apr 2019 · 5 mos · Bangalore

Sep 2015 – Jun 2017 · 1 yr 9 mos · Bangalore

• 1. Responsible for representing the company's brand and maintaining long term
• Relationship with new & existing accounts in a competitive market place.
• 2. Responsible for training & development of new & existing Merchant’s staff providing in-depth knowledge about product offered & effective use of Application resulting in customer growth & business promotion.
• 3. Plan and Organize Business & Promotional events in colleges for effective Branding resulting in high success ratio.
• 4. Plays an integral role in new business acquisition and hold responsibility for effective
• on-boarding of new clients.
• 5. Responsible for developing trust relationship with a portfolio of major clients to ensure they do not turn to competition.
• 6. Acquiring thorough knowledge & understanding of every merchants business potential before acquisition to add value in promoting their business right.
• 7. Expand the relationship with existing merchants by continuously proposing solutions that meet their objectives
• 8. Ensure effective communication of Offers & timely updates to Merchants for enhancing smooth functioning of their day to day transactions
• 9. Effectively managing Promoters & assigning them to Merchant location for driving successful transactions resulting in revenue generation.
• 10. Building effective branding & promotional plans at Merchant location for better visibility
• 11. Prepare reports of Monthly basis providing an overview of transactional progress & focusing on converting non-transacting merchants by addressing their concerns also Forecasting visibility for generating Revenue plans.

Jan 2015 – Aug 2015 · 7 mos · Dubai, United Arab Emirates

• 1. Follow-up with customers for payments related to overall Banking Sectors.
• 2. Follow-up for Personal Loans, Car Loans & Credit cards payment.
• 3. Acts as a financial advisor for customer & providing them with the best possible solution for smooth transition of their payments.
• 4. Understanding customer issues in details helps in building strong relationship.
• 5. Briefing the customer on the consequences of delayed payments & ensuring timely payments to avoid customer getting into defaulter’s list.
• 6. Extensive knowledge of administrative procedures.
• 7. Achieved targets in terms of product mix and customer segment.

Apr 2013 – Feb 2014 · 10 mos · Bengaluru Area, India

• 1. Provide excellent customer service to all ranges of customers. 2. Optimized customer relationship through different strategies. 3. Identified customer requirements and complaints to assist them effectively. 4. Ensured prompt follow up actions on all customers enquires and issues. 5. Resolved customers' problems proactively to ensure absolute customer satisfaction. 6. Adhered to bank policies and procedures. 7. Analyse customer trends to optimize sales and service administration procedure.
• 8. Strong negotiation and analytical skills.
• 9. Exceptional ability to plan and operate daily operations.
• 10. Solid knowledge of bank services, products and policies. 11. Extensive knowledge of administrative procedures.
• 12. Achieved targets in terms of product mix and customer segment.
• 13. Cross selling Multi Products of the Bank.

Apr 2011 – May 2012 · 1 yr 1 mo · Bengaluru Area, India

• 1. Follow-up with customers for payments related to overall Banking Sectors.
• 2. Follow-up for Personal Loans, Portfolio Loan, Get-Set Loan, Home Loan & Credit payment.
• 3. Acts as a financial advisor for customer & providing them with the best possible solution for smooth transition of their payments.
• 4. Understanding customer issues in details helps in building strong relationship.
• 5. Briefing the customer on the consequences of delayed payments & ensuring timely payments to avoid customer getting into defaulter’s list.
• 6. Tracking team performance on daily basis & sharing the same with Manager for better decision making
• 7. Training new hires on various process & products & leading in increasing team productivity.
• 8. Ensuring monthly targets are met with good results.

Oct 2009 – Jan 2011 · 1 yr 3 mos · Bangalore

• 1. Supervising the production of Electro Plating on daily basis
• 2. Ensure production & supply requirements are met on timely basis
• 3. Responsible for production of best quality material used for improving customer satisfaction
• 4. Ensuring good co-ordination & support from the team resulting on timely delivery.
• 5. Assigning day to day activities for every member & tracking on timely basis for ensuring effective support is given for execution of the tasks.