Sep 2021 – Mar 2023 · 1 yr 6 mos · Gurgaon

• Key Responsibilities include leading strategic programs in the ASEAN region.

Nov 2020 – Sep 2021 · 10 mos

Oct 2016 – Nov 2020 · 4 yrs 1 mo

• Key Responsibilities:
• Working closely with the IAM Geography Leaders across the world to understand key automation requirements and deploy automation
• Deploy and maintain key strategic IAM tools
• Participating in process optimization drives and quality reviews
• Significant Achievements:
• Instituted a management system to ensure that all service requests are promptly triaged and addressed as per assigned priority
• Substantially improved employee engagement in the Tools and Automation team

May 2014 – Oct 2016 · 2 yrs 5 mos

• Key Responsibilities:
• Working closely with the regional leaders across eight geographies to drive and manage regular interlocks between IOTs on the status of all metrics, audits, client issues and escalations
• Driving the creation and management of the IAM knowledge repository comprising of process manuals, metrics, audit data, lessons learnt etc.
• Drive employee engagement initiatives globally for IAM
• Significant Achievements:
• Supported the creation of IAM Worldwide Management System that was used as a standard template for several other service lines across GTS
• Created a suite of IAM Capability Presentations to be used for all client briefings

Mar 2010 – May 2014 · 4 yrs 2 mos

• Key Responsibilities Include:
• Developing all internal processes for GTS’s Solution Design Centre of Excellence
• Developing standardized offering documents and contract templates for all key service product lines and vendor contracts
• Advising solution design teams on improving proposal quality and structuring IBM value proposition for large deals
• Participating in large, multi-million dollar deals as a proposal consultant
• Significant Achievements:
• Developed a comprehensive solution design process manual
• Developed standardized proposals and contract templates for key GTS offerings
• Instrumental in improving end-to-end solution design process and proposal quality – thereby improving win rate

Nov 2004 – Mar 2010 · 5 yrs 4 mos · Greater Delhi Area

• Key Responsibilities Included:
• Leading consulting engagements in the areas of business process improvement, e-governance and government process reforms, social sector reforms, business modeling, organization strategy
• Developing and maintaining consulting methodologies and frameworks
• Significant Achievements
• Impeccable track record for successfully delivering large and complex consulting projects leading to repeat business from multiple customers
• Led the development of several consulting methodologies and frameworks
• Delivered several in-house and external trainings on process excellence

Aug 2001 – Nov 2004 · 3 yrs 3 mos · Gurugram, Haryana, India

• Key Responsibilities:
• Develop and maintain back-office processes for key EDS customers
• Review all GOSD India contracts to ensure delivery is within the parameters agreed with the customer and cost and revenue commitments are met
• Provide reporting to senior EDS leadership on performance of India contracts
• Significant Achievements:
• Carried out a comprehensive study of back-office processes for one of EDS’s major banking clients and led the implementation of several system changes to drastically improve process efficiency and effectiveness.