Oct 2016 – Dec 2021 · 5 yrs 2 mos · Gurgaon, India

• Maintenance of Service Catalog including scope, Critical as well as Key deliverables along with productivity commitments, Output based targets (OBIs/CPIs/KPIs), leading production & change mgmt
• Transition planning- feasibility studies to business sign off, hiring, Infrastructure tracking, change management, planning seat utilization up to count of 1.6 FTEs per seat, project plan to adhere to timelines
• Developing team of 100+ FTEs, planning trainings (onshore as well as off shore), Lead operations encompassing Scanning, Invoice processing, AP helpdesk, vendor returns and Expense claims processing
• Identification and deployment of controls and compliance requirements on document tracking/ processing
• Leading functional testing of AP module to replace client’s legacy applications, identifying additional business opportunities, developing pipeline
• Drive Robotics deployment to transition from manual effort intensive processes to automated processes
• Influence change amidst natural instinct of operations to resist change by interacting from root level till senior levels across geographies, including centralization of document receipts/ processing
• Exploit Analytical tools to Provide meaningful descriptive data from data warehouse and support development of predictive/ prescriptive reports to positively impact performance levels
• Build relationships through continuous dialogue to be able to communicate effectively with SLT, Business teams till CXO levels, IT and Support teams to help identify, prioritize business requirements
• To standardize, automate & manage service delivery amidst Capacity, People and budgetary constraints
• Weekly/ Monthly performance reviews for Customer as well as Team, Managing Attritions, payouts
• Manage Net promoter Score from customer surveys by ensuring top class services
• Ensuring managing all the key levers to keep Actual AOI >Target

Aug 2013 – Oct 2016 · 3 yrs 2 mos · Noida

• Worked in Change domain of Shared service setup of Barclays Bank in Noida.
• Work Profile:
• Engage with CXO level Business Unit Operations Heads, for Business Processes Streamlining, Manage end-to-end ERP project implementations across Finance & procurement/ AP. This is a multifaceted role, which includes Continuous interaction with the Business teams, IT Development and Support teams ; help identify, prioritize business needs and manage operational delivery of priority services to the business. Manage end to end cycle of implementation and Project Management of the business priorities right from the Business Requirements gathering, fit gap analysis, customization development, QA , UAT and Final Production Deployment.
• Driving SAP implementation in AP domain, replacing legacy channels for Vendor Invoice and Payments. Managing End to end delivery of project for India/ EMEA Entities in Barclays. Responsible from the stage of requirements identification to all types of testing and Project go live on time at budgeted cost, delivering desired benefits/ savings
• Define products to be launched for travel cards / Banks to be used for local/ FCY payments
• Stakeholder Management, Effective & Efficient Project delivery amidst Capacity, People and budgetary constraints
• Ensure all Governance / Regulatory/ Due Diligence/ Control requirements are met and achieved

Jul 2007 – Aug 2013 · 6 yrs 1 mo · Gurgaon, India

• Working as Black Belt Support for Finance and SCM (Procure to Pay), driving Black Belt and Green Belt projects and supporting Risk Analysis & Business Process Management (BPM). Work Profile:
• Re-engineer as is processes & drive improvements through automation and standardization by utilizing six sigma tools, review of existing new performance/compliance metrics for the process
• Ensure adherence to quality standards and develop end to end process maps for to be processes of Trade Loans, Procurement and Payables/Fixed Assets accounting
• Drive standardization and automation of management and regulatory reporting to enhance compliance to applicable laws while savings on efforts and costs. Certified 100+ Just Do It(Yellow Belt) projects
• Coaching and Mentoring business users & project teams on Enterprise Control framework, Change Standards and SAP platform to reduce risk and ensure/enhance compliance
• Risk reviews for tollgate preparedness of project deliverables. Coordinate with Change Managers to ensure quality delivery within the prescribed timelines
• Facilitating, creating, and reviewing process documentation, ensuring proper process traceability for key deliverables (Business Requirements Document, Functional Specs, Process Risk Assessment,FMEA etc.)
• Driving Type 1 Savings for re-engineering efforts

Jul 2007 – Aug 2013 · 6 yrs 1 mo · Gurgaon, India

• Worked as Manager in FAKC (Finance & Accounting Knowledge Center) in Supply Chain domain leading a team of 30+ associates in automating ordering, procurement, receipting and invoicing of purchases at the bank. Work Profile included:
• Delivering Type 1 savings of more than $108k
• Driving process improvement, standardization and simplification. Institutionalize quality culture in day-to-day working of the team. Got Certified as Green Belt and BPM Ranger. Mentored Four Green Belt projects on Turn around Time reduction and SEC reporting Compliance Enhancement. Worked on Business Process Management Sign off for the processes as well
• Customer Expectation management and flawless service delivery. Managing process delivery for the area of responsibility in accordance with Service level Agreements. Streamlined 100% of the processes in second month of delivery initiation
• Proactive identification of issues for resolution in order to have fruitful relationship with customers.
• Regular reviews of procedures with the team to assure that new/changed processes are documented. Identify business knowledge gaps and challenges & ensure timely remediation
• Successfully completed four on site Transitions of Supply Chain processes
• Worked as SPOC for Federal audit & Risk reporting for the process, which involved thorough review of documentation including Solution ID, Statement Of Work, Risk & Compliance requirements
• Worked on developing Process level plan for Business Continuity Situations & BCP testing for the process.

Jan 2006 – Jan 2007 · 1 yr

Oct 2005 – Apr 2010 · 4 yrs 6 mos

• Worked as Deputy Manager in Order to Cash Area. Work profile:
• Transition of AR accounting, reconciliations, research & analysis process. This included Developing Set of Procedures (Documentation) for both “as is” and “to be” stages,
• Defining Service level agreements & key deliverables (CTQ,s-Critical to Quality/CTP,s-Critical to Process) on the basis of past performance for cycle time and accuracy
• Managing and developing rapport with On-site Client team. Progress tracking, Reporting and coordinating communication between all stakeholders namely, Project Management Office, Management from India and On-site Client management.
• Managing process delivery in accordance with Service level Agreements in terms of timeliness and accuracy.
• Regular reviews of procedures with the team to assure that new/changed processes are documented.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Worked as SPOC for Business Controls for the process, which involved Continuous review of Statement of work, auditing business controls including process, IT and people related controls.
• Worked as Manager- ERP Implementation team
• Led a Team on Functional Designing of new ERP system (Oracle 11i) across Projects, A2R(General Accounting), Order to Cash (Receivables Accounting) and P2P (Payables Accounting). This included:
• Developing process and system flows, defining roles & responsibilities
• Developing in-depth understanding of new system (Oracle 11i) for self and team
• Designing testing scenarios, scheduling testing of the intended system and analysis of testing results
• Identifying control weaknesses in existing & proposed systems and ensure remediation
• Developing process documentation incorporating changes coming up due to implementation
• Developing the team as trainers to get Operations team trained on new system before implementation

Apr 2004 – Sep 2005 · 1 yr 5 mos

• Ensuring Seamless Process Delivery within Timelines/Service Level Agreements defined. Maintaining high morale of team members. Creation & Maintenance of Good Relationship with Clients by maintaining adequate Communication & Prompt Responsiveness.
• Active Participation in testing for Sarbanes Oxley (SOX404) certification of client & for eSCM Compliance. In Sarbanes Oxley testing, worked from the stage of developing documentation for testing to get the internal testing done and facilitating audit with the Statutory Auditors. This included process mapping, developing and testing controls for the processes on SOX 404 narratives for Order Management (Sales & Services) process. Worked as coordinator of the Control Self-Assessment as per the Sarbanes Oxley Act with objective of establishing control mechanism and getting SOX 404 Certification for the client.

Apr 2001 – Apr 2004 · 3 yrs

• Transitioned Accounting & Reconciliation processes from U.K. in Sep-01. Successfully stabilized & handed over those processes
• Again transitioned Accounting & Reconciliation processes for 3 FTE, s from U.K. in April 03. In this assignment got experience from the stage of mapping the process to migrating it. Successfully stabilized & handed over the processes
• Work Profile included:
• Preparing Reconciliation of Bank & Non-Bank (General Ledger & Sub Ledger) accounts on ‘Recon Step’ (reconciliation platform).Handling Research and clearance of unreconciled items.
• Accounting for Accounts Receivable and Payables.
• As part of Control & Compliance team , performing Quality review for Vendors payable Process
• Corresponding with the customers in European/Western region at various Hierarchy Levels.