Shruti Tyagi

Operations Associate

Gurugram, Haryana, India10 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in Operations and customer success.
Strong ability to manage teams and improve processes.
Skilled in data analysis and logistics management.

Stackforce AI infers this person is a Logistics and Operations expert with a strong focus on customer success in B2C environments.

Contact

Skills

Core Skills

Logistics ManagementData AnalysisProcurement ManagementKey Performance IndicatorsCustomer SatisfactionTeam Leadership

Other Skills

Brand ManagementB2COperational PlanningOrganization SkillsOperational EfficiencyDelivery OperationsTeamworkSupply Chain ManagementMicrosoft PowerPointMicrosoft ExcelAnalytical SkillsStandard Operating Procedure (SOP)Service-Level Agreements (SLA)Problem SolvingCommunication

About

Proven Operations expertise and passion for the field of Operations and customer success. Experiance in Process management and improvement with professional skills. With work experience in the corporate world, I assure my employer of my professional attitude towards work and possess the ability to work under stringent deadlines and under pressure. Competent and proficient to be an "Asset" for the Organization.

Experience

10 yrs 4 mos

Total Experience

3 yrs 5 mos

Average Tenure

4 yrs 9 mos

Current Experience

Shiprocket

2 roles

Senior specialist

Promoted

May 2025 – Present · 1 yr

Logistics ManagementData Analysis

Logistics Operations Specialist

Aug 2021 – May 2025 · 3 yrs 9 mos

Procurement ManagementKey Performance Indicators

Info edge india ltd

Associate Sr. Executive

Nov 2017 – Jul 2021 · 3 yrs 8 mos · Noida, Uttar Pradesh

Client Acquisition. verifying the customer's accounts and property details. Managing quality matrices for the Team of 40 people. Publish Daily, weekly and monthly reports for the team. Targeting the key improvement areas.

Customer SatisfactionTeam Leadership