Rajita Bhatnagar

CEO

India27 yrs 2 mos experience

Highly Stable

Key Highlights

Led multimillion dollar transformation programs globally.
Expert in scaling global contact centers and GCCs.
Proven success in risk mitigation and agile practices.

Stackforce AI infers this person is a seasoned leader in Fintech and Business Consulting with expertise in transformation and operational excellence.

Contact

Skills

Other Skills

Customer ExperienceAgile MethodologiesVendor ManagementChange ManagementCRMStrategyBusiness ProcessRisk ManagementManagementTeam ManagementCross-functional Team LeadershipBFSIRequirements AnalysisITILLeadership

About

Over the last 20+ years, I have successfully led - setting, designing, scaling and executing large GCCs. Set and scale global contact centers. Supplier Partner relationships, Workforce and location Strategy, Target Operating Models, growing footprint, value-driven outcome, building key capabilities, GCC leader driving large scale complex transformation programs. Deep focus on risk mitigation, DevOps agile practices, ITIL, lean/ six sigma/ ongoing enhancements and workforce governance. Built high energy passionate teams across global, regional and in-country locations. Proven success in leading within highly matrixed / shared services model across - Product companies, eCommerce technology fin-techs and large banking operations. Globally led multimillion dollar transformation programs to optimize delivery performance, cost management, revenue growth, location strategy, risk/control, AR collections, resulting in significant employee and customer satisfaction scores. Agile learner, with recent studies on Advanced Data Analytics, Design Thinking, DevOps pathways, ITIL methodologies and a certified coach.

Experience

27 yrs 2 mos

Total Experience

3 yrs

Average Tenure

Current Experience

J.p. morgan

Executive Director at JPMorgan Chase

Sep 2024 – Jan 2025 · 4 mos · Mumbai, Maharashtra, India

Head Strategy leadership. Oversight as COO, Business Management, Chief of staff, GCC level initiative, workstreams. Executive leadership.

Hsbc

COO IT Head Strategy Transformations

Mar 2019 – Jul 2024 · 5 yrs 4 mos · Pune, Maharashtra, India

Head Transformation HSBC Technology India. Strategy and Chief of staff at Exco leadership level. Global vendor supplier management. Enable GCC alignment with global transformations - Business, Tech, Operations across global teams.

Amazon

Global FinOps Leader at Amazon

Jun 2016 – Jan 2019 · 2 yrs 7 mos · Greater Hyderabad Area

Microsoft

Director – COO, Strategy Planning & Business Management

Apr 2011 – Dec 2013 · 2 yrs 8 mos · Mumbai, Maharashtra, India

COO & Chief of Staff responsibilities for Enterprise Business Consulting, Driving Global stakeholder management with improved employee & customer/partner experience, setup PMO for Business Consulting vertical, Strategize to Drive EVA & Workforce Management. Steer Business reviews & Performance walkthroughs. Branding of ONE Microsoft theme across the board with intentional soft alignment across inter & intra teams levels.
▪ Drive: Business Management & Growth Strategy Planning for India Services
▪ Grow: Business Excellence & Operations Practices
▪ Build: Integrated business rhythm across to drive actions
▪ Win: Customer/Partner Satisfaction Scores
▪ Received Collaborator’s Award & Ace Performer

J.p. morgan

Strategic Program Lead India Operations Transformation

May 2010 – Apr 2011 · 11 mos · Mumbai, Maharashtra, India

▪ For MD's office: Headed PMO for Treasury and Security/ Wholesale Securities (India GCC)
▪ Orchestrated all India audits & external controls and compliance agenda
▪ Business Intelligence & Analytics for growth
▪ Organizational efficiencies & Workforce planning

Citigroup

2 roles

Head Global Business Office at Citigroup

Promoted

May 2008 – Apr 2010 · 1 yr 11 mos

▪ Set up India PMO _ Business Office to synergize & grow business management function, drawing consistency with Corporate HQ
▪ Drove strategies on Business Optimization, Delivery Models, Workforce Management, Delivery Excellence, Business Performance and ManCom initiatives
▪ Structured & Built India Global Compliance & Risk Management
▪ Strengthened Vendor optimizations, up sell / cross sell with partners
▪ Right Placement Office (RPO) on Vendor Management
▪ Team rated as STAR– Team of the Year
Led a large global multi-culture team with direct P&L responsibility of multi million USD. Responsible to set up and manage customer centric programs using global delivery models for Global customers with focus on aligning engagements to deliver on business goals including maximum ROI and sustained value addition. Responsible to set up integrated global Centers of Excellence for Operations and Operations Support Groups.
Directly responsible for key business functions :
Business Operations and Service Delivery
Business Excellence and Process Improvement
Innovation and Change Management
Training Delivery

Business Developement Manager

Oct 2005 – Apr 2008 · 2 yrs 6 mos

▪ Structured & built India Global Compliance & Risk Management
▪ Operations Excellence & process delivery
▪ Right Placement Office (RPO) on Vendor Management
▪ Team rated as Staller – Team of the Year

Oracle

Sr Manager - Business Platforms & Analytics

Jul 1998 – Jun 2005 · 6 yrs 11 mos · Bangalore

▪ Cost Optimization: Set up eLearning function setup for Oracle Products (Oracle University)
▪ Business Analytics & Pre-sales Marketing for ’Go to Market’
▪ Set up the Quality & Global Activity Mgmt teams providing internal Product/Sales Training
▪ Recipient of Star Awards

Niit

Sr. System Analyst / Project Manager

Jan 1995 – Jan 1998 · 3 yrs · Delhi, India

Developed new interfaces for product training methodologies, created smarter templates As a Project Manager, Managed small and large projects.
▪ Responsible for project planning, timely deliveries, quality of deliverables
▪ Managed teams
Received various awards: Best Presenter and Team Lead
WEB Coding and Publication Programmer