May 2024 – May 2025 · 1 yr · Mississauga, Ontario, Canada

• Designed and configured planning functionalities such as Projected Demand, Projected Inbound Supply within the tool, directly impacting forecasting, production scheduling, and inventory levels across diverse product portfolios.
• Acted as a liaison between business stakeholders and technical teams, ensuring alignment on project objectives and priorities using Jira.
• Conducted GAP analysis to assess the AS-IS state, defined the TO-BE state, recommended solutions, reducing process cycle time by 15%.
• Conducted MRP analysis to identify supply gaps, excess inventory, and capacity bottlenecks, enabling proactive decision-making.
• Conducted in-depth requirement elicitation sessions with stakeholders capturing 100% of business needs for seamless project execution.
• Designed inventory planning strategies (safety stock, reorder points), reducing inventory holding costs while maintaining service levels.
• Streamlined planning processes through the newly developed tool, enhancing data & decision-making for demand and supply planners.
• Analyzed and calculated the production impact for a product line at the SKU level due to demand & supply gap for the raw materials.
• Prepared and maintained the Business Requirements Document (BRD) and the System Requirements Specification (SRS) in MS Word.
• Collaborated with the design team using Figma to create wireframes and during UX/UI design phase, ensuring a user-friendly interface.
• Managed the full project lifecycle by defining key milestones, tracking progress using Agile tools (Jira/Confluence), and leading sprints and agile sessions like sprint planning, sprint retrospective, backlog grooming sessions and daily scrums.
• Used tools like Power BI and Excel to create reports and dashboards to create insights that help senior managers take informed decisions.
• Proposed improvements such as weekly production scheduling, Kanban for material planning, and digital work-order tracking.

Jan 2022 – Jan 2023 · 1 yr · Guelph, Ontario, Canada · Remote

• Provide technical solutions to customers with cable boxes.
• Handle inbound customer service calls and navigate through multiple systems.
• Understand and strive to meet and exceed metrics while providing excellent customer service.
• Made numerous sales of ignite TV boxes for better service.
• Provide world class customer service when handling incoming calls.
• Listen to customers, analyze their needs, and offer adapted solutions.
• Promote Rogers products and services.
• Took appropriate action to efficiently resolve issues.
• Identify customers need for additional Rogers's products and services.
• Take accountability to solve issues from beginning to end.
• Meet established productivity objectives.
• Receive and incorporate feedback to improve personal and business performance.

Jan 2021 – Jan 2022 · 1 yr · Canada · On-site

• Helping customers with their inquiries or with the products they’re looking for.
• Receiving new merchandise and stocking shelves on the sales floor.
• Zoning the aisles for customer attention.
• Managing the inventory and product bin.
• Preparing merchandise for purchase by entering items into store inventory and applying sales tags.
• Performing other duties, such as attending the cash register, returns and exchanges or stock take, as assigned.
• Promoting products and store loyalty programs during customer interactions.
• Providing outstanding customer experiences.
• Assisting fellow associates when needed throughout the store.
• Maintaining an organized and clean sales floor.
• Promoting a positive store culture.

Jan 2020 – Jan 2021 · 1 yr · Hyderabad, Telangana, India

• planned and prioritized jobs for 2D and 3D laser cutting machines based on deadlines, material availability, and machine capacity.
• Maintained documentation for each job, including revisions, material specs, and cutting parameters to ensure traceability and quality.
• Conducted regular check-ins with the QA team to ensure cut components met dimensional and quality standards before client delivery.
• Coordinated with the procurement team to ensure timely sourcing of materials (e.g., stainless steel, mild steel, brass etc.)
• Implemented lean practices to improve sheet utilization and reduce scrap, contributing to a 25% material cost reduction.
• Conducting physical inventory counts to avoid stockout and identifying parts with missing tags using 2D Drawings.
• Oversaw the repair and production process roadmap from initiation to completion, ensuring timely delivery and workflow efficiency.