Dec 2024 – Aug 2025 · 8 mos · Madurai, Tamil Nadu, India · On-site

• Experienced operations with a strong
• background in managing Superstore and delivery hub. Skilled in Fm, Lm, inventory management,Inbound,Outbound, Returns, staff supervision,Riders handling and optimizing delivery routes.
• Proven ability to handle customer complaints
• efficiently and improve overall service quality.
• Passionate about leveraging technology to
• enhance operational efficiency and customer
• satisfaction.
• Store Operations: Manage inventory levels,
• oversee stock replenishment, and reduce
• shrinkage. Implement efficient store
• management systems to streamline operations.
• Rider Operations: Optimize delivery schedules
• and routes for timely deliveries. Monitor rider
• performance and address anyissues promptly.
• Ensure riders are welltrained in safety protocols
• and customer service.
• Staff Management: Train, supervise, and
• schedule store staff. Foster a productive and
• collaborative work environment.
• Customer Complaint Management: Establish
• and implement a robust process for handling
• customer complaints. Use feedback to drive
• service improvements and maintain clear
• communication with customers.
• Technology Integration: Leverage advanced
• store and delivery management software to
• enhance operational efficiency and accuracy.

Aug 2024 – Nov 2024 · 3 mos · Coimbatore, Tamil Nadu, India · On-site

• Hands on experience in Enterprise Resource
• Planning (ERP) and Hub Management System
• (HMS) for shipment tracking and handling.
• ·Proficient in identifying and analyzing root
• causes of problems and implementing effective
• solutions to resolve them.
• ·Developed a standardized procedure for bin
• random checks, leading to 25% reduction of Mis
• sort and without data cases.
• .Led and managed the operations overseeing a team of 300+ manpower to ensure
• smooth e-commerce and logistics operations.
• ·Recruited, trained, and developed off-roll staff on
• SOP (Standard Operating Procedures),5S(Sort,
• Set inOrder, Shine, Standardize,Sustain),quality
• processing, compliance,EHS(Environment,
• Health, and Safety) guidelinles, and proper
• material
• Implemented process improvement ideas and
• Kaizen across the premises to enhance
• operational efficiency.
• ·Demonstrated ability to handle client escalations
• efficiently, ensuring prompt resolution and
• maintaining high levels of SLA.
• ·Having knowledge of logistics operations,
• including inventory management, and supply
• chain operations. Familiarity with E-waybill
• systems.
• ·Strong team player with excellent collaborative
• skills. Proven ability to work effectively in
• cross-functional teams, coordinating with
• stakeholders, operations personnel, and clients
• achieve a common vision.

Jan 2024 – Aug 2024 · 7 mos · Coimbatore, Tamil Nadu, India · On-site

• Overseeing the entire employee life cycle, from
• onboarding to exit, to create a positive and
• productive workplace experience.
• Maintaining efficient HR operations,ensuring
• seamless coordination across teams, and
• managing payroll with accuracy and reliability.
• ·Proficient in identifying and analyzing root
• causes of problems and implementing effective
• solutions to resolve them.
• ·Developed a standardized procedure for bin
• random checks, leading to 25% reduction of Mis
• sort and without data cases.
• .Led and managed the operations overseeing a team of 300+ manpower to ensure
• smooth e-commerce and logistics operations.
• ·Recruited, trained, and developed off-roll staff on
• SOP (Standard Operating Procedures),5S(Sort,
• Set inOrder, Shine, Standardize,Sustain),quality
• processing, compliance,EHS(Environment,
• Health, and Safety) guidelinles, and proper
• material
• Implemented process improvement ideas and
• Kaizen across the premises to enhance
• operational efficiency.
• ·Demonstrated ability to handle client escalations
• efficiently, ensuring prompt resolution and
• maintaining high levels of SLA.
• ·Having knowledge of logistics operations,
• including inventory management, and supply
• chain operations. Familiarity with E-waybill
• systems.
• ·Strong team player with excellent collaborative
• skills. Proven ability to work effectively in
• cross-functional teams, coordinating with
• stakeholders, operations personnel, and clients
• achieve a common vision.

Sep 2023 – Oct 2023 · 1 mo · Coimbatore, Tamil Nadu, India

• Completed Supply chain Internship training 45 days at Flipkart MH warehouse Coimbatore.

Jun 2023 – Jul 2023 · 1 mo · Madurai South, Tamil Nadu, India · On-site