Rohit Bisht

Operations Associate

Gurugram, Haryana, India7 yrs 9 mos experience
Highly Stable

Key Highlights

  • Over 5 years of progressive management experience.
  • Expertise in Quality Analysis and Training.
  • Proven track record in customer relationship management.
Stackforce AI infers this person is a Quality and Training Manager with a focus on Customer Experience in the Healthcare sector.

Contact

LinkedIn

Skills

Core Skills

Quality Assurance AnalysisProject ManagementCustomer Relationship Management (crm)

Other Skills

Data AnalysisData ManagementCustomer ServiceManagementSalesCreativity SkillsInterior DesignFashion DesignArtMarketing

About

Result oriented professional who thrives in dynamic environments, tackling challenges with a strategic and innovative mindset. Having overall experience of more than 5 years in achieving progressive management expertise with demonstrated skills in Quality Analysis, Training, Escalations and Operations.

Experience

7 yrs 9 mos
Total Experience
3 yrs 4 mos
Average Tenure
1 yr 1 mo
Current Experience

Apollo 24|7

Assistant Manager - Quality and Training

Apr 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Blinkit

5 roles

Quality Analyst

Jan 2023 – Mar 2025 · 2 yrs 2 mos

Project ManagementQuality Assurance AnalysisCustomer Relationship Management (CRM)Data Analysis

Process Specialist

Promoted

Nov 2021 – Dec 2022 · 1 yr 1 mo

Escalation Specialist

Jun 2021 – Oct 2021 · 4 mos

Process and Quality Analyst

Dec 2019 – Mar 2025 · 5 yrs 3 mos

Senior Executive - Customer Experience (operations)

Dec 2019 – May 2021 · 1 yr 5 mos

Docprime.com

Associate Service Consultant

Jun 2018 – Nov 2019 · 1 yr 5 mos · Gurugram, Haryana, India

  • Responsible for connecting with client’s PAN India for onboarding them on Docprime.com website.
  • IPD Concierge for the patient from making their OPD at the Tied-up hospital to taking follow up throughout his journey even after admission.
  • Ensured quality of the calling and training for the improvement of services.
  • Strategies and planned sales for IPD product along with team data management. Handled the Networking team and customer escalations.
  • Completed Metro city onboarding of client to service customer. Worked on document collection and profiling of the clients.

Orbosys cooperation private limited

sales executive intern

Jun 2017 – Aug 2017 · 2 mos · Dehradun, Uttarakhand, India

  • Internship in sales and marketing in a digital marketing firm

Education

Doon Business School

Bachelor of Business Administration - BBA — Marketing

Jun 2015 – Jun 2018

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