Nov 2024 – Mar 2025 · 4 mos

May 2023 – Oct 2024 · 1 yr 5 mos · Gurugram, Haryana, India

• Led Process excellence & Quality assurance functions for PAN India Fulfillment Centres (FC)
• Responsible for Inventory losses P&L line item for all within organisation inventory transfers
• Operations lead for process re-designing and key metrics alignment with internal stakeholders across
• operations (FC-dark store-replenishment-fleet), category, business finance and tech
• Ensured a flawless delivery service (99.8% Bill fill rate) to Dark Stores with special focus on product
• quality and schedule adherence.
• Performed cost-benefit analysis for process change initiative ideas. Managed day to day operations, troubleshooting process-system related issues, ensuring smooth functioning of interlinked processes.
• Reduced transfer losses for warehouse to dark store transfers by implementing consignment flow, crate life cycle tracking and faster GRN processes
• Achieved 30% reduction in In-house damages by incorporating right tools, education on material
• handling guidelines, stacking standards and enhanced product care initiatives
• Oversee all STO, RSTO, RTV & liquidation process governance with timely and accurate execution
• Developed data dashboards for management reporting, information flow & tracking business metrics
• Conducted quality audits to ensure process compliance in operations and standardization across FC’s
• Conducted coaching feedback sessions, and one-on-ones with the Inventory & Outbound managers that focus on improving customer satisfaction

May 2021 – May 2023 · 2 yrs

• Led the service delivery for Supply Chain Management team of Unilever - AUS & NZ market.
• Developed customized Supply Chain solutions in Demand Planning, Supply Planning, Sales & Operations Planning, Deployment planning, and other supply chain functions; via process redesign/ analytics / digital interventions.
• Implemented various automation, standardization & digitization initiatives as part of continuous improvement.
• Created hygiene scorecards & Import tracking dashboards for improving SC visibility, Service level & Inventory control.
• Led various improvement projects focused on improving Operation Reliability & Customer Sentiment via strengthening business fundamentals, excellent execution & Value unlock initiatives.
• Led squads for business metric improvement: Business waste, Container utilization & Material resource planning, using Agile methodologies as dedicated Scrum Master.
• Managed Inventory-profile for multiple categories; responsible for business cash target ($180Mn) and Inventory MATDOH

Jan 2019 – Jan 2020 · 1 yr · Singapore

• Led project development of 12 fast patrol boats for $294Mn Singapore Police Coast Guard project - Achieved $15Mn+ saving ; Planned activities, instilled effective resource utilisation
• Managed relationships with 40+ global suppliers (OEMs & contractors) spread across 10 countries
• Reduced on-site equipment delays by 12% with better forecasting & continuous monitoring.
• Saved $45K by optimizing re-order point and safety stock for consumables and equipment
• De-risked supply chain through alternate sourcing of critical components for overseas suppliers
• Received highest customer satisfaction rating among the 16-member project team (2019)

Aug 2014 – Dec 2018 · 4 yrs 4 mos · Singapore

• Led a 90-member cross-functional team for shop-floor operations; Achieved 12% cycle time reduction in the assembly line by automating workstations and redesigning material flow
• Introduced hi-tech tools & lean practices for dimension-control process, yielding $90K p.a. saving -
• Best Kaizen & Star Award, Team Excellence Convention, for automation project resulting $396K saving

May 2013 – Jul 2013 · 2 mos · Singapore

May 2012 – Jun 2012 · 1 mo · Gujarat, India