Pardeep Kumar

Operations Associate

Chandigarh, Chandigarh, India8 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 2 years of experience in operations consulting.
Expert in team management and fraud investigations.
Proven track record in quality control and process optimization.

Stackforce AI infers this person is a skilled Operations Consultant in the Transportation industry with expertise in team management and quality assurance.

Contact

Skills

Core Skills

Operations ManagementTeam ManagementFraud PreventionCustomer Support

Other Skills

Team LeadershipCustomer Relationship Management (CRM)ManagementMicrosoft ExcelMicrosoft WordMicrosoft PowerPointCustomer ServiceFraud InvestigationsQuality Controloperation consultantoperation analystSales OperationsMicrosoft OfficeLeadership

About

Having more than 2 years experience as a Operations Consultant at Big giant in the market -Uber and have a good team management and situation handling skills. My works include quality control, fraud check and providing better solution to improve the training imparted to the Uber parteners.

Experience

8 yrs 7 mos

Total Experience

2 yrs 10 mos

Average Tenure

5 yrs 7 mos

Current Experience

Paradise logistics of india

Operations Specialist

Oct 2020 – Present · 5 yrs 7 mos · Ludhiana, Punjab, India

Team LeadershipCustomer Relationship Management (CRM)ManagementMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint+3

Oyo

Central Operations Executive

Jul 2019 – Feb 2020 · 7 mos · Gurgaon, India

Uber

2 roles

Operations Consultant

Promoted

Jul 2017 – Apr 2019 · 1 yr 9 mos

Handled various customer support issues of Cabs, Eats, Moto and Auto.Vigilance on fraudulent activities of drivers on Uber Platform.
Devised a Quality Tracker with the Quality Lead, for encouraging partners to improve the quality of their service and maintain driver compliance. Establishing and optimizing processes for a better output. worked in Uber Eats as a Team Lead and handling all the escalations.Supervise a team of 15 experts and managing their work related issues.

Fraud InvestigationsQuality ControlTeam LeadershipCustomer Relationship Management (CRM)Operations ManagementFraud Prevention

Partner Support Representative

Oct 2016 – Jun 2017 · 8 mos

Position Responsibilities are to provide immediate support to Uber parteners like solving their real time issues, App related queries and Incentive plan .Introduce UBER plans, products to new & existing partners through Training, Videos and presentations, Communication messages.Handled various customer support issues of Cabs, Eats, Moto and Auto.

Customer ServiceTeam ManagementCustomer Support