– Present

• Competent writing and communication skills – including the ability to communicate technical information with Google Team.
• Relationship-building with the client and work towards better approach for energy management.
• The ability to prioritize and multi-task during the annual shutdown and routine checks of the system including DG sets, Chiller Plants, Transformers, LT and HT Panels.
• Time management skills.
• Teamwork, leadership and motivational skills.
• Proactive thinking in the routine HT line checking, routines check of the complete system.
• Understanding of soft and hard service delivery.
• Planning and coordinating all installations and refurbishments.
• Managing the upkeep of equipment and supplies to meet health and safety standards.
• Inspecting building structures to determine the need for repairs or renovations.
• Review utilities consumption and strive to minimize costs.
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors with routine meetings with departmental executives.
• Control activities like parking space allocation, waste disposal, building security etc.
• Keep financial and non-financial records.
• Perform analysis and forecasting.
• Passionate about delivering consistent excellence.

– Present

• Staff reporting--- 57
• This was my second pre opening assignment. To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.
• Staffing and scheduling of the shift with annual leave plan and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members.
• Check on the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of; -Room allocation -Smooth Check In & Check Out -Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Co-ordinate operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.
• Act as a ‘One Point Contact’ for the guest; constantly interact with guests in order to solicit feedback.
• Ensure through regular monitoring of GSTS and feedback which provides prompt, efficient and accurate service to all guests.
• Ensure that all the operational standards set for all the processes are followed.
• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)

– Present

• Manage operation of the Front desk including Cashier. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
• Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liaise on all groups and FIT movements.
• Monitor open and close on day status to maximize room revenue.
• Ensure that budget and cost effectiveness at the Front Desk, are achieved.
• Work with Housekeeping and Engineering on daily operations regards to guestroom status.
• Handle guest complaints and review compliments.
• Review all VIP room blocking.
• Supervise and train all Front Desk staff to ensure that the best guest experience is provided.
• Familiarize with Front Office policies and procedures and special rate & programs.
• Participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to the Duty manager and reception team as soon as possible.
• Greet guests as time permits at lobby and assists Receptionist during busy period.
• Chair monthly Reception meeting to review performance & discuss existing problems for improvement.
• Approve duty roster prepared by Duty Manager and revise if necessary.
• Always conduct your job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be. Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor.

– Present

• Coordination with the team lead from each site for day-to-day effective operational aspects.
• Everyday meeting online with the team lead for making operations better and same at every site in terms of Standard operating procedures.
• Three-month upgradation plans for the respective sites and the progress of the same on fort nightly basis.
• Ensuring of proper reporting of the incidents if any to the next levels providing to make sure of effective operations.
• Competent writing and communication skills – including the ability to communicate technical and administrative information with the entire team.
• Relationship-building with the client and work towards better approach for energy management along with audits for optimization.
• The ability to ensure the team should plan, prioritize and multi-task during the annual shutdown and routine checks of the system including DG sets, Chiller Plants, Transformers, LT and HT Panels.
• Time management skills.
• Teamwork, leadership and motivational skills.
• Proactive thinking in the routine HT line checking, routines check of the complete system.
• Understanding of soft and hard service delivery.
• Planning and coordinating all installations and refurbishments with related departments.
• Managing the upkeep of equipment and supplies to meet health and safety standards.
• Inspecting building structures to determine the need for repairs or renovations.
• Planning to review the utilities consumption and strive to minimize costs with regards to CAE (common are electricity).
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors with routine meetings with departmental executives along with their Estate heads.
• Control activities like parking space allocation, waste disposal, building security etc.
• Keep financial and non-financial records.
• Perform analysis and forecasting with regards to operations.
• Passionate about delivering consistent excellence throughout.

– Present

• As a part of the pre opening team contributed significantly to the development and maintenance of the detailed departmental operations manual that reflects policies, procedures, work processes and performance standards within the department and conducted training sessions based on it.
• Effectively manage daily Front Office operations including staffing and co-ordination with other departments.
• Strong emphasis on maintaining guest relationships and promoting customer loyalty, identify and cultivate potential clients and act as a “One Point Contact” for the guest in order to solicit feedback.
• Proactive analysis of the satisfaction levels of the guest through regular communication with departments and by an effective system of recorded guest history and preferences.
• Ensure compliance with standard operating procedure, norms and systems to enhance guest satisfaction and safety.
• Resolve all complaints and problems immediately and revert to the guest to ensure satisfaction, follow up, and take necessary action and corrective measures.
• Facilitate learning and development of the team members by implementing training programs focused on multi-skills, cost control, improving skills and knowledge and appropriately delegate duties and responsibilities.
• Enhance morale of the team members by coordinating their activities and effective relationship building, address any grievance among team members, encourage feedback and involvement to bring about improvement in the work place.
• Monitor grooming, hygiene and aesthetic standards of the team members.
• System Used: Fidelio 6.20(24)

– Present

• As an Asst. Manager Taj Club, reporting to the Operations Manager, Taj Club and assisting him in Taj Club operations.
• Club is entirely taken care by the Butler services; the first in India, one point contact service is started in 2004.
• Managing all butlers operations including all basic front office operations.
• System Used: Fidelio 6.20(24)

– Present

• Joined Fun ‘N’ Food as a Management Trainee, as a part of that I worked with the restaurant operations assisting the Restaurant Manager.
• Got promotion on 1st October 2002 for my outstanding performance, becomes an Asst. Restaurant Manager.
• On 1st may, 2003 got my next promotion as an Asst Food & Beverage Manager.

Aug 2022 – Present · 3 yrs 9 mos · India · Hybrid

• Working with Facility Management as GM Operations (Facility, Mall Management, Commercial Building Management, Transition from projects to Operations

Aug 2018 – Aug 2022 · 4 yrs

Feb 2012 – Aug 2018 · 6 yrs 6 mos · NCR · On-site

Jul 2009 – Oct 2010 · 1 yr 3 mos

Apr 2007 – Jun 2009 · 2 yrs 2 mos

• Duty manager

Jan 2003 – Jan 2005 · 2 yrs