Apr 2021 – Jul 2022 · 1 yr 3 mos

• Focused on strategic planning of new product releases and business system enhancements; analysis of business activities, profits and established goals; and communication of strategy throughout the organization.

Jul 2011 – Apr 2021 · 9 yrs 9 mos

• Manage assigned projects, focus on meeting project commitments, ensure that project status, issues, and successes are communicated to the project teams, stakeholders, sponsors, steering committee, and all levels of management as well as appropriately documenting plans and outcomes.
• Work with subject matter experts to set dates/ deadlines for content creation and ensure that deliverables are achieved in a timely manner with excellent quality, conduct periodic status checks with leadership to assess progress against plans, and prepare weekly status reports on all project initiatives.
• Interface with cross-functional stakeholders, ensuring strategic communication and collaboration around internal processes, systems, and applications for the Operations team.
• Guide the partnership between engineering and product management staff as a liaison during issue resolution and mitigation planning while managing multiple projects with competing priorities and concurrent deadlines.
• Ensure strict adherence to internal operating guidelines and accountability of the team leads to drive project success while utilizing Salesforce to extract revenue and data metrics.
• Provide analytical expertise in evaluating, designing, and developing training programs that contribute to increased efficiency and improved knowledge in Operations.
• Deliver support to department managers in responding to training and development needs, support training content development and SME delivery of training, create assessments to help identify post-training requirements and success and continuously work to improve training programs, courses and processes.
• Act as the primary administrator for any implemented Learning Management System, plan, project manage, and oversee training week for new hires into the Operations organization, develop needs assessment process and create instructional design process with appropriate delivery methods and post-training evaluations.

Jan 2011 – Jan 2014 · 3 yrs

• Built and maintained key metrics for production that would help justify and implement new processes and productivity standards for a more cost-effective operation. Implemented quality checks for redemptions received from Clearinghouses to build scoring metrics ensuring 98% in decodable scans.
• Built redemption audits for identifying offers exceeding normal redemption trends and set proper alerts notifying clearinghouses and internal clients.
• Ensured all standard clearing processes were fully documented and auditable and that all standard coupon clearing and settlement processes were efficiently and effectively managed.
• Differentiated clearing services with best-in-industry speed, controls, accuracy and quality, authentication processes, internal reporting, customer service and client reporting.
• Implemented industry-leading client service and client reporting processes as well as best-in-class operational, settlement, and control processes for coupon clearing services.
• Supported sales efforts to build clearing business with both retailers and manufacturers in a fast-paced production environment that required a strong combination of leadership, time management and analytical skills.