Sanjay Kumar

Operations Associate

Gurgaon, Haryana, India10 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in driving growth for tech startups.
Expertise in operations and project management.
Strong background in online channel distribution.

Stackforce AI infers this person is a seasoned professional in Hospitality and E-Commerce with a focus on Operations and Project Management.

Contact

Skills

Core Skills

OperationsProject ManagementAccount ManagementBusiness AnalysisCategory ManagementVendor ManagementCatalogue Management

Other Skills

Data AnalyticsPerformance MetricsStrategyLead GenerationCommunicationCatalog ManagementStakeholder ManagementDistribution ManagementE-CommercePortfolio ManagementOnline channelBusiness DevelopmentChannel Account ManagementQuality AssuranceStrategic Planning

About

With a proven track record of leveraging technology to propel business expansion, I am a seasoned professional adept at fostering growth within early-stage to high-growth tech startups. Over the last decade, I've amassed extensive international corporate experience spanning diverse sectors such as Retail, Online Sales and Hospitality, collaborating with esteemed brands like OYO Hotels and Homes (India), Noise , Blinkit (formerly Grofers). My expertise centers around Operations, bolstered by a profound comprehension of business workflows and product enhancement. I excel in orchestrating and overseeing project initiatives, steering teams towards success through effective coordination and unwavering motivation. As a resourceful and enthusiastic leader, I am primed to drive impactful outcomes in any dynamic business environment.

Experience

10 yrs 9 mos

Total Experience

3 yrs 7 mos

Average Tenure

8 yrs 4 mos

Current Experience

Oyo

2 roles

Business Operations Manager - South East Asia & India

Promoted

Oct 2022 – Present · 3 yrs 7 mos

Online Channel Distribution (South East Asia and India )
Leading online channel Listing and Content Operations for OYO South East Asia and India-sub/continents.
Leading the OTA Operations and Online Distribution (SEA & India-sub/continents) for all major portals like Booking.com, Agoda, Expedia, Traveloka,Ctrip, HotelBeds,MMT etc.
Ensured seamless business operations continuity for India, Nepal, and Sri Lanka
Building technological capabilities, managing alliances, connection, and distribution, as well as end-to-end channel onboarding and performance management, are important factors.
Set up, Scaled, and Sustained multiple process automation efforts for the OTA listing/On-boarding business along with Special Projects.

Data AnalyticsProject ManagementOperations

Sr.Group Account Specialist (Online Channels)

Jan 2018 – Oct 2022 · 4 yrs 9 mos

· Responsible for managing performance on OTA channels(handling BOOKING.COM ,PAYTM , Agoda, EaseMyTrip, Cleartrip, HappyEasyGo TRAVEL) for a portfolio of 14K properties INDIA, NEPAL & SRI LANKA.
· Track the progress on parallel engagements and identify risks/ issues proactively.
· Coordinate across teams-departments in various phases of the project to curate the property throughout its lifecycle till it goes live.
· Provided an in-depth analysis of the OTA business with the aim of maximizing revenue through the OTA channel with the Identification and execution of necessary actions to achieve the same. E.g. Campaigns, reviews and content improvement, pricing corrections.
· Analyze recent trends for all OTA revenue streams and provide detailed analysis to assist in the revenue forecasting process for the hotel.
· Review all outliers that fall out of established booking patterns and provide necessary feedback to concerned teams in order to take corrective measures.

Account ManagementBusiness Analysis

Gonoise.com

Assistant Channel Account Manager

Aug 2017 – Dec 2017 · 4 mos · Gurgaon, India

Driving category growth and market share with strong product/consumer analytics
Managing products on all leading portals like Flipkart/Snapdeal/Amazon
Taking full ownership of the category catalogue and taking necessary actions to keep the quality up and maintaining the right catalog width.
Developing sales & marketing strategies and procurement of vendor services while ensuring end to end category development
Keeping up to date with the latest launch in the category and Doing R&D thoroughly for bringing the new products
Checking availability of the competitive products and comparing the price and quality
Planning new Range with No. of SKUs/ pricing / inventory /Timelines
New product search and increasing the no. of SKUs in the particular category
Arranging photos or Photo-shoots of all the SKU, Along with all the product description and other contents and providing the same to Support Team
Follow up with the support team for getting products live and checking if products are live with the proper description or not.
Analyzing vendor performances on the basis of fulfillment and number of orders processed, determining root causes for the same and suggesting improvements.
Preparing Deals and promotion of the products and arranging all the artwork needed for the same.
Working with Customer Support Manager to identify which products /categories working best and identifying opportunities for improvement
Managing clearance pricing strategy.

Category ManagementVendor Management

Blinkit

Senior Associate - Key Account Management(FMCG )

Jul 2015 – Aug 2017 · 2 yrs 1 mo · Gurgaon, India

GROFERS is a local mobile e-commerce platform that is transforming the shopping experience for people like you, by connecting them to local stores. We aim to become the one-stop shop for all your daily needs. Users can order through the app and get everything delivered to their doorstep, quickly.
Responsibility:
Catalogue Management: Defining and driving catalogue expansion and management.Deciding the right products to be added and the different categories within the same.
Established private labels in Home Accessories and FMCG in about 500+ distinct SKUs with enhanced margins.
Vendor Management:Expanding and developing the catalogue by bringing new vendors on-board with also maintaining relations with the pre-existing ones and working with them through the product development process.
Taking full ownership of the category catalogue and taking necessary actions to keep the quality up and maintaining the right catalog width.
Sourcing private label SKU’s that fit the category requirements well and developing the procurement strategy.

Catalogue ManagementVendor Management