Mar 2022 – Jan 2023 · 10 mos · Menlo Park, California, United States

• Owned Listing Quality for Facebook Marketplace (1B+ MAU, 150+ countries).
• Improved listing ranking (6.2 → 7.5) & boosted session engagement by 0.65% vs. 0.25% goal.
• Increased attribute coverage by 32% and enhanced photo quality via seller education & AI filters.

May 2015 – Mar 2022 · 6 yrs 10 mos · San Francisco Bay Area

• Relaunched Western Union’s global websites and mobile apps in 200 countries processing $26B payment volume.
• Improved YoY new user acquisition rate from 14% to 21%, YoY retention from 32% to 48%. During this time WU digital revenue grew from 350 M (2015) to ~1B (2021).
• Launched Award winning co-branded white-label partnership product (E.g. Kroger, La Bank Postal/France etc). Taking the idea from concept to MVP to AB test and Go to market.
• Expand WU global footprint by launching WU digital in 30 new countries, adding 6 new payment methods and 4 new languages.
• Built Enterprise Messaging Service spanning email, SMS, push. Managed an ecosystem of 20+ vendors and $4.5M budget.
• Hired, trained and lead a team of 35 product managers and 20 CMS engineers.
• Built product roadmaps, defined team level KPIs.
• Streamlined process - Product documentation, story writing, UX review/feedback, Analytics governance and regional product communication - leading to faster time to market and reducing post production bugs.

Oct 2006 – May 2015 · 8 yrs 7 mos · San Francisco Bay Area

• Established checkout optimization team at PayPal. Worked with top PayPal merchants (Facebook, Netflix, Microsoft, etc.) to optimize checkout across PayPal products – Payment Standard, Express Checkout and Gateway services leading to $75 M in incremental revenue.
• Lead a team of 7 risk product managers across 5 agile scrum teams (60 Developers and QA) to deliver a scalable global infrastructure for Identity ,Credit and Fraud risk at PayPal.
• Risk - Build unified interface to external risk vendors (UVG – User verification Gateway) leading to annual savings of $20 M in fraud loss.
• Risk - Build Address normalization system at PayPal. Normalized 500M+ addresses leading to annual savings of $5 M in fraud loss.
• Risk – Built fraud management tools enabling fraud agents to - Identify fraud, restrict accounts, review queues, resolve issues, and account reinstatement.
• Compliance - Integrated new compliance vendors into core PayPal risk system to enable OFAC and AML compliance.
• Managed co-development environment for building custom solution with top partners. Monitored API Usage, system health and
• implemented processes to improve uptime.
• Mentor and judge at Hackathons.

Sep 2003 – Sep 2006 · 3 yrs

• Manage day to day retail branch banking operations.
• Provide investment advisory for HNI and SMBs.
• Managed banking requirements for Small and Medium Enterprise and HNIs.

Jan 2001 – Jan 2003 · 2 yrs

• Managed loans/retail financing for Chennai, Managed a network of 250 dealers and 60 sales execuitves.

Jan 2000 – Jan 2001 · 1 yr · Chennai Area, India

• Managing sales of Canon Office Automation equipment to Government and Export Industry.
• Presidents award for top 20 sales member in the country.