Anita Saha

Operations Associate

Gurugram, Haryana, India7 yrs 5 mos experience

Highly Stable

Key Highlights

Proven expertise in customer support and relationship management.
Strong background in social media marketing and branding.
Skilled in onboarding and training for educational consulting.

Stackforce AI infers this person is a Customer Support and Relationship Management specialist in the Education and E-commerce sectors.

Contact

Skills

Core Skills

BrandingSocial Media MarketingBusiness Relationship ManagementBusiness DevelopmentClient OnboardingCustomer Support

Other Skills

CanvaFlyers & Marketing CollateralsVideo EditingReels CreationPromotional Video DesignClient CommunicationEvent CoordinationDocument ManagementBusiness RequirementsOral CommunicationDaily ReportsClient ServicesEmail ManagementEmail Newsletter DesignEmail Marketing

About

Experienced Customer Support Executive with a demonstrated history of working in the internet industry. Skilled in Customer Support, Microsoft Excel, Customer Service, Reservations, and Commerce. Strong support professional with a Bachelor of Commerce - BCom focused in Accounting from Vinoba Bhave University.

Experience

7 yrs 5 mos

Total Experience

2 yrs 1 mo

Average Tenure

1 yr

Current Experience

Virtual employee pvt. ltd.

Senior Associate-Operations

May 2025 – Present · 1 yr · Kolkata, West Bengal, India · Hybrid

Job Responsibilities:
Managing branding and marketing design requirements for a USA-based client, ensuring creative consistency across all platforms.
Designing marketing collaterals including flyers, promotional materials, and digital assets.
Handling client’s social media profiles, executing social media marketing strategies, and ensuring regular engagement.
Managing event intake procedures through email communication and coordination.
Maintaining and organizing business documents to support smooth operations.
Creating engaging reels and promotional videos using Canva and other tools to enhance online presence.
Video editing and creative development for brand promotion and marketing campaigns.
Key Skills:
Branding | Social Media Marketing | Canva | Flyers & Marketing Collaterals | Video Editing | Reels Creation | Promotional Video Design | Client Communication | Event Coordination | Document Management

BrandingSocial Media MarketingCanvaFlyers & Marketing CollateralsVideo EditingReels Creation+4

Crizac ltd

Relationship Manager

Mar 2025 – May 2025 · 2 mos · On-site

Relationship Manager – USA Student Admissions | Crizac India
As a Relationship Manager at Crizac India, I play a key role in driving growth within the USA student admissions vertical by building and managing high-impact partnerships with education consultants across India.
With a strong focus on relationship-building, service delivery, and strategic outreach, I work closely with partners to promote Crizac’s premium services—designed to simplify and accelerate the overseas education journey for students aspiring to study in the United States.
Key Responsibilities:
Developing and nurturing a network of education consultants across India
Introducing partners to Crizac’s exclusive USA admissions services and high-earning commission model.
Managing the end-to-end onboarding, training, and activation of new consultants
Providing hands-on support through every stage—from student application to visa filing
Coordinating with internal teams (URM, operations, and success) to ensure seamless partner and student experiences
Leading awareness initiatives through webinars, product briefings, and personalized outreach
Acting as the go-to point of contact for partner queries, concerns, and escalations
I am committed to delivering value to our partners, empowering students, and contributing to Crizac’s mission of making global education more accessible and streamlined.

Business Relationship ManagementBusiness Development

Paytm

Operations Executive

Sep 2020 – Mar 2025 · 4 yrs 6 mos · Noida, Uttar Pradesh, India · Remote

Key Responsibilities:
Merchant Lending – Quality Control & Verification:
Conducted thorough quality checks for merchant details during business loan approvals
Verified business proofs and other supporting documents to ensure accuracy and compliance
Maintained end-to-end documentation standards for merchant lending processes
Paytm Deals – Merchant Onboarding & Operations:
Onboarded merchants from various categories including Food & Beverages, and Beauty & Salon onto Paytm Deals
Handled merchant document verification and commission structure confirmation
Coordinated closely with the sales team to streamline onboarding
Generated merchant IDs and facilitated agreement processing and dispatch
Gift Vouchers – Customer Support Escalations:
Resolved customer escalations related to gift vouchers, received through the support team
Delivered prompt and effective solutions while maintaining high service standards
Ensured smooth internal communication to close queries efficiently

Business RequirementsClient Onboarding

Nearbuy.com

Customer Support Executive

Jul 2019 – Sep 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

1.Handlling multiple queries of food and breverages as well as spa and salons which includes :
Gift cards and deals.
Taking reservation requests for merchants of F&B,
S&S and B&S.
Enabling merchants live on reservation portal.
Sending emails to the account manegers for. deal modifications .
2. Preparing daily report at the end of the day in excel sheet .

Oral CommunicationDaily ReportsCustomer Support